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We don't receive mail notifications when a ticket is generated.

We don't receive mail notifications when a ticket is generated.

Seems easy, but it doesn't work.
I tryed to enter manually my mail too and I receive nothing.

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Hi @Alejandro Megias Pina and welcome to the community,

Can you please clarify:

If the rule is active
If the actor has access to the project
What does the audit log say

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Yes, the rule is active.
And here is the audit log. All is working.

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Spam folder anything?

In addition, can you change the email address (apart from your email domain) and check if you receive it?

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Well, it is working now, I think I had some problems with the assigned groups (like "empty") or something.
Thaks for your help Alex.

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Like • Alex Koxaras -Relational- likes this

@Alejandro Megias Pina provide your answer and accept it, in order to help others in the community with the same problem. Thank you!

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