Community resources
Community resources
Jira Service Management
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We are facing issue with some tickets on First Response SLA. In our project, we set the response SLA for medium is 8Hrs and for High is 30minutes. Ticket got created with medium priority at "October...
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Hi All I wrote an automated process using the scriptrunner plugin, when an issue is created, if certain conditions are met, the corresponding issue is created in the new space, and the two issues ar...
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Hello community! My team have jumped on board with the canned responses. I'm currently converting some of our response templates into canned responses. My question to you is, when creating a ...
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We use a team-managed service project and under PROJECT SETTINGS>CUSTOMER NOTIFICATIONS>APPROVAL REQUIRED, I want to attach the form as a pdf to this initial email that goes out to the pending ...
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I want to include in my Dashboard is the last time that a ticket was opened. Is there a way to do this with Jira service Managment tickets?
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We are using Jira Service Management so customers can see the status of their tickets. We have a status "waiting on customer" and would like to have customer update status to In Progress, Cance...
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Hi all, I am trying to make a rule that will automatically change the issue type based on email, so all of the issues that come from one particular email will be automatically become "task" instead o...
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Hi all, In Jira Service management and Software management project, we need a way to distinguish certain comments from the rest. We are currently using hashtag, but prefer some sort of button ...
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Hi All, I am attempting to create a number of new objects via the import function under an existing object type on JSM cloud. However when I attempt the import, I am given the following error messag...
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Hello! I am new to Jira Service Management and facing an issue to have my portal operational. When my customers create a ticket user the customer portal, they cannot access it later on. They see on ...
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Necesito asistencia técnica
- Question
- jira-service-management
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We are using Jira Service Management to keep track of IT issues related to our software operating system. Often times, issues will need to be sent to our third party developers, who currently u...
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I would like to know how I can generate a filter by issue type. That is to say, When I select the issue type I only need it brings back only certain types of requirements.
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Hi, Does anyone have a working link to the Atlassian Access Administration course? I would like to take that course in order to prepare for the Atlassian Cloud Organization Admin Certification. Tha...
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Hi, we're brand new to Jira and are looking to start automating tasks, specifically, automated toner emails from our print provider, the emails are automatically pulled into Jira and appear as below ...
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Hi, I have been developing an app to customize the customer portal. But failing to retrieve the currently logged-in user name in the PortalHeader component. Tested a few inline CSS to see if that ap...
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My organization has built out about 75 different request types with set custom fields. We are in need of a quick fix with some conditional fields and would like to leverage forms without having to bu...
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Por temas de auditoría, me solicitan si jira tiene un parámetro donde se vea el formato de la contraseña de los clientes. Lo he buscado por todos lados y no encuentro. Saludos,
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We need to set the default value in issue type drop down list in create screen which is not a custom field but it is a system field. How to achieve this? Is it possible through some configuration or ...
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I am wondering if there are any licensing regulations that prevent shared account scenarios. For example, multiple agents use one licensed account by sharing credentials. I understand this is not a s...
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Hello, I am experimenting with using Atlassian Assist with Slack to automate ticket creation on a JSM board. I have the app integration setup and it works, but now I would like to be able to set som...
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I'm trying to create what should be a simple automation - send an email when a ticket is unassigned. In my rules I have these steps: If: Matches Assignee is Empty Then: Send email ...
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Buenos días, ¿alguien podría ayudarme a configurar una condición o propiedad en la que cuando alguien comenta una incidencia, el estado cambie automáticamente de 'pendiente de aprobación' a 'aceptado...
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As most organisations, we have regular maintenance work such as server patching and OS updates that are performed on a regular basis. Is it possible to set up a reoccurring schedule for a team/globa...
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- opsgenie
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So we are planning to implement the BigPicture into a Pretty big company. When I see weekly working hours I can see that the work is equally shared between the planned weeks. Ex.: I have 3 weeks for ...
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| September 4, 2025 1:00 PM PDT |