Community resources
Community resources
Community resources
Jira Service Management
-
We assign our external clients to a Customer account. A few customers have tried the "share with no one" option and been surprised to see all of their Jira users notified. I see some discussions here...
-
Hello, In Short: We are creating a new ticket in an (End) Status with Post-Functions but the new ticket has no Request Type so the new ticket is not visible for the customers in the portal. Althoug ...
-
Hello everyone, We want 'time to first response' displayed in minutes. For example, SLA is 8 hours and first response was given in 14 minutes then the time to first response should be displayed as...
-
Hello, I am just now testing REST API (9.3.3) with Postman. I already can make some steps, it is however difficult to set the correct parameter form in Postman ... If I guery the ticke...
-
Hi, I need to assign tickets of a certain project to a specific group, for this I use the "assigned Group" field with different contexts, indicating for the project PROJECT1 to use certain options li...
-
An issue with a Resolved status should automatically switch to Closed status after 3 days and an automatic comment should be added.
-
I’ve created a user that is meant to be an organization admin, and have access to the entire space. My personal account was removed from the org-admin group. Next, I’ve assigned the correct users to...
-
When a "Project & Software Development Request" type request is created, the "Company Name" field will be automatically set in the background, "X" if the person who opened the request is Test Use...
-
Hi all New OpsGenie user here - still get up to speed with everything. Ive tried searching but its not helped me in my quest so far. Is it possible to configure some sort of alert message de...
1,927 views 3 1 Deleted user July 28, 2023- Question
- opsgenie
-
If we scan our network with the asset discovery, all of our IGEL OS based thin clients are not getting audited. The command "col" is unknown to the device. Is the command mandatory? Is there any dat...
-
We want to utilise JSM's Data Connections for use in forms, however many of the API endpoints we want to hit have features that Data Connections cannot manage: Pagination Services within private V...
-
Just starting to test service management. Sending an email to the related project email address creates a ticket and sent out a confirmation via email, that the ticket is created. I also turned on al...
-
Hi, Good day! maybe you can help me with the Escalation button. I want to make the Escalation button will appear on the portal after 6 days or after there is no update on the ticket, Is this possible...
-
Hello, i've developed a custom mail handler as plugin for Jira Server following this article: https://developer.atlassian.com/server/jira/platform/creating-a-custom-mail-handler-for-jira/ I'm wonde...
-
I am unable to make few fields mandatory in my JIRA. Happy if i hear some help. FYI, I am admin for the JIRA
-
Hi Atlassian, I need to highlight some cybersecurity vulnerabilities with your products particularly Jira. I think some tightening and measures and Cybersecurity reporting points should be in place t...
-
Hi, We have JSM v4.20.15 datacenter. We preset approvers in multi user picker field on the request type page. If the user goes inactive the request can't be raised. It gives error value in hidden f...
-
What is the retention time for alerts in Opsgenie and can it be configured?
-
I don't receive notification emails for issues I'm watching at https://alexsolutions.atlassian.net/ I have checked my settings configuration in the Cloud Jira. I have checked my spam folder as ...
-
I have a number of lists with cards related to different projects. Each list is a month of the year. I have set up a custom field with event date. I want to set up an automation where each day, every...
-
The Opsgenie debug logs can be extremely useful when Opsgenie isn't working the way you expect. The debug logs can tell/show you: Why an alert wasn't created Why an alert wasn't closed or ack...
- Article
- opsgenie
-
This article will provide a simple guide for how to format the Opsgenie alert content when it is passed to the Microsoft Teams integration side. This article will cover three formatting examples: ...
- Article
- integration
- ms-teams
- opsgenie
-
I'm wanting to create a report in the same format as the default Satisfaction report with the comments, star rating and which agent resolved the ticket but we seem to only have the option create a cu...
-
I am creating an Application Registration in Azure to link Jira to our Azure tenant for a number of things, including SSO. When setting up OpenID with OAuth2.0 it has two token types I can u...
-
Hi All, Would like to know which specific permission(except for Administrator) on Jira have the ff. access below: Change ticket Status: Cancel Start Implementation Transition to Closed Awai...
Related collections
Atlassian Community Events
| Subject | Author | Posted |
|---|---|---|
| 33m ago | ||
| February 17, 2025 1:01 AM PST | ||
| February 11, 2025 3:50 PM PST | ||
| February 10, 2025 9:06 AM PST | ||
| February 10, 2025 5:31 AM PST |