Community resources
Community resources
Community resources
Jira Service Management
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Hello, I'm looking at this add-on for the ability to send marketing mass emails to our customers. I'm struggling to understand how this app integrates with Jira issues though. And I have...
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I am configuring JSM and I wanted to add a field in the corresponding message to the customer with SLA update/ estimated time in this particular issue. For example. The user sends in a request for a...
782 views 1 0 Deleted user June 15, 2023 -
Hello everyone! I need some help: I would like to configure an SLA in JSM for two situations that we need to audit, but if the customer changes the ticket status to "Review" I would have to reset...
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Hi all, I am attempting to add a condition to a workflow transition from To Do to In Development. The condition would be that the custom field "Understand Requirements?" value must be "Yes" ho...
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Hello, there! I have example code: ArrayList<String> Tootaja = new ArrayList<String>(); Tootaja.add("HUMAN-1") Tootaja.add("HUMAN-2") System.out.println(Tootaja) String test = [...
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Is there any video available where we can learn about Jira terminology for the ITSM project?
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I have set up an automation rule to attach a label once the email is sent. However, the label is added regardless of whether the email was sent successfully or not. I am using the label to avoid send...
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Initially, I created a project by the name of ICD, and by using its configuration, I created two more projects, i.e., Documentation and partnerships. The issue arises as I created custom fields in I...
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I am trying to create an Automation to add customer name to issue title depending on Request type at issue creation. For now, we have many Request types for different customer under one project and ...
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Goals The reminders should run in schedules (daily or custom schedules) and send the list of all pending approval issues to each Approver via Slack. Only use Jira automation natively (not invol...
- Question
- cloud
- jira
- jira-cloud
- jira-service-desk
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Hello, I added the field called domain of assignee to screens. When I look at the Configuration, I see the field. But bug, task etc. I cannot see this field and make a selection on the issue type sc...
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I am urgently looking for a Jira Expert to set up my ITSM
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Can i please get an expert to help me set up my JIRA ITSM.. This is urgent
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Hi Team Is the above issue resolved? I am facing a similar issue when I am trying to use the trigger when an issue is Open in Jira and then to update the status in Teams.
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Hello all! The way of editing a custom field select list is quite complex and with a lot of manual work related. So my question is, is there a short cut to simple edit the select lists items? Maybe...
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Is it possible to have our freelancer only have access to tickets from one customer in Service Desk?
Hi Atlassian Community The problem is that we have some freelancers in our Service Desk where they can see all our customer tickets. But we want them to only see tickets from customer ...
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i tried with deep clone to clone the service desk project but not get desired results. kindly help to clone the project and suggest any possible options to clone the whole project.
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I want to clone the entire project from Jira.
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Is there any option to dynamically add customers to a JSM project without creating account in Jira ?
Dear Team, Is there any option to add customers dynamically to a JSM project without setting the Customer permission to "Customers who have an account on this Jira site" or "Anyone can email the ser...
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Unable to open Jira created by me on https://libertymutual.atlassian.net , example https://libertymutual.atlassian.net/browse/WEMBC-4779 , error is "403 Access by unmanaged users not allowed View our...
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if it is possible to create a ticket anonymously in helpdesk at Jira? Is it possible to set it up that way?
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Hi, I am unable to get object details from Jira service management. I am using rest api from jira "https://contelli-dev.atlassian.net/jsm/assets/workspace/e7099f2b-2efb-4fee-88dd-2af7b4d8d2f1/v1/ob...
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How to clone the specific project?
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not able to Navigate to Security > Authentication Policies at admin.atlassian.com. Actually i need to enable SSO for all the members in my organisation in JSM , for which i need to follow the ste...
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So, There is a project which is shared with an admin and user. In that Filters are used. For the same project Admin screen is looking like this. And for the user, Filter screen is like b...
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