Customer name format standardization in JSM

[Dan Berkh]

Hello,

Is it possible to restrict the format of the user name for a portal customer in JSM?

I see more often usernames like 'MIKE JARED POSNER JR III'. Huge and all screaming uppercase formated usernames. Id like to know if its possible to restrict that to normal capitalized convention of username, more like "Mike Jared Posner". Is it possible? What if the customer will start input usernames like "Mik3 JaReD P0ZZn3r"? 

Thank you in advance for your advice.

[John Funk · Accepted solution]

Hey Dan,

I am not aware of a way to restrict those names. They are entered by the user. You might be able to update them after they are created. 

This previous post might be helpful. 

https://community.atlassian.com/t5/Jira-Service-Management/How-do-you-edit-a-customer-s-name-or-email/qaq-p/971428

[Dan Berkh]

Thank you John! That is exactly what I was looking for. Solved!

[John Funk]

Great! Glad that worked for you.