Community resources
Community resources
Community resources
Jira Service Management
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Hi, I want to generate a Report for How much time to Close the issue/Request? how to generate a report and share this to the Users? Kindly help me out with the navigation steps Thanks,
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I Have a customer portal (service project) called onboarding. When I am singed in it says Onboarding and when I am not it says test. See attach ments. Please help
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Support desk users who are working on tickets are getting update notification emails which state the ticket has been updated by myself and I haven't even looked at the ticket. It is happening when a...
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When costumers want to raise a request on behalve of a certain person in the portal, then they see a lot of irrelevant suggestions in the drop down menu. Is there some way of removing or modifying t...
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I'm trying to setup SLA for Change Management where I want to check the change is closed before the Planned end date or not. If "Yes", then SLA met else Breached. I planning to have a SLA goal of one...
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I am using the JIRA service desk in another account. The service desk portal is accepting assignments from users who do not have permission to use JIRA. However, when I create a ticket by enter...
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Hi Team, We have different JIRA Projects (Consider as JIRA project A/B/C) for different teams. I have created a jira customer portal for one of the JIRA projects. We are aiming to make this portal...
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Hello, We have added a new value in "Customer Request Type" and are trying to search the list of open tickets having that new value together with newly added fields. We have successfully extracted t...
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I created a portal through Jira Service Management. I have one problem, I want to set up an issue (ticket) using my portal even if I don't have a Jira account, so how do I set it up? Summary: I...
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I can't find the admin pages to customize which fields appear in the customer portal request list.
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- jira-service-management
- server
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I'm still learning the functionality of Jira, I was a little shocked to discover the following I've looked on line for any articles to explain this with no luck hence the reason to ask the community...
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Hello all, Our company had previously used ServiceNow where it was configured to automatically remove user (agent-side) licenses after 30 days of no activity. Due to our JSM license cap I'd like to ...
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We are currently trying to create a maintenance portal and we need to have our customers able to select their manager with a user picker. The issue we are facing currently is that any user that is...
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make the form question be answered by the user before they enter the required field of the service r
I want to add a custom form and make users answer so that user can first decide self-serve options before submitting the ticket. But when the form is associated with the request type, it is added to ...
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Hello, Is it possible to change a custom workflow status to a default Jira workflow status (example: opened to open ) without creating new workflows for the existing projects? Like a bulk change or ...
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Estimados, tenemos la necesidad de deshabilitar la creación de tickets por medio de correo electrónico, sin que esto afecte la recepción de comentarios que se realizan por medio de: "responder a todo...
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Hi All. I am wondering if there are any limits to "nesting" or conditions you can have in a dynamic form. EX: What change do you need? A B ...
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I am importing a CSV and using IQL to do the mapping. I have references to a different schema. According to some of the videos I have watched, I should be able reference different ...
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Hello, We are using JSM-Cloud with Assets. Is there a way to link multiple Assets to one ticket? Currently, when you create a new request or incident it will only allow you to pick one a...
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Just started with use of this product. We are tailoring basic "service request" and "incident" forms. I have created three "Services" to reflect our IT systems. I don't see the "Services" field...
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Here is my automation: Objective: IF an agent selects "Yes" option from a proper field, THEN Look for ongoing Incidents AND Link the issue to the found Incident. FOR Current Issue comment wit...
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i have a problem with a Change control Ticket , i have put its status in completed but wasn't change
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Hello dear community, I have the following problem: In the ticket overview of the queues, I cannot assign individual tickets to a person. I am admin for this project and would like to assign other c...
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When we add a recipient to a ticket and when we share a comment, we'd like the customer to receive a summary of all previous comments. Is that possible? In general, can a automated mes...
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Hello, I'm not sure if this is the correct venue for this however, I'm posting it regardless in the hopes that someone from the atlassian team could actually process it. I would like to hav...
- Question
- opsgenie
Atlassian Community Events
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| June 20, 2025 12:16 PM PDT | ||
| June 18, 2025 4:57 PM PDT |