Community resources
Community resources
Community resources
Jira Service Management
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We are using Jira Cloud and all our users get the following error when trying to upload an attachment. It doesn't seem to be a missing permission issue because this started happening today. What coul...
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Has anyone implemented a Change Management using Jira?
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Hi, Team i'm doing a addon with an external app which is a general react application, and using atlassian-connect.json to mapping the page, but i don't find how to do custom field with ...
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We just had an incoming submission from someone@adly.com for example but the Organization / Path Social (see below) didn't get applied accordingly - how come?
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Hi , I need to add three EPIC to my KANBAN board . The EPIC will represent three phases: development, testing and deployment . I need to assign each stage to a team and not a single team member...
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we are using Assist in Slack to create tickets off of messages to our support channels automatically. this works great, with one exception. every message in the Slack threads is mirror...
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I need people to help me get votes so Atlassian can fix a issue they have Currently if you use fixed version had lets say it has a version of 5.10, when you enter that in fixed version fie...
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Hello, I need to copy the existing workflow and rename it. How can I do that using the Jira API? Thanks so much.
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I'm trying to understand what all the options for alert filtering mean. The reason is, I'm setting up alerts based on pipelines, for which there are no pre-made alert filters so I have to use some ot...
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Is their any way fields should be specific to “some values in jira service management portal Reuirement example : we have one field in our request type. example " what is your request " ...
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I just migrated my Halp instance to JSM and use it to connect Slack to Zendesk. Now when we use Assist in Slack to create a ticket, that ticket never makes it to Zendesk. Does this functionality exis...
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I've created a automation rule which updates the service request type after the issue has been moved from service request to incident. After the issue has been updated, the issue data is refetched. ...
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Всем привет! Столкнулась с трудностью, ответ на который не смогла найти на просторах интернета. В задаче JSM в поле "Ответить клиенту" доступно "Шаблоны ответов", куда можно поместить быстрые ответ...
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I have a formatted with images and colors in tables and when I save it as a PDF it loses all the formatting. Is there any way of keeping this? Original Download as PDF
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Hello All, Goal: I would like to make my custom field of Reason be shown and required when using the Move feature, to move a Jira issue to a new Jira Service Management project. Team...
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Basic question on a custom form and workflows. If we had a team of support staff with service management accounts/licenses. A custom form can be created. To take outside user issues. Th...
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Hi, So we have a user who should only be a portal user and thus a non billable account. When the user tries to access and sign up to the service portal, they promoted to "continue with Microso...
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I'd like to be able to change the CSS styles for my public facing Jira Service Management form. I'm primarily looking for a way to adjust the padding or overall width of the form so that it is more u...
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Anyone else having issues with the technical support contact us page? We haven't been able to submit a technical support ticket for the past 3 days. Atlassian Support
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Hello - Two of my colleagues cannot see the dropdown menu in the upper right corner of the Queue view where one can edit their assignment queue. As far as I know, their access privileges are the sam...
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Hello, I have a field where the submitter, can choose what impact the problem has on his work. Someone else configured the submission form, and I don't know where to find this option where ...
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Olá pessoal, Gostaria de fazer com que meus clientes colaborassem entre si, porém, no painel do cliente eles não conseguem visualizar TODAS as perguntas de outros clientes. O que devo fazer?
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Hi, About a month ago we started supporting our project within Jira Cloud Service Management. At the moment everything is going well, despite some hiccups due to our customers' lack of knowledge of...
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Hi folks, Within assets we have servers lumped into groups. We would like to be able to put a group name into a field and have it fill with all the servers in that group. I current have t...
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When the ticket is being changed from SR to Incident, details are being lost. On reverting back to S
the example for details vanishing when ticket type is changed – PS 97. When the ticket is being changed from SR to Incident, details are being lost. On reverting back to SR, the details are also...
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Atlassian Community Events
| User | Count |
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| 30 | |
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| 4 |
| Subject | Author | Posted |
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| 30m ago | ||
| yesterday | ||
| yesterday | ||
| May 29, 2025 11:41 AM PDT | ||
| February 24, 2025 1:07 PM PST |