Community resources
Community resources
Community resources
Jira Service Management
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I have tried adding this syntax, "Hi {{reporter.displayName}} {{participant.displayName}} Just wanted you to know that, the issue status have been moved to Done." but the only name displayed...
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Does anyone know if you can embed a custom field into the summary field after the request is made? example project request = summary plus project cost code hit submit&nb...
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Hello Everyone. Does anyone have experience of exporting ticket data from Request Tracker (RT) and importing that into a JSM project? I have exported the data from RT, it comes as a .tsv,file and t...
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I want to hide the Create option for particular users. Is it possible to hide the Create button in Jira software without editing permissions?
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In Jira Service Management Portal, the Request view list shows is created by me, Approvals and "All". In "All", requests do not show approval requests. Please help me with how to add Approvals Reques...
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...ssue's Request Type. { "size": 0, "start": 0, "limit": 50, "isLastPage": true, "_links": { "self": "https://siteName.atlassian.net/rest/servicedeskapi/servicedesk/15/requesttype?searchQuery=", "b...
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Hi all! I wanna know if someone has troubles trying to access Who is on-call view using the Opsgenie App on Iphone. It´s trying yo load the page, but it never ends. Thanks for the help!
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Hello, First off I must say that I am no Jira expert in the least, so please bear with me. An employee who was our Jira admin left the company and had set up an automation rule that wo...
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Based on components and region, I need to assign different set of approval groups. Eg: If an issue is in Status A, assign Approval group A If an issue transitions to Status B, assign Approval group...
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I'm trying to create an Automation that looks at a custom Assets field, put those values into {{lookupObjects}} and then populate a second field with references from the lookup. Here's what I have ...
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I have a service desk configuration set up functionally with email requests. I am attempting to get the system email request working without it requiring an account. Whe...
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Hi, I am trying to create ticket and fill fields according to this data. i want to use "hire date" and "last name" . i tried few smart values but not working {{webhookData.employees.La...
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I am looking for documentation/videos on how to leverage our Grafana instance
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I am currently trying to make an automation workflow where when I create an Epic with certain conditions, it will automatically generate a set of stories for it and carry over various fields. One ...
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Hi community, We migrated Jira Service Management and Jira Software to Cloud. Jira Misc Workflow Extension had been used. And we migrated apps to Cloud succesfully. Now, no-one ...
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Suggest me an add-on to download the report on the JSM portal.
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Hi, I am trying to create the following automation. Ticket to be allocated automatically to person 'A' if current assignee changes ticket status to 'escalated'. Example - issuetype = 'IT Help' alr...
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Hi Atlassian community, We are planning on changing our Atlassian subdomain. I wanted to understand if our SAML connection from our identity provider will need to be reconfigure after the cha...
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In my IDE and in the Atlassian Java API Documentation (under https://docs.atlassian.com/software/jira/docs/api/9.9.0/ ) I find the method "com.atlassian.jira.project.Project.getGeneric...
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Dears, I've got an issue regarding SLA. All SLA got "paused" without changing any configuration. furthermore i should say automation set before so "time to resolution" got paused at the beginning.&...
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In my IDE and in the Atlassian Java API Documentation (under https://docs.atlassian.com/assets/9.1.16/index.html?io/riada/insight/model/DocumentationPage.html ) I find the method com.riadal...
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Hello all, Can I manage or create permissions so basic users can not create or add members to a Team? I've searched all of settings and admin tools and do not see anything relating to this "Teams" t...
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Tell me more about waiting for customer status. how to add it how to send notification how the coustomer respond and everything??
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How to setup a workflow if we receive high severity alerts in Jira to be notified in outlook email. or How to setup Notification for High and critical alarms under Project setting --> Notificati...
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Is there a way for all JSM customers view all incidents of a certain project and not just the ones they created? For example in the help center, if they click "Requests" in the upper right hand corne...
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Atlassian Community Events
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| 15 | |
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| Subject | Author | Posted |
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| July 29, 2025 5:22 PM PDT | ||
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| May 29, 2025 11:41 AM PDT | ||
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| May 15, 2025 6:29 AM PDT |