Community resources
Community resources
Community resources
Jira Service Management
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Very new to Jira but need to get a bug tracking system up and running quick I created a form that has all the info we need (currently using Asana) and looking to move it to Jira. But when I...
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is there a way to make it that users have to fill out the CSAT? we have many tickets but not getting responses back from customers on how their experience went and trying to see if there is a way to ...
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Hi! I need to create a notification email for the partners so it will change depending on the fields set in the connection request. I know how to set : If field says this - then hav...
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Hello to everyone. Help needed. I have JETI (Email This Issue plugin) install with JSM and i want to setup user notifications of comments such a way: 1. "When a User posts a comment to issue send ...
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Good afternoon: We want to create a help center for one section or area and another for another. Is it possible to have two help centers in the same instance? Thank you very much in advance, best ...
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Hi Guys, Quick question: I have created an Aseets Object Schema that contains two Object Types categories - each having some options. Now i have created tow custom fields where i have pointed each ...
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i am working on JSM ,where i have two groups users(as user agent) and customers(customer can visit help center and submit help request),iam creating app ,'test_app',and set all scopes and permissions...
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Dears, I created automation rule to create two subtask to change and another rule to transit the change once the subtasks is closed. now I want to change this to create third subtask once the other...
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I hope this message finds you well. I wanted to propose a new feature that could greatly improve the usability and management of assets within our development environment, particularly when dealing w...
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Anyone can help me, why in the Resolved Tickets the time to resolution can't showing the exactly time rather than showing 0?
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Hello, Is there a way to insert the “Period repetition time” in now.plusMonths(3) , something like now.plusMonths(customfieldXXXXX) ? Where c ustomfieldXXXXX is a number field (li...
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We are going live soon with our new Service Desk portal and want to make sure our customers have a smooth experience logging in and raising tickets. We have set up an Azure AD group which customers w...
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challenges with opsgenie Integration:Webhook alerts not initiating incident on Atlassian status page
We've successfully established a webhook integration between our vendor, Poly's, status page and Opsgenie. This integration enables us to receive alerts from Poly's status page directly into ...
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Hi Jira community, Hope you can help me. I have looked around and I don't see my problem listed anywhere. Sometimes, our SLA does not register the 'first responses'/comment IT su...
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Hi, is it possible to duplicate or mass update SLA ? I setup a SLA in one projet and I want this SLA to be sthe default SLA for all projects. thanks for you support
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Hello, Grateful to help me how to add the validator on a post function which will accept email address which contain @google.com Thanks, Swarna
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Hi Atalassian Expert, I have an issue, I can't find time to resolution in my tickets list for the tickets that already resolve. But U can see the time to first responses. Anyone can help me to show ...
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Currently we have the Canned Responses Pro Templates for Jira from Appfire installed. I would like to switch to native canned responses to stop the subscription but am having difficulty working out w...
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Hi Team, Can we integrate Jira cloud (JSM) with Microsoft BING. If yes, could you please help us with the process and support documentation. Much appreciate your support. Tha...
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Hello togehter, We are using customer from Assets management - and also a customfield "customer" on all create issue screens. I want to copy the customer name from the customfield to the system fiel...
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I want to use the Assets confluence plug-in to allow any employee with confluence access to view data rendered by the plug-.in, but not to edit the plug-in on a page. Only JIRA users with Service man...
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Earlier this year we released Rich Customer Context, the first of our new customer service management features for Jira Service Management. Customers and organizations now have their own profile page...
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Hello People, I am a relative newcomer to Jira Service Management and I have set up a Customer Help Desk in JSM which is now live and working well. I would really appreciate some Automation guidanc...
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I've recently been added to a space on Confluence and I've been receiving email notifications for every change that's being made to every page within that space. Is there a way for me to turn off the...
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hello jira community!!! I have several Jira instance projects and I would like to create a default email (Suporte@suport.com) to serve these customers. Example: When the "project A" customer ope...
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Atlassian Community Events
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| July 24, 2025 12:26 PM PDT | ||
| July 24, 2025 3:21 AM PDT |