Community resources
Community resources
Community resources
Jira Service Management
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I have created a markdown template with variable names in place of the values I need to extract from our Jira Service Management issue record. My question is, whether it is possible to extract the fi...
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Hello everyone, A used to trial version of app - Charts and Reports for Jira Service Management and then i uninstall this app but now i would like to use this app again. Issue is that for now ...
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I have found a way to delete the duplicate asset from data center https://confluence.atlassian.com/jirakb/duplicated-attribute-values-in-insight-objects-with-cardinality-maximum-1-1114816155.h...
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- jira-cloud
- jira-service-management
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Hey guys, I need to find the swimlane for the task category, however, now I don't see it in the board settings? Thanks in advance for any tips provided, Marzhan
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how we can add escalate status on customer portal.
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Hi All, Is it possible to limit who can upload attachments to Insight/Assets objects either by type or globally? I've done a bit of looking and the only thing I can see which might work is setting ...
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What is the best replacement for opsgenie if the company is not willing to integrate with any cloud product
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Hi I have a problem with forms and wiki markups. Create a multi-line paragraph custom field Change the renderer to "Wiki" in the field configuration In the form, link the field with the JIRA fie...
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Hi everyone, I am trying to figure out why I cannot create issues in JSM Cloud from Opsgenie by using the JSM Cloud integration. Incoming integration rules are successful (creating alerts fr...
- Question
- jira-service-management-cloud
- opsgenie
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Hello All, I can directly link and access the url that is currently hidden in the JSM portal (no group assignments), but when i try to create a ticket via that link, i get an error stating t...
1,587 views 3 2 Deleted user February 17, 2023 -
We are using JSM to create issues based on alert emails received from legacy applications, and then send the on-call team alerts through OpsGenie. Some will send alerts every 5 minutes until th...
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Hello, I am creating a simple automation and I want to add a comment to the newly created issue and it won't work. It only does it on my trigger issue. How can I make it comment on ...
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Hi Everyone, We are hoping that you can provide us with some direction on the scenario below: Scenario: A JSM ticket is moved from Project 1 to Project 2 Project 2 has first response SLAs of 24 ...
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Hi There, I need help with a business need that we have. Please let me know if you have any feedback that you can provide so that we can display the resolved tickets in the SLA report.&n...
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We are using an email integration in Opsgenie to automatically generate tickets in JSM from email. The emails being sent include attachments and they are being put on the Opsgenie alert. However, whe...
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Our company recently migrated from Autotask PSA to Jira Service Management for our ticketing system. In Autotask, we could sort the "Status" column in various dashboard views and see them arranged in...
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We're demoing JSM Premium, and I'm trying to pull an object based on a component within JSM. Can anyone help me get off the ground when writing these. Given the Object in Assets has an...
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I'm trying to create an automation that sends an easily accessible link to an attachment (in this case a form) to request participants. I originally wanted to just send the form as an email attachmen...
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We are creating an enterprise helpdesk with offices in the US and Mexico. Currently we have support centers for each business line and setup in multi project. So we have a helpdesk in Chi...
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In JSM/Assets/Object/ Comment section Where do comments go when they are created? I made a comment here, but can't find it anywhere. It would make sense to see those comments in the object s...
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I am trying to create a personal notification rule using the Responders field. What I would like to do is have alerts that are directed to my team be routed one way and alerts that are directly ...
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Hello everyone, Is it possible to restrict the 'emailed request' being created if the request email does not have "ABC" or "XYZ" in the 'subject or body' of the incoming request. Many tha...
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In some parts of the app, there are built-in links for showing the number of open or closed tickets. For example, when looking at the customers under Organizations: We noticed that specifically ...
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Hi, I've a use case to add sub-tasks on my change calendar. I've added the planned start date, planned end date, change start date & change completion date fields on the screens that the sub-tas...
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