Community resources
Community resources
Community resources
Jira Service Management
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We are currently using IBM Service Desk and the user's section has the "supervisor" tab which handles the organizational hierarchy. All our tickets(SRs and CRs) gets assigned to the supervisor automa...
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Hi all, We recently introduce a new workflow and it seems to be skewing our time to Time to Resolution Report. Anything set to this work flow seems to spike the time to resolution graph and have a ...
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Hello Jira Community, We are currently working on implementing an ITSM solution for our company using Jira. However, we are facing an issue where we are unable to see the customer view of the reques...
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Hi All, Can I set SLA (resolve within 4d) to one type of issue, and SLA (resolve within 7d) to another type of issue with in the same Service Management Project in Cloud? Thanks, A...
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Hey 👋, is there a way using Jira automation, to migrate specific customer accounts e.g. based on the email-domain to an atlassian customer account and add it to a specific user group? Cheers, Alex
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I'm an Org Admin and I'm wondering if there is a way to generate a report that identifies all of the projects, their issue types and their associated request types E.g. Project X > issue type "H...
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TL;DR - today we’re releasing the first of our new customer service management capabilities for Jira Service Management. Customers and organizations now have their own profile pages, complete with de...
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Hi, Is it possible to enable some feature in Jira service management basis which one customer can search for an issue which was raised by some another customer?
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I am trying to make a system where emails sent to the default email address provided by jira will be automatically created into tickets and formatted based off what is in the email. when i test the t...
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Summary It is sometimes noticed that certain custom fields do not appear in the customer portal when the ticket is viewed. Such fields are visible in the internal agent view, however they are missi...
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Hi, I have a question, the certificate used for single sign-on to Atlassian Cloud is going to be on July 15, 2023. I have already done steps 1 up to 4 but on step 5 I was stuck on setting up At...
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I am working on a smart value in an automation rule action that will send out an email when an issue is created. In the email body I am trying to get the issue description for multiple values but bro...
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Hello. Since our move to the Cloud, I've found that smart values for assignee and reporter both are rendering as "@user". How do I fix this? Thanks in advance!
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I cannot see any of the fields in my JIRA form when I attempt to create a request through Slack. The Slack integration is working fine. However, only Jira fields appear in the drop-down opti...
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When I go to Advanced JQL, it always shows created >= -30d order by created DESC. How do I get rid of this once and for all so i can start with a blank search? Thanks.
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We just started using Jira for my team and we need to produce reports in Word in formats/styles that have already been approved by our customer. I have tried several different things within both Jira...
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I'm trying to build team pages in Confluence and I want to mention the user only to add them to a list. I don't want to send them a notification since I'm just building their team page right now. Is ...
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Can I import my customers who are registered in another Help Desk tool?
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Looking for 101 Courses with positive experience on Udemy that would be good for Jira Introduction for new admins,
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After initial creation of an Issue by the Service Management customer, how can they later add new attachments?
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Hi Everyone I am having a issue when trying to connect Microsoft Power Automate to Jira, I want to try to create a flow to populate a Sharepoint list when a new issue is submitted to Jira however th...
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Context: For JSD issues with no resolution or resolved date, we retroactively bulk added the resolution date and resolution state. Current Issue: When the resolution date was retroacti...
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How can I assign my service desk teammate with the collaborator role in Service Management cloud? I don't find collaborator role in Project settings ->People They only need to wo...
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We are a software development company for schools and requests for new features arrive every day, some of you have implemented something for customers to register and vote on which features are of gr...
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I am trying to configure a Full Viewer role in JSM. Unlike the Helpdesk Agents, the idea is that these users should be able to browse all tickets (including Open and Closed cases) without getting not...
Related collections
Atlassian Community Events
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| 17 | |
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| Subject | Author | Posted |
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| July 29, 2025 5:22 PM PDT | ||
| June 18, 2025 4:57 PM PDT | ||
| May 29, 2025 11:41 AM PDT | ||
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| May 15, 2025 6:29 AM PDT |