Question about Portal - Showing Email Adresses

[joachim.funsch]

Hello All,

If a user wants to enter an email address for a request type in our portal, email addresses of people who have previously used the portal are displayed. Or there is a drop-down menu that he can click on, then he sees the total email addresses that have previously made requests.

Where can I change the setting so that no list of email addresses is displayed here?
Many thanks for your help and answers.
Greetings
Joachim

[Rudy Holtkamp · Accepted solution]

Hi @joachim.funsch ,

This only applies to JSM agents, they will see the 'Raise this request on behalf of' / 'Anfrage einstellen in Auftrag von'.

A customer does not see this field at all. To see it yourself, open the portal in an anonymous/private browser session.

[joachim.funsch]

Hello Rudi, thank you for the answer. This helps. We have only tested with users which are JSM Agents.

Greetings from Germany