Community resources
Community resources
Community resources
Jira Service Management
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Here are some possible typos: 1) chartAt paragraph: it seems the example {{issue.summary.charAt(7)}} -> W is wrong. Cha...
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I have a requirement in JIRA Service Desk . When employee click on project tab in customer portal then how we can set another url in customer portal so that employee can access that URL directly. T...
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Hello, I am trying to update the Request Participants field via Scriptrunner. Currently, I am able to retrieve the data but I cannot update it because I lack enough knowledge of how to upda...
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Hey there. We have the following problem with JIRA Service Management. Originally we have had one service project. This board has a corresponding customer portal, which is not used by custo...
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Hello, I`m facing issue that when I try to add user to restriction in the page, it does not find user I want. The search user is for sure active. How can I proceed when it happens?
- Question
- jira-service-desk
- jira-service-management
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Hi there We are looking at replacing our legacy service management tool with JIRA. We have a 12 person ITSM team managing tickets and 4000 people who can log tickets. How does JIRA ITSM licensing wo...
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During my testing, I found that if I use the "Reply to Customer" function on a service request, the customer will receive an email. The customer can then reply, and this will create a Comment under t...
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Hi Team, I request help on a couple of items here: Access restriction on ticket queues: I have two teams that live in the same JSM project. However, they would like Team A to view & acti...
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Hello, We have a Jira SD hosted in a VM and I would like to move it to another VM. We have the new VM equivalent in resources to the first one. I guess we need to install first Jira in the m...
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why status is changing globally once changed in one project in jira
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Hi, can i use the Slack triage for all my JSM requests without adding them via "Chat" in my JSM project? Basically since Halp/Assist does not support "Forms", we are unable to display the requests i...
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Is it possible to customize the items displayed in the list on the management screen and the items output in Excel/Csv? Please explain how to do so.
- Question
- jira-service-desk
- jira-service-management
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On the admin screen, the text area is rich text, but the text area on the portal screen is not rich text, but an object (excel or image) is attached outside the column. Is it possible to customize i...
- Question
- jira-service-management
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Hi All, Session is getting expired for same user very frequently. Can you please suggest. Regards, Sarvesh
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When viewing Object via List view. Set the Columns to see via Column icon Navigate away from List View On return to List view columns settings are gone and only defaults show Would expect the Col...
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guys, im new to jira. im learning but still i stuck in somewhere. i have couple of queries. can any one give 30 min time to have a call with me. i want to share my screen and explain to my issues....
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Hi all, I got a Jira automation to track the approval of a change request. The automation is triggered manually by a logged-in user. The action is like this.... {{#issue.Approvals}} {{#appr...
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I have created an automation that runs when an issue is transitioned from one phase to another. When the automation is triggered an attribute within an asset object is updated. Howev...
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First of all, I think I asked the question a few days ago, but I can't find it anywhere nor received any response. So in case, I didn't ask and this is a duplicate, please kindly let me know. ...
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Is there a way to audit users in ops genie for users with NO phone number or NO Push notification option setup? we have multiple teams we request users update their contact information when on...
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Existing Service Desk project has customer emails stored organiszation wise. Had to transfer some tickets to a new project created mimicking the old. I cannot see the organisation for that customer...
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I want to be able to allow external customers submitting requests through the Service Management Customer Portal to attach a Box link rather than directly uploading an attachment to allow for collabo...
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I been struggling for a week to figure out why i cant get this script to work. i have 2 customfields, one with a system list, and one with an employee list. If a system is choosen i want to autopop...
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Hi, please help! When a new issue comes through about an overdue piece of kit with the subject line 'overdue kit' I manually tag it as overdue kit in request type and add a label e.g Label A. Then I...
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Hi all! I have Assets Scheme like this: ID Attribute Name Type Type Value 151024 Status Status 150265 Name Default Text 151176 Client Default ...
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