Community resources
Community resources
Community resources
Jira Service Management
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Hey community, Simple question for which I was not able to dig any info. We want to use a virtual agent for our requests, but the question is am I as an "operator" able to step in the conversat...
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Hi, I am trying to get the schedule of a team for specific dates lets suppose 27 of the last month to 27 of the current month so I apparently use the month parameter and I add the date for some reaso...
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Hi there, I am making an Assets custom field that is going to just list objects filtered by a custom field on a form. I have this line in the Filter issue scope (AQL) "Owner" = ${customfield_10143...
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Was looking for a solution here- We have number of cloud based applications (e.g. SAP), we would like to keep on top of regular - C & A expiry - Contracts - License - SOW (life cycle) - AWS...
- Question
- itsm
- jira-cloud
- jira-service-management
- new-to-jira
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Hi I have a customer asking about RPO and RTO characteristics of OG portion of JSM. please advise where i can find this. thanks peter
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Hi all, Approvers within a workflow are not able to see their tickets. Everything was working as designed but suddenly they can no longer see tickets waiting for their approval. Name...
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Hello all, Our organization is currently attempting to set up SSO OIDC on our JSM Data Server instance. However, we are unable to successfully log on to the Atlassian side of the server when g...
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I am trying to update an approval group by automation to edit the issue and update the value with a value in an asset but when i run the automation its pulling the approval groups for all objects in ...
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Hi there. I am a developer on a team that builds and maintains a web app portal for a service based company. Our users authenticate into our portal via okta. We are looking to integrate Jira Service ...
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I'm still testing this, but can't find documentation on this, and have a hunch... I have users I've added directly in OpsGenie, and I've never granted them a Product Role in Atlassian Admin (of User...
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I prepare my migration for the cloud. But i don't because my version of jira core is old (9.8.1). I would like updating this, i've got an error when i start the install program 'atlassian-jira-core...
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- server
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Hi, we're using an automation rule to keep track on how often a due date was changed. Therefore we have a number field which is increasing by 1 everytime the due date will be changed. Generally thi...
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Hi, I want to know if there is any way for customers to add comments/attachments under a ticket via email for a Jira Service Management project. (without going to the portal) Kindly he...
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Hi all, We have a user that only has a first name in Jira, Ive tried to change it but cant, he has tried to change it but cant. How do I get it changed so that his surname is there too? Our ...
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Is there anyway of adding a proforma form / custom fields into an approval email? or adding the details of the form into an approval email?
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I am trying to figure out how and if we can have all our JIRA Service Desk related information be stored in the US. From what I can find the data is currently in either the US or EU, but this is deci...
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I wanted to check if there is a guide that shows how to navigate the incident life cycle in Jira from start to finish.
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Hi All, I have set an automation to send a notification email which will update people and will include Execution Start and End dates which are set in the task. I have fields called: ...
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We just succefully upgraded to version 9.10.0 and after the upgrade we are having issue with jira server sending emails to users on ticket updates. All of messages just end up in the error queu...
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I want to create a parent organization which has childeren (sub) organizations. For example: We have a major X company which has branches A, B, C company. When an issue is created by A, B, C...
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So I have created multiple approval flow where I have master task. Depending of selection of one field in that task, automation will create 2 or 3 subtask, depending on selection. As subtasks requi...
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Hi Atlassian have recently implemented a change whereby users need to be manually added to "Jira Service Management - Customers" to be able to access the forms in our portal. The previous pro...
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Hi, This is the first time experiencing this for a field. I have a custom field called "Issue Category" which I am trying to add tot he Request Type and every time I add the field and make it manda...
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Estoy creando una nueva regla de automatización. He puesto la condición de que sea una nueva, abierta por usuarios mediante ticket y obteniendo el reporter. Una vez tengo ese reporte, he creado un...
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hello Guys, we need to create SLA's dashboard on Incidents, please guide me how we can able to create without third-party app
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