Community resources
Community resources
Community resources
Jira Service Management
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When a language other than English is selected for the user account in the customer portal, the status drop down displays the entire list of statuses in both languages. I am looking to only show a si...
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Hi! The Knowledge Management team at my company would like to see metrics on whether or not an article helped a user resolve their issue without creating a ticket. The issue is that the current Requ...
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I am using cloud Jira Service Management (Assets). I would like to sync from vcenter which is in my local network,. How can I sync data automatically ? Thanks, Saeed
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How to get workflow audit logs Like (who changed the status or Transition)in Jira service management (Data Centre)
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Hi Team, We are trying to create a service request template. When a server provision request is raised, we need to pull the pricing of the instance from the gcp api / any method where we can pull t...
- Question
- cloud
- jira
- jira-cloud
- jira-service-desk
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Hello, I have tried to migrate a Jira Service Desk Project from a Server to the Cloud site multiple times without success. It is not consistent: the issues do not appear, sometimes neither t...
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Hello Community, I currently need to make an automation for when we close a duplicated ticket about the same issue. I am new to automation and need your help. Here is the use case: Automatic tran...
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We have deleted a team member and now we find that the member's activity has been transferred to another user with the same initials. Can this be fixed?
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Hello, I am trying to set an assignee right at the "Create" Transition of an issue. I've tried traditional post-functions in the workflow, as well as ScriptRunner features. However, I...
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When Pressing "View on Board" the listing of all board that the card is shown should display, but it never does, it just times out. Attaching the timed out error. Can I get some help on this. ...
- Question
- cloud
- jira-service-management-cloud
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I've recently removed Jira Service Management product access from my Jira account, as I no longer need to be able to respond to clients on Service Desk issues. However, this seems to have broken my a...
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Hi, Can the automated email notification w/ the “A ticket has been assigned to you” be augmented to include the priority selected by the customer? Or do we have to create a new rule for that? And i...
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Hi, I am currently trying to get all Objects (Hosts ) in Assets using the REST API. Therefore I am trying to use the Procedure describe here: The Assets REST API (atlassian.com) &...
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...hildPath "JIRA-backup.zip") write-host "Download completed" $worked = $true } catch [Exception] { echo $_.Exception.GetType().FullName, $_.Exception.Message $i=$i+1; } }
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Hi, After incident created, In view mode if we change the “Priority” field value the custom field named “Work notes” should be mandatory or need to restrict before updating the incident....
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Hey JSM Community. My name is Gabby and I am a researcher at Atlassian working on Jira Service Management. I am currently working on a project to understand Jira software customers who have r...
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Hi I want to view assignee based on the assignment group selection. For example: I am having two group named "G1","G2" in that group I am having assignee A1 in G1 group and A2,A3 in G2 group ...
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Hello All, Does anyone of you encountered or experienced this? For example, I would send an email to external client and I would cc my JIRA email because I want it to auto creates a ticket in my JI...
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I'm trying to work out a jquery script that occurs when an asset multi-select field has changed. I've managed to get the script to execute when values are populated in the field based on the "c...
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Can JSM be integrated with Outlook, WhatsApp, Slack and MS Teams such that requests can be automatically picked from chats and emails and tickets would be created on JSM? Also, what marketplace app ...
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hello guys, I'm new to JIRA, want to create change request. i'm unable to find change request option in issue type dropdown list. how do we enabled the change request
- Question
- cloud
- jira-service-management
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Hi there, I have setup the incoming email to route to a particular service request, works fine and the tickets are created. Some incoming emails though are going to need to be incidents. I am...
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How can we create multiple customer portals in JSM such that some are internal client facing and others are external client facing?
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I have created an automation which runs when a new issue is created. The automation takes the information that was populated within the issue and creates a new object and assigns values to the attrib...
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Hello all, I am curious we have an interesting case where our HR team wants to use Atlassian and JSM specifically to be able to work some HR related tickets. They are worried about access and since...
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