Help with Comments

[Peter Jacobs]

Greetings, I am a brand new Jira user setting up a service desk for a new company, we have set up an automation rule where the reporter via the Whatsapp integrater receives a comment, acknowledging receiving the ticket. I am wanting to add the "Ticket Number" and I use {{issue.key}}. This works but brings up the full URL is there any way of just putting the Key (RS 22 as an example. This is what comes up:   "Your ticket number is https://reson18.atlassian.net/browse/RS-22#icft=RS-22"

[Rilwan Ahmed · Accepted solution]

Hi @Peter Jacobs ,

{{issue.key}} will only send the ticket key without the url. Please recheck your automation rule. 

I have attached screenshot from my rule and email. 

https://support.atlassian.com/cloud-automation/docs/jira-smart-values-issues/

[Peter Jacobs]

Thanks so Much Rilwan,  On the Comment it still give me the whole URL, there is nothing obvious that I can see in rules settings, (where should I look?)

[Peter Jacobs]

Ok so it works fine when I send an e-mail, but not on the Comments where I have to use it for the Whatsapp channel.

[Rilwan Ahmed]

Hi @Peter Jacobs 

For comments issue, please check with Plugin vendor as suggested by @John Funk 

[Peter Jacobs]

Thanks so much

[John Funk]

Hi Peter,

Just to verify from another post - you are send this from a Marketplace App for WhatsApp Connector. Is that correct? 

[Peter Jacobs]

Hi John Yes Whatsapp Connector

[John Funk]

Yep, pretty sure you will need to contact the vendor directly to see how they are sending that over or if there is a change you can make to get what you need. This is not the standard Jira uses for that smart value.