Workflow Status - Add to In Progress

[Gail Haines]

Hi, When the workflow is in progress, I added new status named Send to Customer.  I was able to add it but I do not see it on my Service Request as an option for Status when I select In Progress.  Can you share what I'm missing?  

[John Funk]

Hi Gail,

Can you share the workflow that you have already? Where is the status not showing up - on the portal? Or on the agent screen view? Are there any Conditions on the transition to that Status? 

[Sreenivasaraju P]

Hi @Gail Haines ,

Request you to please recheck whether you have added "Send to Customer" as a status or workflow transition.