Community resources
Community resources
Community resources
Jira Service Management
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Hi, I can´t find where I turn off the email notification when I will close an issue. I don´t want to send an email to the customer when it´s closed. Where do I change that? BR Zandra
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Hello! I have a service desk form for requesting a Purchase Order. The form needs to be displayed in different languages since we support multiple countries. So, I added a variable called "Preferre...
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I have Sciptrunner and tried many JQL's but still not getting correct result. My requirement is When all sub-tasks are Resolved for a parent and parent status should not be Resolved. I tried belo...
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When will Jira Service Management cloud be planned to do data residency in China ?
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There is a (OOB) field called Affected Services. This field is locked and linked to OpsGenie services. If you create an OG service it appears in this field wherever it is used. I have an automation ...
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When Issue is created, edit issue field so that the field matches that of the Epic link's same field
Hello! I am trying to create an automation where: When Issue is created, and Issue Type is one of Story, Bug, Task, or Sub-task, then edit issue field "Custom Field A" so that the field matches that...
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We use Jira Service Management to intake billing and system questions from our suppliers at very high volume, and often times the questions must be addressed not by the Agent, but by another stakehol...
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Hi Team, I have renamed an Issuetype from Knowledge/HTG to Process/HTG, In my service desk project when I'm trying to add a Series it's not allowing me to add and throwing an error saying "Error in ...
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A customer is not receiving responses when we use the 'Respond to Customer' function. The client is set as the 'Reporter', her email is correct, she can login to her jira support account through our ...
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Hi Community, we experience an strange behaviour which we currently cannot make sense of. I have not found anything browsing for it so I thought it´s worth asking here. In our Jira Service Manageme...
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Is there a way to control which colors are used in the Status Overview widget on the Summary tab in Jira Work Management? They are the same in my view. You can see a slight different in th...
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...e able to fill out "anything I want" as a Configuration Item (CI), and create upstream and downstream dependencies. In short, I'm looking for this: Service A runs on kubernetes cluster B using public...
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Hi We have tickets where in description have user e-mail like mari@kalle.ee. I read that i can't directly set e-mail to Reporter system field and so i created Reporter e-mail custom field (text fiel...
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Hi, I am trying to customise our customer portal so that we can have one section for Retail customers and one for Commercial customers, so they would have their own individual Portal Groups. Within t...
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I have a confluence page with multiple child items under it, when I try exporting it into to pdf the progress of exporting gets halted at 50 percent. Its a PRD document for product release.
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I am trying to trial Jira Service Management (already have Jira Software) and when I click on Start Standard trial I get the following error message: We were unable to load this page for you You mi...
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We are looking for a solution for Jira Cloud (Service Mgmt) that will allow us to implement the functionality of a 3-level cascading select field, i.e.: I select an option in the first drop-down, the...
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Hi Guys, I'm slowly building an asset/inventory system. I have the basic functionality down now, but am thinking about security. We are providing hardware to a customer with ...
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Hi everyone I have a problem about automation rule in Jira Service Management. When I create automation rule like this : When issue transitioned From Open to Collecting > Then send mail to desi...
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We are in the EU, which means that all data needs to be stored in the EU. When I go into Atlassian admin > Data Residency, there is nothing under "Location". There is no location pinned. Why? And...
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Good day, I was wondering if someone can point me in the right direction in the documentation of Jira Licensing. I need to find if it is possible to create a automation user without using a ...
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The requirement is to create a field through which need to select the users from the list similar to Assignee field in issue creation page.
- Question
- jira-service-desk
- jira-service-management
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Hi, I`m suggesting implementing color coding based on filters (for example based on service). Also, would be nice to have the possibility of adding additional fields from the change screen ...
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Hello Team, We are facing an issue where when i try to re-activate the account which has been deactivated the "Grant access" button is going invisible and asking to contact the admin. ...
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I have this use case. Let's say I have a ticket that have 7 working days of SLA. In the "Time to Resolution", the written time is 1 week 2 days which translated to 7 working days but for several peop...
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