Community resources
Community resources
Community resources
Jira Service Management
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We have limited JSM server licenses available to extend more licenses Is there an easy way to list out inactive users who consume a license? Is there an easy way to identify users who are active i...
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Request: Our customer has a different naming system of assets from us. When a customer raise a Jira issue ticket on the customer portal, they need to input information with asset under customer's ...
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hello community, I need your help. we find x number of tickets that apparently either never existed or were deleted without having a record of the latter. The project is on ticket-oriented JSM for ...
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Hi, I would like to be able to create a report that lists the number of support tickets received by customer (or customer Domain) over a given period. From the digging I have done, is this even pos...
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Hello everyone! I have recently been dabbling in our customer portal to try and create access requests as a request type for our company, but now Request Types is considered a mandatory fiel...
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how to hide a project from jira service management help center
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I'm trying to be descriptive with my form to show users, for instance, the share path from Windows to help define the information needed in a request for share permissions, e.g., to use: \\serverna...
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Please help an JSM newbie! 1) Though I have used Jira for many years, I am a newbie to JSM. I created a new form and want to present it, as is, via portal. I configured form to add it to servi...
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Hello, I have defined several pinned fields in a specific JSM project. The problem is that sometimes those fields are shown in the "Description" fields. It seems related to the request type, but I'm...
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My SaaS company uses Jira for software dev and Freshdesk for customer help desk inquiries via email and through a logged in portal. I was wondering if Jira Service Management will let me group...
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Our company is looking to add the Jira Service Management widget to our website and add the option where users are able to search the knowledge base. Are we able to constrict the knowledge base so th...
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How to set up an automation rule that sends Watchers Notifications on issues
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I am just wondering if any of you are backing up assets in your cloud instance how are you handling it? I am thinking of just an api call to get the data and then loading it into a table in a databas...
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Hi all, I am working on our team's dashboard in Jira SM. One feature my manager asked for, and I am unsure if this is possible, is to have a list of assignees correlated to various workflow statuses...
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When a user forgets to add an approver we will add the approver after the ticket is submitted. However the approver never gets an email and the approve button does not show up in the ticket.&nb...
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I have set up a knowledge base that is perfectly working for logged in customer. I have granted access to anonymous users however external users cannot see the knowledge base "not found knowledge bas...
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We want to have an automation that creates a new issue/ticket in a linked but seperate instance of Jira. We are using Jira Service Management (JSM) for customer support but R&D-team is using Jira...
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We are setting up a new instance of JSM Premium within the Atlassian Cloud and are looking for a way to secure communication between Atlassian Cloud and our private cloud. At this point, we have had...
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Hi Is there an option to import multiple values for a custom field? Currently need to add a list of countries Thanks
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Example, I want to to create a table where in a cross-business project wherein I should be able to filter based on domain IDs/email ID such as yashwani@xyz.com and johndoe@abc.com. Is there a dimensi...
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Hello, I'm looking into working more with Groovy when it comes to automation and post scripts (more specifically in the "Assets Post-Function" post script option). Are there any thorough ...
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The estimated hours in the user story do not count the hours recorded in its parent's subtasks.
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Hello- We are in the process of migrating all our teams to Jira SM. There are apprx 20 teams which will have their own Service desk created in JSM and all of them would make their desks visible on t...
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I am looking at creating a Proof of Concept on JIRA Service Management by either using the promotion for 10 licenses for free or 1-3 Licenses that come free. When clicking activate, a message appe...
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Is JSM has logs? Everything changes that were made in the project will record the logs.
Atlassian Community Events
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| June 20, 2025 12:16 PM PDT | ||
| June 18, 2025 4:57 PM PDT |