Community resources
Community resources
Community resources
Jira Service Management
-
Hi, If i click on Stop watching at the top while creating the issue i am getting the email.but if i create with watching i did not received any email. But if i create without stop watching no e...
-
Hi Community Hope there are some sharp minds out there, who can guide me here. :) We have a large customer who wants to setup integration between our Jira and their ServiceNow. They...
-
Hello, We are currently looking at the possibility of using Jira Service Management in the Data Center version. On the topic of email processing, we are looking at the requirement, sending an email...
-
Hello, i'm using jira Service Desk and jira software on an environmet set this way: -A project on jira service desk where agent can directly solve ticket of customer -A second software Project wher...
-
Team in my Org, we call customer as Reporter. how to tag the reporter in automation, send mail . I am using Hi @{{reporter.displayName}} is this correct ? pl...
-
I want to add widget to the JSM portal but I don't know how When I try to add widget, I get a phrase like the picture below I don't know where to enter the widget code.
-
Hi, Please help me out how these notification is triggering i haven't configured this Please help me out which email action is triggering for above email notification. (or) Do i need to ch...
-
I am using Discovery Tool to import data from vCenter however not getting Custom Attributes of individual VMs. Is there any way we get import custom attributes of VM using Discovery Tool and v...
-
We have helpdesk staff in different locations and sometimes the requests are people just walking up, also we consider being contacted via chat a walk-up. I am curious on how best to track these. The ...
-
Hello Community, I'm trying to achieve the following -> Link to similar issue My automation rule looks like: Everything works like a charm, but the issue comes when one o...
-
When I try to set up Incoming call in Opsgenie, its by default is showing me Twilio option only and not showing me any number provided by Opsgenie. Does that mean that the Jira Service Management an...
- Question
- opsgenie
-
I have a user that can't create an issue in Jira when they use the Assist app in Teams. I can, but I'm the site admin. It creates a ticket within the Assist app in Teams, but it doesn't create a...
-
Dear community, I was asked by our management to implement the Service Level Timer on our Incidents. In Assets, we have two object types: ICT Services and Business Services. ICT Services is our I...
-
We have maintenance plans for our clients, each client gets so many web updates to their sites in a year. If ABD Client gets 12 updates a year, if I make an asset for that client with ...
-
Hello, For me is not clear how to interact with Assist. Is this integration part of Jira Service management or is part of Halp? If so, do I have pay extra in Halp? I can't understand how this integr...
- Question
- jira-service-management
-
Hi Community, I am trying to upload a csv file to map the object type in insight. I made the configuration while mapping it showing all the column of csv file in one tab. please find t...
-
Hello, I am seeking to create a dashboard in Jira with a Pie chart that displays the components assigned to our epics. However, I would like it to only display certain components as we use our...
-
I have been unable to find accessibility documentation for Opsgenie. After reviewing the Atlassian Accessibility page (https://www.atlassian.com/accessibility) I don't see anything specific. I also d...
-
While importing objects from Server to Assets Cloud, I found that if I use User friendly CSV export, the Wiki style text formatting (hyperlinks, bullet points) of Textarea attributes is lost, but if ...
-
Is it possible to hide the Assets view tab for certain users? The assets tab from the top menu bar - between Teams and Apps.
-
Thanks to the support docs and other questions here, I've made great progress in using message.extract to populate tags and extra properties fields. But I have one situation where I'm failing to extr...
- Question
- opsgenie
-
I have a request type that I need to add a validator to. The request type uses the same issue type and workflow of several other request types and I do not want to apply the validator to all of...
-
When attempting to add the Creator field to a screen, the Creator field does not appear in the Select Field dropdown when configuring the screen. Why is this?
-
In my organization, we want to open up viewing to all Jira users to JSM tickets. I tried 2 alternatives that did not work for different reasons: The first was to generate a customer team where all ...
-
Hello, Is it possible to have permission scheme for a projects which will allow a specific user to have access to one auto created subtask but nothing else? Thank you.
Atlassian Community Events
| User | Count |
|---|---|
| 33 | |
| 17 | |
| 8 | |
| 7 | |
| 7 | |
| 6 |
| Subject | Author | Posted |
|---|---|---|
| 24m ago | ||
| 43m ago | ||
| Friday | ||
| Friday | ||
| Thursday |