Due Date Field - Requires 3 Business Days

[Jennifer Hoffman]

I'm trying to create a custom Due Date field that will prevent teams from choosing anything less than than 3 business days for their ticket. So if they start case on Friday then the following Tuesday would be the earliest they can request it to be done.

Has anyone in the community set up a custom field like this before? If so, how did you do it?

[Esteban Diaz]

Hi @Jennifer Hoffman , 

Yo can do it using an automation that sest the Due date custom field using some smart values like this:

{{now.plusDays(3).toBusinessDay()}}

 ( Business days are considered Monday through Friday, 9am to 6pm.)

Does it make sense? 

Let me know it worked for you 😁

Cheers, 

Esteban Diaz