I would like validate the creation time of a ticket for action A or B in JQL when ticket is create. I founded {{now.convertToTimeZone("America/Montreal").shortDateTime}} gives me the date ...
Scenario: After a ticket received, wanted to move the ticket to another category, facing issue on "customer request type". currently, after moving the ticket from one category to other, though it is...
Hello Everyone, I recently followed the steps outlined here to add a kanban board to a JSM project. Everything appeared to be working perfectly until I realized I cannot assign issues to anyone on m...
Hello, Has anyone successfully set it up so when a user is mentioned, it sends them a gchat alert? TIA
We have a scenario where we need the # of people in a selected people picker (multi) field: 1. We have automations that take certain requests and grab the people in them (in the request form there i...
I've tried to use every method I know. Like valid ID, email, and number but the hacker still got back the acc. Please I need help. He's black mailing me and scamming other people.
Hi every, I want my team to be able to associate a specific user who logs a call to a specific organization, example as follows: Person X belongs to organization X in Jira ...
Good morning, I am looking for a regular expression that obliges users to set the good format for a field (e.g shipping number), thanks to a validator. The format that we need is Uppe...
hello, We have a complex scenario where we read keywords to the ticket summary and determine the component and auto assign the ticket. Current this is all a manual multi-step process of...
Can I create a custom field/dropdown that displays the names of object types? Rather than objects themselves. So I would like to make a dropdown where the user can select which t...
Good afternoon Everyone, I am looking into OG alert API (and perhaps a python wrapper) at https://docs.opsgenie.com/docs/python-sdk-alert, and I cannot find triggerUrl and triggerDescription paramet...
I have been given the requirement of sending an alert through JSM whenever a MS Teams meeting is created through the incident. I have Teams integrated already and working properly. However, I do not...
In Assets I have a Department object that lists all of our organization's departments. It is tied to a People object list that uses Department as one of its attributes. The Reporte...
I can't seem to make a schema that includes both? It's one or the other but I want there to be a relationship between the asset and the employee. What am I missing?
I cannot use the @ command to tag names of people in my organization. No name appears once I start typying letters after @. Also, I dont see emails from colleagues when entering an ema...
We receive requests through an email, and it always has the same structure: Summary = Voicemail message (666666666> 7768) From: 666666666 I am creating an automation to extract that phone number...
Hi, I am the admin for my Jira organization. I have a Jira service management project that was just switched to a free plan from a standard one. I am wondering how I can see the receipts for previou...
We are about to roll out a new Service Desk where we also introduce Problem Management and Services to Jira Service Management. I like that it would show changes automatically when an affected servi...
Hi, Service Desk If I open issue of Service Desk on mobile, can't not see the issue content at all - check screensshots if I open the same issue on PC, it display...
Hi, I remember when setting up our Service Management project, we would get a green banner, at the top left of the Service Request, when it had been approved. This banner no longer appears after a r...
I need to automate the process of creating a Jira account for my organization's new member using API calls, Is there any information about this?
Hello Team, Hope you are doing well. I've added a new request type and i added it in a portal group. I see the change on my side, but it is not updated on customers side. I don't understand. Is ther...
Hello, I cannot download reports. It stays loading forever. Is there an issue with JIRA? Thanks Rocio
...equest channel thread will remain, but they won’t sync with the issue in Jira. Note: This doesn’t change the experience for public requests (projects that don’t have private chat requests enabled). T...
Hey community, Simple question for which I was not able to dig any info. We want to use a virtual agent for our requests, but the question is am I as an "operator" able to step in the conversat...
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