Use automation to set value from Organizations' custom field

[flim]

I added a custom field "Client Type" in Organizations, I want to set that value to a custom field by Automation when the user set/edit the Organizations field.

I am trying but not sure how to set it up properly.

[Rudy Holtkamp]

Hey @flim ,

There are some REST API's available: https://developer.atlassian.com/cloud/customer-service-management/rest/v1/api-group-organization/#api-api-v1-organization-organizationid-get

With this you can get info about the organization, but it will be hard to get it in a smart value.

Some articles about the release of this feature:

• https://community.atlassian.com/t5/Jira-Service-Management-articles/Introducing-rich-customer-context-in-Jira-Service-Management/ba-p/2362211
• https://community.atlassian.com/t5/Jira-Service-Management-articles/What-s-new-in-Jira-Service-Management-for-Customer-Service/ba-p/2443436
• https://community.atlassian.com/t5/Jira-Service-Management-articles/Announcing-new-Customer-Service-capabilities-across-all-Jira/ba-p/2533520

[flim]

How do I find the organizationId?

And how do I add a column of a organization custom field in Filters? I want to export all issues with a organization custom field.

[flim]

I read this KB How to find any custom field's IDs but cannot find the organizationId, please advise. Thanks

Edit:

I found the organization id when I mouse over the name in organization list.

However, I got 404 error when I go to /rest/api/v1/organization/9/

When I check the issue page with /rest/api/latest/issue/<issue>, the organization link is

/rest/servicedeskapi/organization/9

When I check /rest/servicedeskapi/organization/9, I still not able to access the organization custom fields

Am I did something not correctly?

[flim]

I found a different rest API to get organization: https://developer.atlassian.com/cloud/jira/service-desk/rest/api-group-organization/#api-group-organization 

I can see the list of organization by /rest/servicedeskapi/organization

I guess the Get properties keys  will show a list of custom keys, but I got an empty list.

[Ste Wright]

Hi @flim 

As far as I know, given this is quite a new feature, this isn't possible at this point.

You can use these attributes in Automation, but only via JQL using the available functions

Ste