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Jira Service Management
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I am in the Customers page under the Channels & People. The users' Open requests and Closed requests have discrepancy. See the highlights in the picture below. Under ES, 1 o...
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Hello, We have a Slack workflow whereby a form is filled out which creates a Jira ticket once posted. Currently, the Reporter is automatically being listed as the project owner. It does not a...
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This is like an "Add Another" function. In this scenario, user is requesting multiple tracking links. The form for a single tracking link has many conditional fields to complete. If the user wants to...
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Hey all, I am trying to send out a custom email via automation using the email address that is attached to an Asset. For example the field is Request For - this is an Asset field that has a user ...
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I'm trying to figure out how to change their current account (jsmith@company.com) to their new name and email (jjones@company.com) without losing their historical issue submissions. ...
587 views 4 1 Deleted user July 20, 2023 -
Hi, One of my customer (louis.duret@mc2i.fr) doesn't receive email notifications from Jira Service Management. Do you have an idea why ? Thank you, Paul
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I am using power automate to create a ticket in Jira via the API and then I take the ticket key and use it to add an attachment to the ticket. This all works as expected, the issue is that the attach...
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Hello Everyone. I am trying to create an automation which, when 2 approvers approve an issue, then it automatically makes a transition to a new status based off that and adds a comment automatically...
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I am setting up my first Advanced Roadmap via Plans. I have added two projects as issue sources and then assigned those sources for the teams I am including in this view. Each of those teams works in...
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Does anyone have a JQL query I can use to find pending approvals for inactive users? I tried some combination of the two below queries but I couldn't get anything to work. assignee not in mem...
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We have a problem where a custom field is necessary to make issues show in certain queues for different teams (Responsible Team). The issues have a default value set for the field, or it may be chang...
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Hi All, We are about to Onboard a new customer onto our Managed Service. They have a worldwide presence and require 24x7 Service for all ticket priorities. Our setup at the moment is to provi...
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I am trying to make a rule that when an issue is created, if the custom field "email address" of that issue matches that field of an issue of type story in a separate project, the issues are linked. ...
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Is it possible to sync the custom field and "Raise this request on behalf of"? Custom field "Name of the user (customfield_11556)"
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Hi, we already use JSM Data center 4.20.21 and Proforma for Jira we would like the completed output from the Forms to be converted into a Confluence 7.13 pages, is this something that can be don...
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Every time we leave a comment to the reporter the ticket status changes from Waiting for Support to Waiting for Customer. I don't what the status to change.
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Hey there, I know this could be easier that I tough: I need to create an automation that when a user creates a new issue and he has an issue in status Closed/resolved: automatically l...
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I have enabled Language Support function and added Danish and Swedish while English being the primary language, so 3 languages total. I have also written translations for the CSAT question in both D...
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i am working on JSM and i create a project when user login with his/her user id,list of issue related to that user will be seen on screen,but can;t find any endpoint which get list of all issue,there...
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Hi, I have setup a JIRA Service desk platform where it creates a new ticket every time even if the subject of the Email is not changed. The scenario is - Step 1) a user (user1@gmail.com) sends a m...
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Hello team, Is there a way where we can populate the exact log message from the Kibana logs in the description of OpsGenie alerts. We had some API endpoints created by our team. We are logging all ...
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- opsgenie
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Does anyone know if there is a way of applying labels or tags to organisations in JSM? We would ideally like to tag each organisation with our customer code convention. Any help or sug...
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Hello team, Is there a way that we can send alerts to the specific user who hitted our endpoint. We had some API endpoints created by our team. We are logging all the logs like for all the CRUD ope...
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- opsgenie
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Hi, Currently I need to active/Deactivate user based on rest api. I am using User management rest api provided below, API(Active):https://api.atlassian.com/users/{acc_no}/manage/lifecycle/enable A...
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Hi, I'm not using Service Management in the intended way and would like some advice please. I have known customers who need to raise feature requests, but I don't have the budget to make them Jira ...
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