Community resources
Community resources
Community resources
Jira Service Management
-
When I am in basic search, adding criteria and in this criterion i have a choice of options to choose from (fields that I usually choose in the other place in jira). One of such multichoice is missin...
-
Hello, some customers are having problems accessing our portal. When they try to access it they get a 401 error. I can't see in the settings what is blocking these clients. Thank you in advance f...
-
I'm trying to do AWS Security Hub - Bidirectional integration with Atlassian Jira Service Management based but after following all the steps, I'm having trouble on the JIRA side. test connectio...
-
I have a question regarding asset management. What exactly is the most useful way to run the asset discovery tool? Does an instance of this tool need to be in each vlan? Is there a possibility of Vla...
-
Can some let me know how to configure SSO for customer portal for internal company users, how fast the guides i have found is referring to the old dashboard and that super confusing.
-
Is it possible to somehow add my filtered information into portal site. All my timings are different and all of them depend on organization. I want to pass this information so ...
-
We have an Insight field that no longer returns results when typing on it. But it shows results when accessing to the values with the magnifying glass or when opening the drop down. It is just typin...
-
When i am trying to send a web request for GET request for the user when i logged the response there is a body is empty how to resolve it ,How to get the user from the WEB request
-
Hello everyone. I have a question regarding creating some kind of a dynamic Confluence page, which is linked to ITSM. By now, I have created a "Change tracking" confluence template,...
-
Hi, today I saw the changed Assets view and had trouble to find statuses for my objects. I found out that I have to define the relevant statuses for an object type. I'm quite sure that this wasn't n...
-
Dear Sir/Madam May I know is there a setting to disallow ticket to resolve if a field still not update? As example, ticket cannot resolve if the value of Department field is Unknown. It can be reso...
-
Hello, I have been looking for how to edit a field through the jira service management api with the following api PUT /rest/api/3/issue/{issueIdOrKey} and the following body in the request { "Upda...
-
When trying to export Insight Object Schema, I got this error below from the log: 2023-04-18 01:45:48,568 [Thread-14127] | Error when exporting object schema and objects, object schema id: 1, Error:...
-
I have an Epic that is still open, and in an unresolved state However, when I try to add a new task/ ticket to that Epic. I can only find it by selecting "Show done epics" A...
-
We notice sometimes an external customer replies to their ticket and their reply is internal. They do not have a helpdesk license. When this happens it doesn't trigger the status to change to "Waitin...
-
Is it possible to auto assign an organization based on email domain? Where the user is newly registered from an email domain that is not known to us User self registers to our JSM JSM identifies ...
-
Is there a way to fetch user email address? I am aware of the recent changes regarding this because of the GDPR, but from the settings profile page I see: And still even as Admin I am u...
-
I have created a form in Jira Service Management that creates an issue in a project for use by licensed users only. I want to capture the licensed user (a team member) who is entering the form, but ...
-
Team is there anyway to set Out of Office settings in JIRA dashboard pls advise thanks
-
We have a Help Desk Portal that handles all of request and we track them with tickets. Now we want to still use the portal to create a Software Project for the Help Desk Portal.
-
I want to create BU reports i.e projects in jira should show up in jsm. In jsm I should create reports stating which BUs have created how many issues. How many UATs were signed off kind of thing. Is ...
-
Hello, currently we are looking at the possibility of using Jira Service Management in the Data Center version. In the change management process, the date field feature should be used. However, the...
-
We started to use Asset Managment for Jira to collect all contracts with our customers. Our sales department need some reminders about contracts which will expire soon. We use alert feature for that,...
-
We have two Jira Users with this strange notfication problems. One Agent and one Customer. The Helpdesk Agent gets no Mails from Jira since 01.03.2023. He is in an Admin Group with the same rights as...
-
Hello colleagues , I have many requests types and I want to hide some of them to show it only for some customers how I can do it ?
Atlassian Community Events
| User | Count |
|---|---|
| 39 | |
| 16 | |
| 9 | |
| 9 | |
| 9 | |
| 7 |
| Subject | Author | Posted |
|---|---|---|
| 51m ago | ||
| 16 hours ago | ||
| yesterday | ||
| yesterday | ||
| Thursday |