Community resources
Community resources
Community resources
Jira Service Management
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While working on Incidents and writing postmortems, teams are adding/creating issues in Jira with the "has action item" link type under the "Jira Software issues". What I would like to do is f...
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Am I able to activate new feature to an existing project?
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By making use of the Scriptrunner plugin. In the Software Problem request type, "Which application are you having a problem with?" If the value selected in the field is “Web Browser Applications”, At...
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Hello everyone! In our setup, we have JIRA Service Desk linked with DevOps through a connector called TFS4JIRA Azure DevOps integration but we are looking for alternatives. Do you know any...
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Hello, Is it possible to select multiple attached images again to provide as comment to the customer in Jira Service Management project. Support I have created on support ticket and in that I attac...
- Question
- cloud
- jira-cloud
- jira-service-desk
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I received an email to download jira does that mean I'm hired on Atlassian?
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how to set JQL filter to check it is over 5 days from last update date. I checked in our project and found there was parameter such as last updated. Since there is no parameter like the date of toda...
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Hi everyone, We have reject reason field in one process in JSM. And when service desk team move the status Rejected, they are filling that field. But the customer cannot see that field and does...
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Hi, we have an Assets objectType with an attribute of type Project called "Projekt". When trying to limit the results in a customField we want to use Filter issue scope (AQL): Proje...
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We are using Jira Service Management. When we resolve a ticket, sometimes we forgot to fill in some field like label, risk. So to confirm all the required fields are filled before resolving tickets,...
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Hi everyone, In my project, I want whenever a ticket is created, the system will automatically send email to notify group A (including user X,Y,X...) I tried to add the {{issue.key}} in the ema...
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Hi Guys I would like to understand if Opsgeneie can assist with the below requirements or if there are any Plug-Ins you know off. Requirements: Hardware - Collect hardware information (temperature...
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Product:Jira Service Management(cloud) We created a customer by using their company name and in a company, there are some branches or users. And sometimes reporter is our service manager not th...
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A consultant from Atlassian told me that as we are an authorised non-profit foundation, we have a 75% discount on your products. We would like to take advantage of this discount for Trello and Jira S...
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Hi guys, I have created some integration between JSM and JS, so I created an automation that create a card when there is a ticket transition status from Waiting for Support/Customer to In Progress. ...
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How can I integrate the CSAT survey with a Slack app so that the link to the survey is sent as a personal message?
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I am getting some Russian spam projects in Jira, please remove this as I don't see any options at my end. https://ucex01yv.atlassian.net/jira/servicedesk/projects/Y3/queues/...
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I have a work management project in which I have two groups group A and group B, what I want to configure is, group A people should only be able to view the issues related to ticket type group A and ...
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When I create an incident which is open, I do not have option button "Create Slack Channel on the right side of the page inside the Incident page. How to solve that problem now? Thank You forwa...
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Where/how to I find OpsGenie SEN (Service Entitlement Number) ?
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I have more than 100 application connected in a single host as inbound references. So I want to remove some application, which are connected to current hosts. How to remove or bulk delete applicatio...
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Hello, we have one of our mailboxes configured to automatically forward a mail to the E-Mail adress that we use to create requests in our Jira Service Management Project. But we have the problem, t...
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Misconfigured integration actions are the most common reason for Opsgenie not behaving the way you are expecting, particularly with alerts not being closed, acknowledged, or created. However, befor...
- Article
- opsgenie
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Hi All Apart from capacity expansion, is there any other way to optimize the storage of the main directory for data processing? The main Attachments in the main directory occupy a lot. Is there any ...
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I was invited to an organization / project that I have no affiliation with. Unfortunately, I made the mistake of accepting because I was expecting an invite from a client. I can not find any w...
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