Community resources
Community resources
Community resources
Jira Service Management
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Hello Community, I am new at Jira and I don't know much yet. Because of that I'm having trouble doing the following: In my project I have Only 2 issue types, let's call it A and B; Both of them hav...
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I have separate customer service projects for different clients - when they are logged into their portal, in the requests screen, and then clicking to filter by statuses - they can see statuses from ...
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We have all the prerequisites but I cant see how (or where) to install the downloaded .obr file from: https://marketplace.atlassian.com/apps/1219908/insight-jamf-integration?hosting=server&...
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Voici le message reçu : File d'attente introuvable
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Hi, I am getting extra status in my change request which is mentioned in screenshot. long back i have created this change request and i have checked the workflow statuses as well. Please let me kno...
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Hi There, I have a ticket in our JSM queue that I'd like to move to a different team that actually handles it. I do not see an option in Jira that could help with transferring the tickets from...
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Hey guys, we made a custom field with the type User picker (Single select) An jira-administrator can pick an user from the list: A normal user can't do that. I googled a bit and s...
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Hi, we have a lot of subtasks where we would like to not change the assignee when closing the subtask. Is this possible? Right now, whenever we close subtasks (or any kind of issue) the reporter is...
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Hi there, Is it possible to push Jira ticket info to an external system? We have a similar "Helpdesk Portal" view in our system and would like to find out if it is possible to...
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Everything is perfectly configured in grafana like label , Data source ,contact point and Notification policies as well everthing and alert is firing in grafana but not receiving in opsgenie bu...
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HI All, when I add any date files in Jira JSM request it appear under dates partitions, but I need it in the Details partition ? How can I do this ? thanks in advance BR,
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How do I reopen an issue with the below work flow, so that I could change it to any status as a normal Jira issue and then further close it again, when its completed? PS: This is Jira cloud ...
469 views 3 1 Deleted user January 11, 2023 -
Hi all, I'm having some difficulties with participant permissions. Here's what I'm trying to accomplish: 1. The customers who use our support portal are all internal, and under 1 organizati...
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Recently updated our Jira DEV environment from 4.8 to 5.4. After that, the comment restriction menu displays incorrectly. Please see screenshots. I tried to disable all plugins, but it didn't he...
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We are hoping to merge two projects into one. This involves moving all open tickets from (Project B) into (Project A) However, while doing some testing, I have noticed an issue. If ...
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Hi Is it possible to change Request Type after creating the request?
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Currently we have approval steps that are setting the approval by a Custom Field. However, sometimes that approver needs changed (they are on vacation, they were fired, they moved to a new pos...
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I have since removed epic name and epic link from the epic issue type and screen and any other issue type but the field is still present on the form and required. How can I remove from the form but ...
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Hi, I am having issues referencing the issue key in the jsm automation email. <a href="{{url}}">{{key}} - {{summary}}</a> ----------> this does not work {{createdIssue...
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I have a JSM Cloud/OpsGenie Cloud integration set up. When a P1 ticket in JSM is created, I would like to create an alert in OpsGenie that would have an Extra Property called AssignedTeam. ...
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Hi everyone, Have any of you a solution to show a customer (on the issue screen in the portal) the expected response time based og similar issue types and priorities? best, Fred
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I currently have an automation designed to automatically update two fields, request participants and organization when an issue is created and meets a certain condition. The rule is currently o...
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Hi everyone! How are you? Hope you are doing just great! I am migrating from ClickUp to Jira and I don't know how to create a routine task that I have in ClickUp. Could you help me find out if ther...
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IS JWM an additional cost if you currently use Jira Software?
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We have had this issue from the start and we thought or think it may be within our network but wanted to check to see if anyone else is having issues. Currently we are unable to Drag & Drop .XLSX...
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| October 27, 2025 8:46 PM PDT | ||
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