Community resources
Community resources
Community resources
Jira Service Management
-
I´m trying to show users SLA regarding their tickets on the customer portal, so users know how long it would take to resolve their issues. Is it possible? I´ve seen a screenshot that shows exactly ...
-
Hello, I would like JIRA to send an email to people every week with the results of multiple filters via automation. I'm trying to use the lookupissues smart values with ...
-
Hi, In the Field Configurations i can see only 2 projects for the same field configuration but i want only One for One project. Please find the below screenshots for your reference. Do we have...
-
Hello, I am working on creating custom issue types for change control management requests which do not use " Request Type" field at the create an issue screen. How can I remove ...
-
hi, i am making a separate project where issue that go to development get created when in the support the ticket status changes to a specific one. the only problem is that its possible to recr...
- Question
- jira-service-management
-
How do I create a dashboard that has all issues my and team have created. I want to see the status of all that was created and where they are in the process. Is this possible? I am ...
- Question
- jira-service-desk
- jira-service-management
-
Does anyone know of an add-on that would allow for this? People are ignoring bandwidth and JIRA doesn't seem to have a great way of automatically enforcing it?
-
Hey fellow Atlassians! For the project I'm working on right now I want for multiple portals to be connected to one service desk project, making a centralised place for issues from mult...
-
Hello Everyone, we have created this custom field (User picker) and added it to one of our JSM forms. However it is not suggesting/finding all of our user from the org - it is only showing some admin...
-
We use Jira Service Management to process requests sent to us by customers via our support@ email account. These customers have no accounts; they most probably don't even know about the existance of ...
-
Is there any product on Atlassian (DC) that could provide an audit trail to capture all the changes that happened on the configuration, fields values .. ets E.g. Are changes to an incident's...
-
Hello, Using my Atlassian account I want to quote the Opsgenie Sandard for 9 users for Portugal Capgemini Entity. I can not see this product on the list, can you please advice? Regards, A...
- Question
- opsgenie
-
I have configured Customer Satisfaction survey & Post function to set resolution to "Done" but still the Survey email is not sent .
-
Hello We are noobs that just started using JSM and would like to setup a CMDB using Services and their related Assets. The article How services work with Assets in Jira Service Management ...
-
We are currently testing MS Teams integrations. We are starting to test Assist but also noticed an older app called ChatOps, but what are the differences between the two? Any ideas? Cheers!
-
Hi, i did setup an email from our domain, but it can't create the ticket, and this is the error: Found 1 unprocessed message(s) in the imaps folder. Cannot create issue due to invalid lice...
-
Hi, How to Delete Field Configuration Schema from JSM. Please help me out that i want to delete "Field Configuration Schema" from JSM. i did not see any kind of Delete option overdere. Find the be...
-
Hello everyone! I want to put more information near the "view issue" button, but I'm unable to edit it via JIRA. Is there any way to do it? I can't find information to do so. Thank you in advance!
-
Hi, I would need some help (or idea) on how we can achieve this in Jira. Background: 1. We run multiple independent projects across various groups/units. 2. Each project as we struct...
-
hi team, status: waiting for customer response transit to waiting for support. Waiting for Customer Response. how to transit "Waiting for support" back once a customer comments on a ticket t...
-
I'm new to JIRA development and having trouble when move issues from one project space to another. I used Automation rule to do that but it is not fully copy the whole issue data to clone space. I wa...
-
Currently I have built a workflow that I am having trouble with getting the status's to display in a order that I want. As each status has been setup with the permissions "Allow all statuses t...
-
Hello there! I'm Tony, a Designer at Atlassian. I'm interested in talking to Jira Software Cloud users about how they manage requests (intake) today. What will this involve? 1 hour session...
- Question
- cloud
- jira-cloud
- jira-service-desk
- research
-
Hi there, I want to put into a query for a lookupobjects call a limiter to only return records that were updated within the last 4 hours. So I have this for example ObjectType = Laptops and "Name"...
-
Hello, we have just started to use Insight (Assets) however currently now to access Insight you need to have a JSM license. We want to provide some of our users read only access to some of ...
Related collections
Atlassian Community Events
| User | Count |
|---|---|
| 43 | |
| 15 | |
| 8 | |
| 8 | |
| 7 | |
| 6 |
| Subject | Author | Posted |
|---|---|---|
| 3m ago | ||
| yesterday | ||
| Sunday | ||
| July 29, 2025 5:22 PM PDT | ||
| July 29, 2025 10:24 AM PDT |