Community resources
Community resources
Community resources
Jira Service Management
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Is there a way to view all customers in an instance. as far as I can tell you can only see a list of customers either by organisation (in a project) or by project customer itself. Am I missing so...
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When I submit a ticket via the Jira service portal, it automatically presents the option to share with organization. When I try to submit via the Slack integration for Chat, this option does not appe...
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I've created a webhook targeting an endpoint provided by a Power Automate workflow using the "When a HTTP request is received"-trigger. However, performing an action assigned to the webhook does not ...
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We use JIRA for our Service Desk and I handle our organization's IT procurement. Any procurement requests require supervisor or higher approval. We can add the approver to the ticket based on the req...
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Hello, I need to understand, how can I can make a field, which is "Labels", editable under closed resolution? Thanks, Prakriti
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Hello, I am currently setting up an automation rule so that we can pull 10% of completed issues for a QA check. I referenced the following community thread to start building: https://communi...
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Hello Currently I can add the form to the master ticket but not the subtask. The purpose for this is that I am trying to add a checklist or checkbox field to subtask. The master ticket w...
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Hi there beautiful people ^^ Let me share with you a weird case we're experiencing recently on our jira service management account. I've recently changed the key for one of the Jira projects. Thi...
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Hi Support When a user creates a ticket, can the Multiplier add-on retrieve fields a (account) and b (department) and automatically add the account to the corresponding group in Azure AD? For examp...
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I have migrated Jira from server to cloud. Now i am migrating JSM to cloud. But two of my JSM projects have a duplicate project key to project in my new cloud Jira. The only optio...
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I am currently using Jira 8.5.4 and it doesn't support oauth2.0. Hence, I plan to upgrade to Jira 9.9.0. I want to know if Jira 9.9.0 support oauth2.0?
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Hi Community, We have a setup with users groups without product access defined. We add users to a group and then the group is added to ex. a confluence space or Jira project. I h...
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Hi All i have downloaded AWS Service Management Connector in jira cloud and was trying to find out the sync interval options settings for SQS in connector settings for the app and i cannot fi...
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Given: automations for duplication of the tasks according to the country end environment from the Master Request. When the ticket is created sometimes a person sometimes adds all the environments an...
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I would like to sync monday.com tickets (from a specific flow there) to Jira and continue the flow in jira. What's the best jira - monday.com integration for it?
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1. I just tried to pass the dynamic values for "Priority", "resolution time", and "response time" to notify the reporter about them using the Jira smart values when an email request is created, but I...
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Hi, we migrated from Halp to Jira. We have a dedicated slack channel where every message was creating an issue/ticket automatically. Since the migration, when users post a message to the hel...
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Hi, I am trying to create customer request from REST API. end get errorMessages : "There was an error parsing JSON. Check that your request body is valid." ...
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Hello! I am looking to create requests through JSM's REST API, however, I cannot find the correct way to set the Affected Service. When I perform a GET on an existing JSM ticket, the format ...
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I want to set up an automation rule such that it should transition to QA-testing In progress(status in the workflow) only when time tracking field is filled. Please suggest how i should set ...
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My team started to notice sometimes in May 2023 that we can no longer add an existing customer in a JIRA service management project (who is a user at our client company) to an existing Organization. ...
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Hi guys, I would like to know what can I configure to make the case updated. Currently I have one email channel configured. But whenever, a new email is received, it creates a new c...
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Hi Atlassian community! In the following two cases I can not see some information in the portal. Do you know if this could be an error? In this firs ticket, the user attached another e...
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We have an email that I am attempting to work with in this fashion: 1. Email comes in 2. Automation rule looks at the Summary for certain text. 3. If the text matches, I need a rule to do the foll...
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So, I'm trying to create a custom risk score for Change Management on JSM. I'm using ScriptRunner to create a scripted field. I'd like to adjust the numeric value of the scripted field (the r...
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