Community resources
Community resources
Community resources
Jira Service Management
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Hi Team, I have a reporter name (Anna Spell) that has been saved under the wrong email address in my ticket queue. It is a regular customer but my team think they are emailing her when they ar...
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Hi, Is it possible to retrieve the history of an issue's due date in order that the number of changes, and values can be exported for use in external reporting? For example, if there are three issu...
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Hi community, We are trying to distribute JSM work amoungst our on-call team roster. It is a staggered roster with overlap throughout the day and not everyone is working each day. Jira ...
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Hey Guys does anyone know why when I click on 'View Request' in my email thread I get an error message?
- Question
- cloud
- jira-service-management-cloud
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How can you edit a form in customer portal, when it was already submitted and the status already tra
I tested and made a workflow, and added an automation, when the form is submitted it automatically transition in the next status, however I want the form in customer helpdesk be editable in different...
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We're beginning to notice two types of customers (coworkers) forming in our help desk when it comes to how they prefer to communicate about their tickets: (1) email and (2) Microsoft Teams. Is there ...
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I am needing to grab the last name from a string and have it update the Jira field. I have this working for the first name but not sure what the regex should be for the last name rule. Here is the ...
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...eferenceTypeId and referenceObjectTypeId as integers instead of strings (even though the GET response returns strings) but still get the same error. { 'editable': True, 'hidden': False, 'i...
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Hello, I am using the Server version and am only finding solutions to this issue for Cloud. My user is asking to configure the Issue Detail View to include particular fields. I have gone int...
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I have a Software object and I would like to email all Software POC's (a custom user attribute). I was thinking about exporting the software information into a spreadsheet and doing a mail merge type...
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I'm working to integrate a Service Management team (SL1 - using Jira Service Management Premium) with a Software development team (SL3 - using Jira Software Standard). At the moment, I'm enabl...
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Hi, I'm looking for a way to use the organization of the user creating a request in a Jira service desk form, to be able to show or hide fields. I.e. if a user is part of OrgA I want to sho...
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Hi Jira users, I am tasked with setting up Jira assets to reflect our setup with servers, applications running on those servers, services connected, Databases etc etc. I am testing it out on ...
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I would like to search for objects using "lookup object" in Jira Automation and branch the flow according to the object type of the objects extracted by the search. I do not know how to specify the ...
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Emails from my outlook account that I send that are unrelated to service through the Jira platform are generating email responses to people not using the platform. I'm guessing this is a configuratio...
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Hello, I am trying to find a way to bulk export Jira Forms using automation. Currently, you can download all of the responses to an Excel, which is fine, but when a Form is submitted, it creates a P...
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Hello Atlassian Community! We are using OpsGenie to manage our on call schedules and we have a use case where we have 5 shifts per week (Sunday to Thursday) and 5 team members in the rotation. The ...
838 views 2 0 Deleted user June 8, 2023 -
Hi, Is it possible to run a script or similar to correct data on tickets? Eg SLA data, if incorrect, can it then be modified via a tolo or script etc? thank you
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Hi all, Is there an automation logic I can use that will update card color based on value of custom field? Custom field condition seems to be the blocker for automation here. Thanks, ...
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Hi, I was wondering how one would go about automating tasks on ticket creation based on the reporter's company name? Company name is not accessible via smart values or API (https://your-domain.atlas...
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On the requests page, there is no button for the portal users to go back to creating a new request: Is there a way in which to custom-add a 'Open a new request' button somewhere on this page, to tak...
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We would like to reduce the text that displays for Article previews, is that possible? Ideally we would like just the first line of text to display as the preview. Thanks.
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One of of our screens is a field called Labels: This seems to be a standard field, as I do not find it under Custom Fields. How can I modify the values of this field?
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Hello, I have an object type in Asset with an attribute of type URL set to multiple cardinality. How can I insert multiple URL values in this attribute? Thank You
Atlassian Community Events
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