Community resources
Community resources
Community resources
Jira Service Management
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Hello, i need help. suddenly i was logout @ opsgenie. i try to login but the messsage bad credentials is comming after login. i tried to get a new password create mail. But no mail is co...
- Question
- opsgenie
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we are experiencing jira svc mgmt throwing lots of errors and not saving issue data. Anyone else have this issue? I created a support ticket but no word back yet!
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Hello, i need help. suddenly i was logout @ opsgenie. i try to login but the messsage bad credentials is comming after login. i tried to get a new password create mail. But no m...
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During a scan can assets discovery pickup a cloud database during the analysis?
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I am using the assets section of JSM and a custom field (assets object) named Hardware Affected and Software Affected to reference those assets in our issues. I am using the automation tool in JSM t...
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A lot of our design team need to "book out" specific issues as they prefer to work offline rather than online, so we often use a pre-made automation system that allows them to receive an email with t...
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Hello all, I'm writing to you with request to share your knowledge. Unfortunately, Insight's documentation is unstructured, making it harder to search for information. I would like Insight to creat...
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How can we stop Status changes made when a Reporter responds to a ticket with a "Thanks" or "Ok." Tickets that I know I've been working on and are set to a particular status are chang...
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Hello Team, We have field called 'Defect Type' which is having list of values and among them 'unknown value' is made as Default value and it's associated with Default field configuration scheme. wh...
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Hi, how to pass Opsgenie activity logs to JSM? I have Opsgenie to JSM integration is in place and It is working. I need all the activities in Opsgenie to be updated in JSM ticket. Is the...
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Hello, we created a request type to report any damage. now we'd like to send - whenever a reporting request was raised from our Jira Help Center - an E-Mail to an external organization who doesn't ...
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Scenario Group: Coral - SME Member: Raymart Cruz, Bryan Tito Is it possible to filter the assignee within the group members only? Based on the picture, a member is shown who is not include...
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Hi! How can I parse messages from AWS SNS in JSON format for getting the "attributes.severity" value? I have alert manager with next configuration. Could anyone tell me how OpsGenie parse JSON mess...
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Currently, if I give additional field in JSON payload which is not present in create field, I am getting the following error in Postman: "customfield_10436": "Field 'customfield_10436' cannot be set...
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Hello. Such situation. It is necessary to track when a change is made in the field of the parent request and then transfer the data from this field to all child requests (same field). It is possib...
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Hi, I’m looking to create an asset with a schema of Brand -> Products. The structure is 1:many with the Brand:Products, but I can’t seem to sort out the proper way to configure the object...
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Now we use Jira Software version 7.12.3 and I face issue about our project can not receive message from who send message directly to our email. As I researched I found our version can not...
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Halo , I was having this problem (Screenshot) when i as user (has access site only) , viewing a confluence page that have jira service desk report count issue , inside of it. Confluence page ...
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Hi, I want to communicate with the Jira Service Management REST api's via NodeJs. I am following this guide. When I create a new application link (I fill in the url, click on create...
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Hey everyone, I am looking to set up a couple of reports to measure my CSM's "true" response and resolution times. Currently the clock stops on certain ticket status...Waiting for Customer etc. I...
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I want to give a view option of archived issues for the normal users who don't have admin privileges. So, user able to see what are the archived projects. just they can view and no need to do anythin...
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I'm working on a project in which the main goal is to create a service desk where multiple customers can use different portals to send tickets to the same project. The reason behind this is that I do...
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Hello, Does anyone know where I can find a Jira Service Desk manual but from the customers point of view? Basically, I would like to let my customers know how to move around their portal and how to ...
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Hi When ITSM project created in JSM we have below fields are created automatically. Planned Start Planned End Actual Start Actual End How we can set a condition that Actual Start and Ac...
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Hi I am implementing a change management process in JSM, as part of this I have a statuses named "Scheduled", "Implement" added in the workflow. I have date added Date Time fields (Actual St...
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