Community resources
Community resources
Community resources
Jira Service Management
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Hi all, I got a Jira automation to track the approval of a change request. The automation is triggered manually by a logged-in user. The action is like this.... {{#issue.Approvals}} {{#appr...
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I have created an automation that runs when an issue is transitioned from one phase to another. When the automation is triggered an attribute within an asset object is updated. Howev...
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First of all, I think I asked the question a few days ago, but I can't find it anywhere nor received any response. So in case, I didn't ask and this is a duplicate, please kindly let me know. ...
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Is there a way to audit users in ops genie for users with NO phone number or NO Push notification option setup? we have multiple teams we request users update their contact information when on...
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Existing Service Desk project has customer emails stored organiszation wise. Had to transfer some tickets to a new project created mimicking the old. I cannot see the organisation for that customer...
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I want to be able to allow external customers submitting requests through the Service Management Customer Portal to attach a Box link rather than directly uploading an attachment to allow for collabo...
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I been struggling for a week to figure out why i cant get this script to work. i have 2 customfields, one with a system list, and one with an employee list. If a system is choosen i want to autopop...
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Hi, please help! When a new issue comes through about an overdue piece of kit with the subject line 'overdue kit' I manually tag it as overdue kit in request type and add a label e.g Label A. Then I...
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Hi all! I have Assets Scheme like this: ID Attribute Name Type Type Value 151024 Status Status 150265 Name Default Text 151176 Client Default ...
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Hello, I've configured a custom field with User picker (Single user). I can start typing user name and select it. But if I just click on the field, it has only 'None' value and no user are listed (l...
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I am excited to introduce apps4agile.com to the Atlassian and Jira communities! Its mission is to make information - learnings, resources, and solutions - from the Atlassian ecosystem easy...
- Article
- confluence
- jira
- jira-service-management
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Hi everyone, Is it possible to change the article icons in the service portal? My team has two (Confluence) spaces with articles for different target audiences, so they want to make a contrast visi...
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Hi, I wanted to know if there is any option to see issues, status and other info of the tickets, based on selected date ranges in reports or dashboard? I tried using Fillter in dashboard, but...
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hi all, Current situation: we're using JSM Cloud (and Jira Software) in one integrated solution. Next step for us is to introduce ITAM through a roll out of Microsoft Intune on all devices. Unfortun...
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Hello, is there a way, in the Customer Portal, to restrict users' view to just their own issues, without visibility on their organization's ones? I know that there's a setting to prevent newly crea...
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When an emailed request comes in, currently only the sender of the email is added as the reporter on the ticket. I want to have all the other recipients added to a custom field so that they are inclu...
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I am trying to setup my Domain with SSO but cannot access the Admin Portal. I am both a Project Admin and an Org Admin but for some reason I'm unable to access the admin.atlassian.com in order to se...
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When a language other than English is selected for the user account in the customer portal, the status drop down displays the entire list of statuses in both languages. I am looking to only show a si...
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Hi! The Knowledge Management team at my company would like to see metrics on whether or not an article helped a user resolve their issue without creating a ticket. The issue is that the current Requ...
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I am using cloud Jira Service Management (Assets). I would like to sync from vcenter which is in my local network,. How can I sync data automatically ? Thanks, Saeed
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How to get workflow audit logs Like (who changed the status or Transition)in Jira service management (Data Centre)
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Hi Team, We are trying to create a service request template. When a server provision request is raised, we need to pull the pricing of the instance from the gcp api / any method where we can pull t...
- Question
- cloud
- jira
- jira-cloud
- jira-service-desk
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Hello, I have tried to migrate a Jira Service Desk Project from a Server to the Cloud site multiple times without success. It is not consistent: the issues do not appear, sometimes neither t...
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Hello Community, I currently need to make an automation for when we close a duplicated ticket about the same issue. I am new to automation and need your help. Here is the use case: Automatic tran...
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We have deleted a team member and now we find that the member's activity has been transferred to another user with the same initials. Can this be fixed?
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