Hi everyone,
I have a problem that I want to create a request type in JSD portal that the original request submitter/reporter in several following step needs to approve the assignee's solution.
Here's the thing, imagine that person A is requesting a service, then -after approval and so on- the PIC or assignee give solution or work on the request, then person A need to approve that "yes, this solving is the one that was needed" or something like that. I already create the workflow for normal flow with steps:
1. person A submit request
2. approval
3. In progress (assignee work on the request)
4. Customer Verification (person A approve the solution)
5. Resolve
I understand that I need to add approval step in Customer Verification step, but haven't figure out how to do it.
Anyone can help me?
Thank you in advance,
Welcome to the community !!
To add approval, you need to modify the workflow. i.e.
Please note:
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