Community resources
Community resources
Community resources
Jira Service Management
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I have 2 customer portals, which are managed by one team. To avoid jumping between the projects I would like to have all tickets created in project A, will also updated in project B. Fow now I create...
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With the introduction of the shared Team construct to Jira (already added to Atlas, Compass, Confluence) has anyone seen any plans around extending this to include Opsgenie? (reference to the article...
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- opsgenie
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One of our users reported a problem with the "Resolve" transition not being available for a specific issue. I have checked the issue and it is true, some transitions are missing. I've checked o...
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Hi, We received an email warning from Opsgenie that a user was deactivated. We do not know why it was deactivated and it is also an administrator. Therefore, it does not allow us to modify it....
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How can I check if Jira I use has 2fa (2 factor authentication) on?
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If you're using 'Dark Mode' has anyone noticed it 'flickering' today? I have seen on several screens today where it shows the default 'light mode' screen for a brief moment before switching to ...
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Hi I would like to import a full object schema from a Jira insight on Server to a JSM Asset on cloud. I've found ways to import objects and I know it's possible to import object schema's into ...
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Hi, I have created a Service project in JIRA test account with all new issue types and workflows. Now, I would like to migrate the project to the production instance. I need to make sure that I do...
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Currently the Story Points field is only showing when I am on the Issue View screen, but I need to add it to the Request Form screen so I can assign it a default value. However, when I search f...
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Hi, I am having select list (cascading) custom field i want give bulk option to this field. For Example: I am having category field and based on category selection I am viewing sub cat...
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Hello community, I was trying a automation during a cron expression like: every 5 minutes, during 17 - 7 from monday to friday 0 */5 17-7 * * MON-FRI * But it looks like the d...
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I've been made a project administrator on a Service Management project, however, I'm unable to configure request types (specifically the fields displayed in issue views). What permission needs to be ...
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We have testsets, that includes same testcase multiple times. For example Testset1 includes: Testcase1, Testcase2, Testcase3. Then Testset2 includes: Testcase1, Testcase 4, Testcase5. Then Test...
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1)sensitive information is present in the URL of the request to the application example like username, there may be a risk of the data being stored in the browser's history log. Please...
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Hi everyone, we are very excited to share a roundup of a few new customisation capabilities we’ve introduced in the Jira Service Management help center. Topics and external resources We had recen...
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How do I restrict users from reopening issues? I want to disallow some users to reopen tickets.
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Why is there a strikethrough on a To Do ticket with unresolved status ?
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I am aware there's an option to create a request and triage channel in slack so that requests that are logged via chat can be seen in the triage channel, internal comments etc can be added by directl...
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Hi all, We got 2 instances of Jira: Jira Service Mgmt, used by internal and external users; and Jira Software, used internally for project kanban/scrum boards. I wanted to create an automation when...
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Situation: We have people that send an email to our Service Management board, and copy in 3rd parties. It is possible the sender won’t be a customer The people who are copied in are likely to not ...
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Objective: I'm trying to populate the members of a Jira managed Group into customfield_10031, which is a multi-user picker field. Here's my attempt to code a JIRA Automation Rule, m...
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Hi all, We got portal forms for user to raise ticket straight from our company's web homepage. The forms are groupped in 3: Enterprise Application Incidents; Enterprise Application Requests; and ...
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Is there any way in fixing this issue? We are in desperate need of help. Thank you!
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I'm setting up a new Jira Service Management helpdesk and would like to connect a custom email I have set up, following these instructions: https://support.atlassian.com/jira-service-management-...
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Hi Everyone, I am currently looking for a way to show and hide forms in JSM. The workflow looks at the inputs of an earlier form on submission, does some look ups on relevant assets then adds anothe...
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