Community resources
Community resources
Jira Service Management
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I just migrated my Halp instance to JSM and use it to connect Slack to Zendesk. Now when we use Assist in Slack to create a ticket, that ticket never makes it to Zendesk. Does this functionality exis...
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I've created a automation rule which updates the service request type after the issue has been moved from service request to incident. After the issue has been updated, the issue data is refetched. ...
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Всем привет! Столкнулась с трудностью, ответ на который не смогла найти на просторах интернета. В задаче JSM в поле "Ответить клиенту" доступно "Шаблоны ответов", куда можно поместить быстрые ответ...
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I have a formatted with images and colors in tables and when I save it as a PDF it loses all the formatting. Is there any way of keeping this? Original Download as PDF
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Hello All, Goal: I would like to make my custom field of Reason be shown and required when using the Move feature, to move a Jira issue to a new Jira Service Management project. Team...
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Basic question on a custom form and workflows. If we had a team of support staff with service management accounts/licenses. A custom form can be created. To take outside user issues. Th...
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Hi, So we have a user who should only be a portal user and thus a non billable account. When the user tries to access and sign up to the service portal, they promoted to "continue with Microso...
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I'd like to be able to change the CSS styles for my public facing Jira Service Management form. I'm primarily looking for a way to adjust the padding or overall width of the form so that it is more u...
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Anyone else having issues with the technical support contact us page? We haven't been able to submit a technical support ticket for the past 3 days. Atlassian Support
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Hello - Two of my colleagues cannot see the dropdown menu in the upper right corner of the Queue view where one can edit their assignment queue. As far as I know, their access privileges are the sam...
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Hello, I have a field where the submitter, can choose what impact the problem has on his work. Someone else configured the submission form, and I don't know where to find this option where ...
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Olá pessoal, Gostaria de fazer com que meus clientes colaborassem entre si, porém, no painel do cliente eles não conseguem visualizar TODAS as perguntas de outros clientes. O que devo fazer?
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Hi, About a month ago we started supporting our project within Jira Cloud Service Management. At the moment everything is going well, despite some hiccups due to our customers' lack of knowledge of...
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Hi folks, Within assets we have servers lumped into groups. We would like to be able to put a group name into a field and have it fill with all the servers in that group. I current have t...
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When the ticket is being changed from SR to Incident, details are being lost. On reverting back to S
the example for details vanishing when ticket type is changed – PS 97. When the ticket is being changed from SR to Incident, details are being lost. On reverting back to SR, the details are also...
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I am trying to create a service request form, which certain fields need to be hide from customer when they are filling the request form and show it to customer after service desk took action/ edited ...
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Hello everyone, I'm Jira's newbie. I have the following problem: - I created a custom field named Security 4 levels. - I want to configure automation, the issues are not selected with the same v...
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Hello We have an instance of Jira Service Management. When a customers sends in a request by email, all in CC is correctly added as participants. When the agent make a reply inside Jira, all ...
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Hi everyone, I created a new Issue Type "Request" and would like to add this new type as a child-issue option in the Epic-issue, so that the user has one more issue type option (=Request) to choos...
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I keep receiving mails daily from this platform. I never signed up, never requested this. No drop down for my request in support subjects. I just want my email address removed from your company
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Hi, Using Service Desk DC, I would like to change the display name of "organizations" locked field to something else. Any suggestion ? Thanks, Gal
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I was asked to create a filter for any user who has not approved. which will later be visualized for tickets and users who have not done approval. Example: Field that used for Approval is "A...
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Hi there, Been looking everywhere for an answer to this. Is there a way to change the way emails import into Jira Issues? Instead of the whole email and pictures being ported into the description ...
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Hello everyone, We use e-mailed requests in our JSM. The customers send e-mail with their signature. And JSM write this signature on the description field as you are aware. How can we hide the custo...
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Hello everyone, In all our Service Management projects, there is a small error pop-up in the lower left corner of the screen whenever the incident is opened. The message appears without context or ...
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Atlassian Community Events
| User | Count |
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| 26 | |
| 11 | |
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| 5 |
| Subject | Author | Posted |
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| 41m ago | ||
| Thursday | ||
| August 28, 2025 10:24 PM PDT | ||
| August 26, 2025 3:48 PM PDT | ||
| August 19, 2025 5:31 AM PDT |