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What are the similarities and differences between Jira Service Mgmt and Jira Work Mgmt products?

Sanjog Sigdel
Sanjog Sigdel
Community Champion
May 22, 2023

What are the similarities and differences between Jira Service Mgmt and Jira Work Mgmt products?

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Dirk Ronsmans
Dirk Ronsmans
Community Champion
May 22, 2023

Hey @Sanjog Sigdel ,

That's a bit of a broad question.

Basically Jira Service Management is mainly used for Support organisations (internal or external) using a portal and Jira Work Management is used for (simple) non-development project follow up.

You can find more details in the documentation

https://support.atlassian.com/jira-service-management-cloud/docs/overview-of-jira-cloud-products/

I also find this comparison by eficode to be pretty good

https://www.eficode.com/blog/jira-work-management-vs.-jira-service-management-a-comparison

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Sanjog Sigdel
Sanjog Sigdel
Community Champion
May 22, 2023

Thank You for the references. I'll go through them.

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