Community resources
Community resources
Jira Service Management
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Hello! I am writing to ask a question. If a customer opens a support ticket, I answer and then assign the ticket to a colleague, can I somehow receive email notifications if the customer writes in ...
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How to import and sync Users/Devices from Azure Active Directory to JIRA Assets Management.
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I have a form that is using Checkbox (multiple selection) to ask if the end user needs supplies (7 Possible answers). The question is created and linked via custom fields. Now I am trying...
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Hi, we have a form where users input some info and one of the info is the begin/end date and one weird thing we've been experiencing is that the input dates are 31.12.2023 and in the form it's also ...
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Hello there, I am seeking to determine whether it is feasible to utilize CMDB (assets) in the jira cloud to facilitate the escalation of approvals in the organizational hierarchy. I have created a C...
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Hi, We want to restrict SLA counting against certain issue types, I believe I corrected this by setting the JQL to point to specific issuetype and matching priority. What I have found is that the 7...
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When we try to use the include page macro to include the contents of a kb article directly on our customer service portal's knowledge base, we see numerous occurrences of the HTML...
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I'm trying to set a custom field via Jira API by using an automation tool. In particular, I have a custom field (customfield_10490) with three values (IDs: 12379, 12380, 12381). When particular cond...
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How can it be restricted for a user or RotaAdmin of one team to change the routing alerts for another team. So if I am the RotaAdmin of Team A and then there is another Team B so how to restrict mys...
- Question
- opsgenie
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Hi we have used Advanced Roadmaps to create two hierarchy levels above Epics. We can use the Parent Link to show the 'level 2'/ Theme info on each ticket, but we would like to also include the ...
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Hi, I am using the Stakeholder system field in Incidents. JSM is tied to Assets. In assets we have objects for each client' (company) and an attribute 'Stakeholders' which is a multi-user attr...
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While working on Incidents and writing postmortems, teams are adding/creating issues in Jira with the "has action item" link type under the "Jira Software issues". What I would like to do is f...
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Am I able to activate new feature to an existing project?
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By making use of the Scriptrunner plugin. In the Software Problem request type, "Which application are you having a problem with?" If the value selected in the field is “Web Browser Applications”, At...
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Hello everyone! In our setup, we have JIRA Service Desk linked with DevOps through a connector called TFS4JIRA Azure DevOps integration but we are looking for alternatives. Do you know any...
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Hello, Is it possible to select multiple attached images again to provide as comment to the customer in Jira Service Management project. Support I have created on support ticket and in that I attac...
- Question
- cloud
- jira-cloud
- jira-service-desk
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I received an email to download jira does that mean I'm hired on Atlassian?
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how to set JQL filter to check it is over 5 days from last update date. I checked in our project and found there was parameter such as last updated. Since there is no parameter like the date of toda...
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Hi everyone, We have reject reason field in one process in JSM. And when service desk team move the status Rejected, they are filling that field. But the customer cannot see that field and does...
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Hi, we have an Assets objectType with an attribute of type Project called "Projekt". When trying to limit the results in a customField we want to use Filter issue scope (AQL): Proje...
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We are using Jira Service Management. When we resolve a ticket, sometimes we forgot to fill in some field like label, risk. So to confirm all the required fields are filled before resolving tickets,...
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Hi everyone, In my project, I want whenever a ticket is created, the system will automatically send email to notify group A (including user X,Y,X...) I tried to add the {{issue.key}} in the ema...
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Hi Guys I would like to understand if Opsgeneie can assist with the below requirements or if there are any Plug-Ins you know off. Requirements: Hardware - Collect hardware information (temperature...
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Product:Jira Service Management(cloud) We created a customer by using their company name and in a company, there are some branches or users. And sometimes reporter is our service manager not th...
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A consultant from Atlassian told me that as we are an authorised non-profit foundation, we have a 75% discount on your products. We would like to take advantage of this discount for Trello and Jira S...
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| September 9, 2025 11:40 AM PDT | ||
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