the example for details vanishing when ticket type is changed – PS 97. When the ticket is being changed from SR to Incident, details are being lost. On reverting back to SR, the details are also coming up again. Please check
Hi @Namrata S Dyaganatti ,
I assume the field configuration for SR's and Incidents are different. They are using different fields, and are therefore not displayed.
Or the fields are not included on the sceens.
Best regards,
Kris
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