JSM configure email notification when a ticket is created to custom shared email

[Leyselhoyther Ilo]

Hi, 

I've set up the JSM in our company and I wanted to change the default email to custom email address we have for support. 

It is asking for Admin approval and we can't see where the approval is going. I am the Jira Admin too so can you please guide on what to do here? 

[Ste Wright]

Hi @Leyselhoyther Ilo 

Are you following these instructions?

It might not be asking for a Jira Admin's permissions - I think it might be asking for your Microsoft Admin's permission

See more on on consent for Microsoft here: https://learn.microsoft.com/en-us/entra/identity-platform/application-consent-experience

Ste