Community resources
Community resources
Community resources
Jira Service Management
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Hi, I can generate a code like <script data-jsd-embedded data-key="3782ba4c-4121-42a5-8a4c-2337d44076dd" data-base-url="https://jsd-widget.atlassian.com" src="https://jsd-widget.atlassian....
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Hi, I've got a problem with issue review in Jira Service Management. I'm trying to reuse the issue type I've created but it's not really possible due to the fact that in the ticket ...
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When resolving a ticket a CSAT-Survey is sent to the customer. But who exactly gets this mail?. Is it the Creator of the ticket? Is it the author?
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Hi Community Users I have an Assets object type which imports data from SQL The object type Boards have an attribute "Filter", which is configured as an Object reference to Object Type "All...
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There are multiple teams who use Kaizen board and how can we view all the boards in a single view so that we are not duplicating the Jira tickets when we are working on process improvements.
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Hello Team, Automation rule for adding the “Request types” are set in Jira core UI whenever a ticket is created. But for some reason this rule is not getting executed and “Request type” shows as "No...
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I have created a new role (Helper) This role has been given the following project permissions. Service Desk Agent Create Issues Modify Reporter I only want users in this role to be a...
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Is there a provided solution to automatically fill Jira fileds based on organisation chart from BambooHR? We would like to have manager and manager of manager (if existing) to be added to request wit...
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Hi, My place of work is transitioning to using Jira as a support ticket platform. I'm trying to set up an automation to make it so that when a ticket comes in, it's "waiting for support" the...
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Hello Team, I've done some changing by a adding a new request type. I've put it in a portal group. On my side i can see the new request type when i am on the customer portal, but not my users, i do...
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Hi I'm looking for an app (for cloud instance) or other solution to be able to calculate costs based on logged time in a tickets. Most important thing is that I have different rates per part of day...
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Hi all, we have a workflow where when closed status that it is un-editable. I want to make it editable again temporarily. I tried looking for: "jira.issue.editable = false" in any transitation to Cl...
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Como en el modulo de notificaciones/plantillas agrego un campo adicional personalizado ya que los que me salen actualmente son algunos pocos por defecto.
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Hi the reporter has created tickets and is unable to see those tickets. The ticket count is showing up correctly. but unable to see the tickets. I have checked, the user is added to the rig...
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Hi!! I work in a big organization, and we have similar fields available for multiple projects and users I want to do an automatization rule using the info from a specific field, but this won't work...
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Update: Due to a holiday in our US offices, we've moved the release date for these updates to October 11. Hi there I’m Marie and I’m a product manager for Jira Service Management (and fo...
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Hello community! We would appreciate very much your ideas / recommendations on how to further investigate the following use case. Current situation For the services we provid...
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Asset Discovery tool was installed and has been set up properly with the needed pattern configurations and IP ranges. However, it will not run automatically overnight even with the service installed ...
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If I would like to add some participants in the ticket (e.g. reporters manager). It doesn't allow me to type email address, I need to pick user... and also is there a custom fie...
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am new to Jira and learning by the way. Would like to know how to create a custom report that can provide me details of 1. how many tickets received in a period (eg., 1 month or quater) 2. H...
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HI community, i need some help to create an automation rule. Context: - I have some custom fields in the request type - I need to create a rule that the trigger is when a date indicated in one of ...
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I would like validate the creation time of a ticket for action A or B in JQL when ticket is create. I founded {{now.convertToTimeZone("America/Montreal").shortDateTime}} gives me the date ...
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Scenario: After a ticket received, wanted to move the ticket to another category, facing issue on "customer request type". currently, after moving the ticket from one category to other, though it is...
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Hello Everyone, I recently followed the steps outlined here to add a kanban board to a JSM project. Everything appeared to be working perfectly until I realized I cannot assign issues to anyone on m...
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Hello, Has anyone successfully set it up so when a user is mentioned, it sends them a gchat alert? TIA
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