Community resources
Community resources
Community resources
Jira Service Management
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In our JIRA Service Management instance, on iOS or Chrome whilst using devtools to emulate a mobile device, upon logging in via SAML the user gets a blank screen. The screenshot below shows multiple ...
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Hello community, I thought that I will never write that, but I have no idea what to say to customer. Right now, I got two small businesses requesting solution for their Jira instance. First com...
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Hi everyone, I am trying to build out a Jira workflow for my company but having some difficulties. Please help. When folks request work equipment, they fill out a Jira Form at our company. Generall...
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Hello, I am getting request where users are unable to search for other users within a dropdown option on a request/ticket. As Jira Admin I am able to search and find user on the same re...
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I'm looking for a way to get a total # of opened requests in JSM per month per reporter. So I'd need a total for companyx for every month, a total for companyY for every month, and so on, in the same...
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Hi Everyone, We are exploring JIRA service management as a tool to manage work items for our invoice processing flow. Please note that we are planning to go for JSM standard plan. Broadly, there ar...
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I was configuring Chat connection (Channels > Chat > Configure) in a Jira SM project with Slack. Did the first and second step (Connect your service project to assist and Select request types) ...
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Does the Azure data import seriously not pull in serial number for Intune devices? How is that possible? How could the unique ID for all devices not be part of the default functionality. Sourc...
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I would like to be able to have an email window open on a specific transition. The user doing the transition would be able to edit the email and then send it. So I guess this is kind of like a pause...
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What is the best way to clone fields from JSM to Jira Product Discovery? I'm sensing that because JPD doesn't have the company managed fields implementation that I'm going to have to write rules to s...
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Hi, I want to setup our environment like described on this page: https://support.atlassian.com/provisioning-users/docs/choose-your-identity-provider/ I get this message: Unable to con...
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Hello, Currently I have an automation that is triggered by a specific transition in an issue. Then it should look for linked issues and finally change the linked issue's assignee to be a spe...
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I need to close alerts in Opsgenie, but it is not scalable for my team to access two platforms to resolve an issue. Is there a way to automatically close the alert in Opsgenie every time an issue, w...
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- opsgenie
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Why when creating Request Types. Some have the Choice of Field Boxes at the top, that you can drag Multiple of the same field into one request type. Then other Request Types have a list of Fields tha...
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How can I implement and introduce Demand Management in Jira? With which variant of Jira is the implementation of Demand Management possible? Is programming necessary or is it only necessary to crea...
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Hi, I am customizing our email template and want to delete the "_____" that appear at the beggining of all the emails. I am a complete begginer at html and css, and learning as I go. How can...
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Hi dears, I am facing an issue for cases when approval is required and the approval person is not able to approve because the buttons Approve/Decline are not shown. This problem is happing t...
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For a given project I want to add 2 approval groups by default to every system change raised. This should also leave the option to add further approval groups if necessary. I am...
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can I have both standard and premium JSM plans? Eg. one team uses the standard plan features and another the premium ones?
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In the customer portal when customer filters out open and closed issues, he can only see the very recent issues. Can you please help to sort this out?
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Did anyone integrate Cisco WebEX with jira service desk server ? Can you please provide step by step guide for this. We are using JSM Server 4.13.22 version. My requirement is: When a...
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Hi there! We're using the Assets feature of Jira and have created different object schemas with a range of objects. Most of them are hardware devices that undergo a series of events (QA, shi...
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Hi there! We've recently started using "Assets" in JIRA to track the hardware components that we ship to clients. To improve our customer support process, we have linked a specific obje...
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Hi Atlassian Support Team, I can't login anymore. I've configured SSO with Azure Active Directory but now I can't login anymore to the Admin Portal. I get the message: T...
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Previously the customer was able to share issues via his email but now he is unable to share. it says he doesn't have access. I check the customer permission he is using the same email and using the ...
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Atlassian Community Events
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| 16 | |
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| Subject | Author | Posted |
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| July 29, 2025 5:22 PM PDT | ||
| June 18, 2025 4:57 PM PDT | ||
| May 29, 2025 11:41 AM PDT | ||
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| May 15, 2025 6:29 AM PDT |