Community resources
Community resources
Community resources
Jira Service Management
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When the ticket is being changed from SR to Incident, details are being lost. On reverting back to S
the example for details vanishing when ticket type is changed – PS 97. When the ticket is being changed from SR to Incident, details are being lost. On reverting back to SR, the details are also...
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I am trying to create a service request form, which certain fields need to be hide from customer when they are filling the request form and show it to customer after service desk took action/ edited ...
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Hello everyone, I'm Jira's newbie. I have the following problem: - I created a custom field named Security 4 levels. - I want to configure automation, the issues are not selected with the same v...
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Hello We have an instance of Jira Service Management. When a customers sends in a request by email, all in CC is correctly added as participants. When the agent make a reply inside Jira, all ...
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Hi everyone, I created a new Issue Type "Request" and would like to add this new type as a child-issue option in the Epic-issue, so that the user has one more issue type option (=Request) to choos...
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I keep receiving mails daily from this platform. I never signed up, never requested this. No drop down for my request in support subjects. I just want my email address removed from your company
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Hi, Using Service Desk DC, I would like to change the display name of "organizations" locked field to something else. Any suggestion ? Thanks, Gal
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I was asked to create a filter for any user who has not approved. which will later be visualized for tickets and users who have not done approval. Example: Field that used for Approval is "A...
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Hi there, Been looking everywhere for an answer to this. Is there a way to change the way emails import into Jira Issues? Instead of the whole email and pictures being ported into the description ...
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Hello everyone, We use e-mailed requests in our JSM. The customers send e-mail with their signature. And JSM write this signature on the description field as you are aware. How can we hide the custo...
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Hello everyone, In all our Service Management projects, there is a small error pop-up in the lower left corner of the screen whenever the incident is opened. The message appears without context or ...
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We have recently started using an object schema with multiple schema trees and object to create a business service catalogue. I was wondering if it is possible for users without a service desk licenc...
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Hi, I have this issue. Customers submit requests via email. A customer who submitted a request via email needs to log in to view their request. If such a customer logs in, they have access to the ent...
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Hey All, I have found a solution that how customer can add new customers in a project with the project permission restricted while creating an issue. The steps are as follows. Create a Lab...
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In our JSM portal we use topics to provide some end-user documentation. We'd like to add a topic for roadmap and patch-notes, and let people watch a root-page for updates or something using RSS/Atom....
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티켓에서 요청 유형의 상위 카테고리 하위 카테고리를 모두 구분할 수 있습니까?
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For getting issues from a particular project how will this work. I'm trying below URL but its throwing error https://[yoursite].atlassian.net/rest/api/3/search?jql=ORDER%20BY%20project=EEZE%20Flow&a...
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고객에게 설명란에 양식을 미리 제공하여 양식을 토대로 수정 및 입력하여 요청을 하길 원한다. 가능합니까?
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Hello. I am currently conducting an interlocking test for customers who use Stages and jira. But if I register through Feedback on Stages, I get an error The error sends a message Oops, you've fou...
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...orkflowscheme-id-put Problem: I'm setting the value as "updateDraftIfNeeded": true, but still the changes are being made on the active workflow scheme instead of first creating a draft! How can I...
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I have a table within a Jira form. It has 7 columns which is what is required for doing a single row/entry. I want some more real estate as the table is fixed width and cannot be expanded similar to ...
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I am concatenating three custom fields in my issue automation (firstname first letter, middle initial, lastname) to create an email address to include in a sub-task as part of a new user profile.&nbs...
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Trying to find all the places the JMWE is used in our Jira Service Desk. Need to find where it is being used and upgrade to the Automations for Jira. Thanks
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Is there a way to stop having email replies create new tickets? Every time a user submits an email request and we reply in the email or they reply through email it generates a new ticket for...
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...bsp; {{_parsedData.findings.substringBetween("Resources=[{","}]") }} and I got "Partition=aws, Type=AwsRdsDbCluster, Details={AwsRdsDbCluster={StorageEncrypted=true, ClusterCreateTime=2023-08-2...
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- opsgenie
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| May 29, 2025 11:41 AM PDT | ||
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