Community resources
Community resources
Jira Service Management
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When a customer uploads a zip file which is password protected, it does not accept to upload the file in the suport ticket.
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We have a requirement of auto generation of reference number depending upon fields that are selected by reporter while creating the ticket . The reference number should be generated when ticket is cr...
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Hello Team, So I have 2 3 Projects. And when I invite customers they are able to see all the available projects. I want to customer to see only the single project for which I want. How will I be a...
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Update (02/01/2024): We have added all customer notification types to this feature. Now, administrators can view all customer notification failures under one tab. Thanks Hi Everyone...
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Please check this image below: From time to time, I'm able to track this. Similarly I want to track about this under my "RELEASE MANAGEMENT - Product updates". I tr...
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Hi, As a Jira admin on the JSM portal, I raised the request on behalf of customers. But is there any facility for JSM Portal users to raise the request on behalf of other customers?
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Hi, Jira Service Management portal users (Unlicensed) can download requests on the portal, Please suggest me the best add-on or App. Which is the best addon to download report for Jir...
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We are using JIRA Cloud and up to yesterday, we could search OK. Today when we search none of the tickets that came up yesterday are being shown and those tickets do exist as I can find them directly...
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I am importing a complete CSV export of another Asset system into Jira Data Center Assets. There are various fields holding serial numbers, models, etc. Among those fields is a field c...
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Hello, We are trying to give more attention to new customers that have opened a limited number of support tickets. To do this we'd like to create a JQL query (ideally informing a report), base...
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I have a coworker who is visually impaired (100%) and I'm helping him with accessibility. Does anyone have any tips on how I can speed up his teaching process when handling Jira tools?
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How can I control user permissions so project users can not add or deleter Customers or Organizations from the Jira Service Project. Current configuration: multiple organizations are being used acro...
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We are trying to use forms for certain customers where I work. They select what they want, but they ignore fields like quantity. I can't just make those fields required, because that may make the cus...
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Hello, I'm trying to show form contents in an email that are automatically sent to customers (ex. "Just confirming that we got your request"). I've tried using iframe to display the contents of the f...
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I thought that it was baked into the integration that when a monitor recovers and sends that recovery notification to Opsgenie, That OpsGenie recognizes the same alias of the alert and closes it out....
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Hola!!! Quiero limitar el permiso de los colaboradores de un proyecto, para que solo algunas personas sean capaces de sumar tareas al sprint una vez iniciado. Cual es el permiso que limita esto?
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Recently we linked a field in the service desk but it only works on newly created issues. Scenario: In the service desk, we have an "App Version" field linked to a "Version Identified...
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I'm trying to tie OpsGenie to AppDynamics. We are monitoring two separate SAAS products in AppDynamics, and they are maintained by different teams. Rather than assigning the AppDynamics i...
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I am interested to review the data for my team, how many alerts we received in a month, how many we responded/acknowledged within 30 mins...or x hours. I am currently exploring Opsgeni...
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Are there any plans to make it possible to create and edit canned responses from a central place rather than have to do it within a ticket? Also, it would be really helpful to be able to include ima...
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I am currently using JSM free plan (Standard) with admin permission. I am setting up a support team, alerts, and notifications for a service project with On-call support schedules. With the current ...
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I am setting up a Help Desk portal using Jira Service Management (Cloud) for a project. I have configured the portal, the request forms, the issue type, workflow, and the request types. In my w...
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Is it possible to add +Create to the bottom of all columns? We have non-software Teams using Jira and this would be helpful. In Work Management not Software Management. See pic.
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Hi Team, I created a custom field using "Dependent Dropdown" where the use case was to have multiple options displayed at a sub-level. Depending on the options selected by the end-user I wante...
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Hello, Our company wants to start using Jira Service Management, but we didn't find important possibilities. They are: 1. We need to associate information about customers and customers' a...
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