Is it possible to add a business project to the Services Portal?

[Chris Raines]

My Learning and Development team likes the layout of a business project but also want user to add tickets as done with a service project.  Is that possible?

[Matthias Gaiser _K15t_ · Accepted solution]

Hi @Chris Raines

welcome to the Community 🎉.

In addition to the solutions which were suggested above, I also thought about the forms in Jira Work Management. Have you tried them out? If your users are only looking for a better form to create issues that might be sufficient?

Here's how it looks in the editing experience:

And here's how users would see it:

If you still like to choose the way Esteban suggested of creating a separate JSM project, I'd also encourage you to get an issue sync app like Kasia said. I'm part of the team behind Backbone Issue Sync. We concentrate on making collaboration simple.

Hope that helps in your decisions.

Cheers,
Matthias.

[Joseph Chung Yin · Accepted solution]

@Chris Raines -

Welcome to the community.  Assuming that your org is using both JSM and Jira Software Application to manage your project.  A possible route is for customer(users) create his/her issues in a JSM project via the portal.  Then on the backend using custom workflow or automation rule to trigger or issue link against issues within a Jira Software project.

The good part of using JSM as an issue intake via the portal is that Customers/Users are free of charge where Jira Software Application requires a valid user license (paid).  In JSM - only the agents would require a paid license to work within the projects.

Hope this also helps.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Technology Applications Team

Viasat Inc.

[Katarzyna Szumilas_Deviniti_ · Accepted solution]

Hi @Chris Raines

If the workaround described by Estaban sounds like a solution for you, I encourage you to try the Issue Sync Pro app developed by my team. It lets you automatically create issues in business projects once an issue that meets certain conditions (defined by the project, issue type, or JQL condition) is created in the Service Management project.
The custom fields data, attachments, comments, and statuses can be also copied over between those two.

Cheers,
Kasia

[Esteban Diaz · Accepted solution]

@Chris Raines , 

It is not possible as the only projects exposed in the portal are JSM projects.

But maybe you can create expose some request type in the portal to use it as an intake form ... and then with some automations you can replicate this initial ticket into a brand new one in the business project ...

With some additional effort/ automations you can you can sync both tickets (statuses, fields updates, comments) 

Does it make sense? 

Let me know it worked for you 😁

Cheers, 

Esteban Diaz

[Chris Raines]

Thank you Esteban,

I was thinking that would be the process but wanted to make sure before I told everyone. 

Thanks again,

Chris Raines