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Make Filter that contain List Approvers who has not approve the ticket

KathonMII
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August 23, 2023

I was asked to create a filter for any user who has not approved. which will later be visualized for tickets and users who have not done approval. Example: 

Field that used for Approval is "Approval Group A"

Inside Approval Group A, there are:
-User A
-User B

Case 1:

User A is Approved the ticket, but User B Not yet Approve the ticket.

 

Problem:

I want to know from Dashboard & Filter on that approval status who is not approve the ticket yet and who was already approve the ticket

 

note: 1 Approval step requires 1 group consisting of several approvers

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