Community resources
Community resources
Jira Service Management
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Hi, I want to make field level events like on change, Hide/view fields based on another fields etc., but I came to know there is no OOTB solution available. Is there any free custom app/ No cost ap...
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Hello I have a project with two request type The First Request Type is created by the end user The Second Request Type is created by the automation when the first request is done ...
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Hi Community, is there any possibility to show updated tickets where customers did something? In my case i want to see tickets thats updated by customers shown on my dashboard. If the status change...
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Someone, please correct me if I am wrong or have incorrect information as I would love to be wrong in my analysis. To me, it feels like in the marketplace, none of the apps are a great solution for p...
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Hi there, If I have a field on a JSM issue called "OpsgenieAlert" with a value of true or false, is it possible in Opsgenie to only create alerts from issues if that value is true?
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- opsgenie
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Hi there, In JSM I am trying to take a copy of a workflow so I can make some changes without breaking the original. From the cog, I click Issues and then workflows and navigate to the workflow I ne...
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When using JSM under a HIPAA compliant environment, the guide states we must DISABLE all notifications, push and email. Is there no way to at least allow email and configure TLS between our mail serv...
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In Jira project automations how can I add a logical statement to an email subject? For example, add "URGENT" to the subject line if {{issue.priority.name}} = "High" Is this possible?  ...
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Hi All, I have downloaded the Discovery Tool and scanner but do not see assets populating. I have followed these steps, but where am I pointing the tool? https://www.atlassian.co...
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I want Jira to automatically assign a specific person when the customer inputs a price greater than $3,000 in a field. For example, The Customer opens a Jira ticket and wants to order supplies. Ther...
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Being an admin, I am unable to make any changes/actions to the tickets. It says "You don't have permission to transition this issue". My board has upgraded to the Standard plan but it still not allow...
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I need to know if there is a tool or a way to send a notification in certain day that may vary per t
When a ticket is created in a JSM project this ticket is cloned in other project and there the assignee change the summary adding a date for ex: CLONE - XXXX - role update - 05-22-23. This ticket wa...
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Hello, Is there a template or best practice for customizing JSM for a SecOps/Incident Response/CSIRT use case? Thank you, Mike
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- jira-service-management
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Is there a way to link tickets directly to a Hardware Asset, based on if that specific asset is assigned to the reporter. I have an idea on what to use for the JQL to filter out specific things, but...
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I am trying to create a basic groovy script that will parse the subject and body of incoming email to create issues to start. I have been trying to use an existing example script I found as the basis...
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Hi, the portal view of JSM can be visible to customers (with email) or even being set public as far as I know. How can I make it independent from the viewer (public or customer) not having to pro...
1,755 views 3 0 Deleted user May 23, 2023 -
Hi, i am looking for an option that jira sends automatic answers to users if the body of the ticket they created contains specific keywords Body contains, Ourlook, emaill, space, mail...
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I am creating some channels on Slack to notify me of alerts, but I only want alerts when an incident is created. I identified that the alias has a pattern, but when I put that pattern in a Slack filt...
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It's display error something went wrong try logging again
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We started to define our assets in Jira Service Management Assets. I am looking for options to create reports. The only I can find is the export to a csv file. Are there other options?
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Hi Community, Is there a way for the customer to enter comments via e-mail after the ticket is closed? I know about satisfaction survey. But comments are visible on reports, but not on issu...
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Hi, I'm currently working on implementing an Account Access Request form for our organization. We want to streamline the process by automatically notifying the corresponding SystemAdmins when a requ...
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We have student workers and interns to whom we grant agent level access in JSM. Sometimes their managers forget to tell me when they've left and no longer need access. Is there a way, when I grant a...
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...eek. But as this is not true for Jira Software I am confused.
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Hi there. A problem we have encountered is that sometimes our users will create Change Records where the Planned End date/time is same as the Planned Start date/time. This means that these changes ...
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