Community resources
Community resources
Community resources
Jira Service Management
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Is it possible to convert an email request on script, HTML or JSON with automation? For example, we get emails from Windows Defender which comes with a lot of images and so on and we need on...
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How to add validations for custom fields in the issue edit screen without third party add on?
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We have an account for which the administrative owner is no longer with the company. There seems to be no way to now access the administrative tools as the email address is no longer valid.&nbs...
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Hace un tiempo cree un proyecto para el equipo de soporte, el dia de hoy se muestra un mensaje de "Tu periodo de prueba de 14 días del plan Standard ha finalizado". No me permite realizar acciones n...
- Question
- jira-service-management
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Salve a tutti, quando provo ad aprire un ticket specifico per una nuova tipologia di richiesta creare da poco, al momento della gestione del ticket compare il messaggio: ...
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This might seem a bit of an odd one but I'm wondering if someone has a fix for it or a different train of thought. I currently have several issues in JWM that are being worked on and for reasons ne...
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Hi! Since about two weeks we have a issue. Pressing the Confluence Link in Jira opens up a preview window. So you have to press twice to finally open the Confluence Page. How can i disable this? ...
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We are looking to import all our corporate mobile phones from Microsoft EndPoint Manager (InTune) into Jira. I've managed to find a way to do this manually but we are seeing if there is a script or w...
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Hello Team, We have set the issue security based on the organization in our instance. So, whenever an issue is raised from the portal it directly gets assigned to the Invoice Team. When the organiz...
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For Example I have 2 fields Location and states In Location I have to dropdown values India and Ireland and states T.S and Dublin. On selection of India the default value must be T.S and vise versa...
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I work for a multi-national group with several companies and locations. We have created Jira Service Management project with several organizations. Different local teams are providing 1st-level supp...
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I have made a general request master form with several items. Now I am looking to link specific request forms to each item on the master form. Is this possible an if yes how?
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Hey everyone. I have a question. I am trying to create an automation which closes issues which are in the status Resolved or Cancelled for 7 days. I tried this JqL but did not work: Scheduled ->...
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Hello Jira Team, how can i link assets with jira tickets in jira? I would be very grateful for a little explanation. Many thanks Best regards Norbert
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I have a webhook connection between Sumo and Opsgenie. Alerts are working fine, my only concern is that for some reason it seems to skip the Notification policy that's set up. I was testing ...
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Local Numbers for Global Reach Opsgenie supports incoming call integrations for businesses globally. Non-U.S. businesses can provide local numbers for their customers. Check the supported count...
- Article
- opsgenie
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Hello Team, How can we Auto assign the tickets to those who are online in the organization based on the shift timings.(it should not be assigned to the offline member). **Online-people who have log...
270 views 1 0 Deleted user October 30, 2023 -
Hi all, I've been trying to understand aqlFunction() and am unable to figure out why I can't limit the query to a single Schema or Object Type in the aql. Here's the relevant details: &nbs...
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Hi there. I've Expected the result: All the tickets have been created by some Organization that's able to view only specific people assigned, and I want all Tickets that have been created to ...
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Hi there, I have a scheduled task with the following JQL but keep getting Invalid JQL errors “Time to Customer Response“ = breached() and status = "Waiting for Customer" and updated < -2...
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Hello! When we switched to ssl our jira automation crashed. I am attaching a screenshot, when creating automation this error appears: And this error when enabling automation:
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How to disable the View all projects and create project menu for my team with the "Service Desk Team" role?
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In the Opsgenie ecosystem, the Alias field plays a pivotal role. It is instrumental in deduplicating alerts and managing actions like acknowledging, closing, and adding notes to existing alerts. Howe...
- Article
- opsgenie
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Translator Buenas tardes, requiero de su ayuda ya que cree una automatización para que al crear una incidencia con el valor de un campo en especifico a esta se le crearan 6 incid...
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In the realm of Opsgenie, the Alert Activity Log serves as a comprehensive record, detailing every event associated with a specific alert. This log is instrumental in tracing the alert's journey, fro...
- Article
- opsgenie
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| October 27, 2025 8:46 PM PDT | ||
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