Smart values are not populated in email

[Andy Smy]

I didn't find the answer to this question, but I did resolve it, so it might be beneficial to share it.

When I use {{issue:key}} and any field in the format {{issue:<<attribute>>}} the email shows a blank space.

When I use {{key}} and any issue field as {{<<attribute>>}} the email shows the field perfectly.

The smart value documentation does not give any clue as to whether to include the context "issue:" or not.

[John Funk · Accepted solution]

Hey Andy,

Just some clarification, it is {{issue.key}} not {{issue:key}}   dot not colon. Those will work fine for system fields, but probably not with custom field names. 

[Andy Smy]

Well, I'll leave it here for other idiots like me :-) Thanks

[John Funk]

Haha, we all live and learn. :-)

[Andy Smy]

Use {{key}} not {{issue:key}} to include issue Key in automation emails, and similar for other issue fields

e.g.