Community resources
Community resources
Community resources
Jira Service Management
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Dears, Is there any way to send notification to users over msteams without 3rd part addon the OOB integration send to channel not user
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Hi All, I am trying to add an image into a customer notification but I'm getting an error of "No usable issue is stored in context, unable to resolve filename" In the screenshot, I have just used o...
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Hello! I am trying to create a rule for a project that should send an email to the reporter at the DueDate chosen by him but at a time that I want to default. For instance, the reporter will choose...
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I want to create queues which are client specific e.g. any ticket raised, I can triage to the client name and then it'll show in that queue. Is this possible? If so, please could you let me kn...
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Hello, I have linked our support email address to JSM via the mail handler, so that all customer requests sent to our general email will generate a ticket in Jira. However, emails are deleted from ...
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I've used the trial version of Atlas CRM and it's expired. Now, I can't find where and how I can pay it on cloud. Could you explain me, please? Thanks
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I'd like to use JSM premium Assets to replace various systems and spreadsheets for documenting and reporting on our services, subscriptions and assets. What's the best way to report on and export th...
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Hi, Is it possible to change the icon of transition button in customer portal ? Using a property ? How can we know all properties available in Jira Cloud ? Thank you ...
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Hello community, im after a sql that brings the cumulative days since last SL1 severity ticket was created. Haven't found any appropriate function that does that so far... any hint on how to achieve...
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Hi! I have a weird, maybe even crazy, question. The idea comes from stories about migrations to the cloud in which some companies working with JSM and other Atlassian products need help determini...
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How ao add ultimate customizer's modules only to one request type? it will be copied in all request types
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Hello, I have created a Rich-Text custom field named "Composant à déployer" for my tasks. Then I need to process a JQL query filtered on this custom field (in my example below, all task...
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Hey everyone, I am trying to create some dependant fields in a Jira form but noticed the options are quite limited. I am trying to realise the following: A multiselect dropdown list ...
777 views 2 0 Deleted user October 2, 2023 -
Hi! I am looking for an integration to have an option to sync outlook calendar with Jira calendar. When events are added to outlook calendar for it to sycnc with jira calalendar and to be ab...
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I'd like to be able to add context to an alert after it's created. For example, if there's an IP address in the alert I want to be able to automatically populate the alert with a geolookup of the IP ...
- Question
- opsgenie
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Despite our best efforts, a majority of our users, still email requests in. We would like to include anyone added to either the “To” or “CC” in the email as a request participant. What is the best ...
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Conseguimos alterar o e-mail automation@caravanaeditorial.atlassian.net para um e-mail corporativo ?
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I have stoped my jira service through /bin/stop-jira.sh but now i am starting it by /bin/start-jira.sh then it is not starting up
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Good morning: I am trying to update my assets automatically, but when I import the data that I already have in another schema I get the following error in the automation rule: {"result": "error", "...
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Hi! Is there a way now to remove the "reply to customer" button in JIRA? Currently, it is disabled, so it would be best to remove it because it is no longer functional. Thanks!
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I would like for the most popular canned responses to be above the "Show More" line. Is there a way for me to manually reorder the list of shared canned responses so that the ones people will use mos...
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We have added a verified domain to our account via DNS. It gave us four records to add to the DNS records living with our registrar. This was successful and opens up some neat account management feat...
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I'd like to set a tag on an alert in Opsgenie from an AWS CloudWatch alarm. We use tags to route alerts to different Opsgenie team escalation paths. I checked this post Integrate Opsgenie...
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This article covers setting up an integration to create alerts for separate teams depending on the information received. On the Standard and Enterprise plans, you can create a "Global" integrati...
- Article
- alert
- integration
- opsgenie
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Hello, my team has some members that do not have access to JIRA but may rarely need to submit a ticket. Is there a way to do this without integrating through external tools (ie Google Form)? Thank You
Atlassian Community Events
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