Community resources
Community resources
Community resources
Jira Service Management
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We're a college who just started using JSM for out IT helpdesk. We have synchronized a chunk of our active users with Atlassian Access, but we have tens of thousands of old accounts (former students,...
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Hello, I am trying to figure out the differences between Standard Jira Service Management vs. Premium. It states in here: https://support.atlassian.com/jira-cloud-administration/docs/explore-j...
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I go to Project settings -> Forms but the screen is blank only with an option to create a new form. The ARE existing forms being used by the company but they were made a few years ago. Lo...
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I have an insight object field in Jira called Primary Affected CI. I have set this as a required field within my project. I have a bit of an issue with a Zendesk integration as this is not able to di...
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We recently started with using Assets to register all of our users, applications, hardware, etc. What I would like to do is change values of an Asset throught automation. Say we have a form designed...
355 views 1 1 Deleted user November 4, 2022 -
How to make minor/major changes in relation to occuring incidents visible in a graphic way in the Da
Hello Community, Our team is wondering if we can make trends visible in Dashboards. We want to know if and how its possible to create an overview of possible trends in the relation between ...
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In the WBS Gantt, is it possible to set the tasks by myself instead of insert the tasks from a project or a filter? Eg. there is a task belongs to a project, but I don't want it to be shown in the Ga...
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Hello, I am working on implementing a customer portal leveraging JSM. This portal will be used by multiple customers. Although we plan to have 95% of the fields common for all customers, I ...
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How to make a (certain) field editable by submitter, after the issue/ticket had been submitted? PS: Thanks for the warm welcome & fast responses :) - It's a team managed project - a ser...
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- cloud
- jira-service-desk
- team-managed-projects
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Given the fact that JSM JSM Service Desk Customers are NOT available in the User Attribute of nsight/Assets - how can I create a relation... For test we have a Equipment object scheme, whe...
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we have a project created under account for raising any support required from IBM team, now the same project is being used by external team members for asking support from third party ppl as we...
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Hi, How to add Default value in Description field in Incident/Change/Service Request. in JSM I want to add Default value in Description field so that whenever i create a request value will automati...
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Hi, I've seen that there are several marketplace plugins that can provide a Configuration Management Database (CMDB), to my knowledge Jira does not have a CMDB internally. Can you please confirm, if ...
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Hi there, I was testing change and added to an approval step the assignee and reporter cannot be the approver. I created a change and went to Approve it as myself and ended up with a Excluded Appro...
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Hi, Sometimes, only for a specific customer, new customer support requests are incorrectly not assigned to the project lead. Please see an anonymized example below. Ticket is created by customer ...
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Looking for a way to automate/schedule a report every month to different agent groups with all their teams aged tickets.
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Via the Jira Cloud API v2, I deleted an important project. I need to recover this project. When the project was deleted, the `enableUndo` property wasn't passed so it defaulted to false. ...
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When an client or someone that created an iten tries to view it, that person needs to check it through the request list, and I wanted to know if it is possible to edit and add coluns to the iten...
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I regularly introduce new employees to the Jira Service Management customer portal, and I am always afraid someone will say: "Why do we have to use that?" or something like that. No one says that, ...
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Hola, estoy teniendo un inconveniente, con un formulario dinámico. Cree un campo de tipo URL en el formulario dinámico, en la descripción del campo debo colocar un link para que el usurario in...
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Hi All, We are using Jira Cloud for Microsoft Teams add-on. To be precise, exactly this -> https://marketplace.atlassian.com/apps/1226478/jira-cloud-for-microsoft-teams-official?hosting=cloud&...
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I am trying to reduce the number of clicks technicians need to take when entering a new computer into our Assets object schema. I would like the technician to select only the model of computer and ha...
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Hello, We'd like to capacity plan with our teams using advanced roadmaps but we currently work in a KanBan style. I'd like to be able to set up X hours per team capacity per week. Is that doa...
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Hello. We created a form within a project. When trying to launch that form we get the following error... Unable to find the option to make make it an optional field in the schema , project set...
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In our portal I have multiple offerings and all of those offerings require a customer to pick from a list or checkboxes. Depending on what they select I would like the KB suggestions to reflect from ...
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