Community resources
Community resources
Community resources
Jira Service Management
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In the User management tab, it now includes JSM Agent and JSM Customer toggle, I'm quite sure this wasn't present before. Does anyone have more information about this? Is this something that has been...
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Hi, In Asset, we have an object with a multiple value select as attribute. We would like to copy the value of this attribute to a JIRA multiple select field but due to the multiple value we can kee...
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We have recently migrated from ServiceNow to Jira. In ServiceNow, we had daily/weekly/monthly reports set up for our customers for ticket and request stats. I am trying to create something similar in...
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Jira service management has a report function, but is it possible to get the contents of each report with the API? Or is there only a way to manually get it in CSV format?
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Hello, I am looking to build an automation that does the following: WHEN a tickets due date is within the next 24 hours AND the ticket is assigned to X AND the Info field is EMPTY T...
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Hello I need help about the language. So after I change the language to Turkish. All of them sections doesn't translate. Can I somehow edit it ?
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I would like to transfer a value from Assets "Customer Information" (that is displayed in the Ticket) to one of the Custom fields in the Ticket. I could not figure out how to do this with an autom...
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Hello, can you permanently change a filter in the board view of Business project? currently have to filter every day to remove completed. However in the list version it automatically doesn't...
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Hello, I'm using the insight JSON import. I've tried to import from a file whose location is where the JSM is running. The config is import from URL, the URL is file:///home/username/hardware.j...
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We have a two way integration with our monitoring system that closes alerts in opsgenie when the alarm is cleared and we also have OEC installed to clear the alarm in the monitoring system if the cor...
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- opsgenie
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How to get all the object user from the object schema and how to use it in automation
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Hi, We have a process in place in JSM ,per which when a customer ticket is transitioned to 'Engineering Review', it creates a ticket at Software Project. The fields get copied over to Software Proj...
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hi every one I have multiple teams with multiple workflows in jira service desk which should link together. for example, when a team has done actions in their own workflows I want to set automation...
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Is there any way to add specific permission for user in atlas CRM server. Thanks.
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We need to export a list of all customers for each JSM project. Is this possible?
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Hi All, when a ticket is created in JSM we automatically create a ticket in the proper Jira project and link these together. Any new comment in the Jira project is (with automation rules) copied to ...
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Good day, we are running Jira v8.20.10 version. Need approver to select CFO name from select list field once he/she approve request. The screen is set in transition with Validation for field as well...
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Dear community, I have created a workflow for our company that includes that the ticket status at the end can be "canceled" and "done". At the very end I have added a status that is called "closed...
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I want to deliver the contents of the mail to the 'reporter' using the automation function. In the Content tab Dear {{reporter}} I'd like to fill out the contents of the mail. But I d...
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Hi, My customers are unable to log a ticket on service desk portal due to below error mentioned in the snapshot. Kinldy provide the steps to remove the character limitation or any other rest...
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Hi All, If we acknowledge the alert in OpsGenie, a work note is added in ServiceNow Incident. (this setting is available). My Question is: Is it possible to change the ServiceNow Inciden...
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Hi, Please help me out i want to trigger default email notification whenever the issues is assigned to Service Desk/assigned to SPINS team/assigned to Supreme team. Please help me out how to config...
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I have just updated a workflow for a project and suddenly all the requests status is open. Please how do I restore it?
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Hi community, I am using Scriptrunner Cloud to attempt to retrieve the members of a Jira group (group1), and write those users to a multi user picker custom field. I have a call to retrieve ...
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Without a Marketplace app is there a standard way to print a QR code which when scanned opens up the Service Management ticket?
Atlassian Community Events
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