Community resources
Community resources
Community resources
Jira Service Management
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I,m not getting emails alerts from airflow. can anyone tell me how we can integrate email alert in opsgenie with airflow for successful dag run or fail. thanks in advance.
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I want create a ticking tool. How should I start
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Hello Team, I have a query regarding automation. Below are the details. I have three custom fields 1 is "ABC", 2nd one is "JKL" and 3rd one is "XYZ". In that ABC custom filed ...
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We currently have a daily rotation in our team. Also, some alerts are coming from a ticketing system. As a result, these tickets might be open for a few days with limited interaction required by our ...
829 views 2 0 Deleted user June 29, 2023 -
In Project that we use in order to work with customers, we have two Request types. In the portal, when customer clicks the Project name, they see: *Contact us about and then Sub - title and a ...
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Hi, This is my challenge. I have 6 service desk projects: 3 - Customers/accounts are added manually by us. 1 -Internal project, available for all staff. 2 - Projects open to everyone, th...
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Hi, I am trying to create forms and use sections, now I have a case like this, I have two fields(fields 1 and fields 2), I want to show this two fields every time, but if user mark "A" in field...
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When sending emails regarding any issues, tickets are not getting created.
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We are setting up our service desk with Jira Service Management: this tool is in charge of our ops team. At the moment our dev team uses Azure DevOps to track its tasks. In our ideal process when a...
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Good morning, before asking for information in this community I inquired on other threads about Jira's functionality. The problem for which I am asking you for support concerns the visibility of pr...
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How I can get back adobe xd links to child issues after moving epic to another project? for example I moved 1 epic with 70 child issues from project 1 to project 2 but issues moved emp...
- Question
- jira-service-desk
- jira-service-management
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Hello, we have a project that has its owm email addess - projetc@domain, but when we reply to customers, JSM uses jira@domain instead of project@domain. Is it possible to have them aligned ? Thanks
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Hi team, I'm trying to create an automation for the assets I have in Insights but am receiving the result : No issues were found, stopping the rule. The automation is as follows:...
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I need an app that allows me to have the same functions that "Translation for Jira service management" has in server but for Cloud. I've been searching in the market place but I don't kno...
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...utomation runs. I need to set a value for 'Inspection' in Assets to True if the 'Inspection Date' for an item is on the day the automation runs. I just can't put the lookupObjects query together to c...
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At Atlassian we have two teams of software engineers that help our security team. About a quarter of their workload comes from security requests, such as changing code or updating automation. Kat Kel...
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Hi. I've seen similar old queries but nothing with a definitive answer. We're setting up JSM for our ITSD. We don't have confluence licenses (they're not required for single space KB function/article...
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I have a situation where three shifts of users come on from 7:00 AM to 10:00 PM. The shifts are as follow: 7 to 3 - 1 Agent 9 to 5 - 2 Agents 3 to 10 - 1 Agent These shifts overlap and are on a...
- Question
- jira-service-management
- opsgenie
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Today I opened my project in Jira service management and found that navigator field look different. It is showing only issues and filters. Normally I will show tab "customer" "report" "knowledge" and...
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Hello, I have a project where clients register via a link, but I cannot manage these clients or delete
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I want to do transition in SLA. Instead of pausing the SLA and resuming it the next day if it is not met during business hours, I want transitioning it to a non-business hour SLA. This means tha...
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Hi All, Using the data center version, I'm creating a form that the end-user will complete and submit. Their request will go through several departments in a particular order and Jira issues w...
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We have a project that only accepts requests via email. We have the email handler configured and it works as expected. The issue is that the emails are formatted or stripped of the html when they arr...
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Hi everyone. I am trying to build out a Mobile Device Agreement form in JSM. The agent will fill out part of this form(Device Model, Serial Number...) and send this form out to the customers(intern...
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When I try to use smart values with JIRA REST API, I get an error message that the JSON is not properly formatted. I have tried {{issue.description}} and {{issue.fields.descrip...
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