Community resources
Community resources
Community resources
Jira Service Management
-
Hi All Restricting visibility on specific issue types seem to not be available in a team managed JSM project. Does anyone have a work around for this until they enable this besi...
-
We have an existing Jira Service management with server commercial license hosted in our docker container hosted server. We need to setup a new Jira Service management on the same server. Can the cl...
-
Hi All, Liking the look and feel of JiraSM so far and using the Free plan, however the big deciding factor of whether or not we go with this product is the project automation features. Upon trying t...
-
We have an jira service management project A and an jira software project B, and want to synchronize between the two project through backbone. As we all know, when creating a backbone conne...
-
We have users that are were excited about this: https://community.atlassian.com/t5/Jira-Service-Management-articles/Introducing-Boards-for-Jira-Service-Management/ba-p/2544947 But we are DC on pre...
-
Hi, In the GUI when you create a mapping in Jira Assets (Cloud) / Schema / Import you can set a few rules like the below (dummy mapping): Unfortunately, I am unable to see the equivalent in the...
-
Hi, I am trying to import lots of cloud assets into Jira Assets Cloud via script / automation. Can we simply import data using the existing objects/schema and even mapping? It seems not... I have...
-
Hi, The concept of schema from a Jira Assets (Cloud) point of view and from a Jira external import point of view is confusing. Scenario Create a new Asset schema via the GUI. e.g "Henry's Sandbox...
- Question
- asset-management
- assets
- cloud
- external
- import
- +4 more tags...
-
Hi Step 3 in the chat say after your team has been setup in Teams invite the Assist Bot
-
When setting up customers, it seems I'm locked into putting in an email address. I don't have a single customer who communicates with my team via email. Our customers communicate via slack and ...
-
I've granted anonymous access to the customer portal (the help center). Users can raise an issue without logging in, which is good. I want users to also be able to view issues (completed/in progress,...
-
I am in the middle of a cloud migration and I have a question about a minor difference between server and cloud that is causing a small headache. In server the numbered list format uses all number...
-
Hello! To ask for your community help. I see that when a client creates a ticket and when reviewing the tickets from Jira Service Management, the assignment is made automatically to my user. Could ...
-
Hello Has anyone been able to create a Confluence Page using a Project Automation Rule? I have attempted a number of times but I'm not able to successfully create one. I've attached the simp...
-
Hello, I have an issue when copying attachments from one ticket to another via automation. I have an automation that copies attachments from a linked ticket to another. If I use only this automation...
-
I'm trying to set up and test a JSM project for bug reporting for our company. When I send a reply to customer on a test issue I've created the reply appears in the portal, but no email notification...
-
Hi Everyone, I need some direction / help please to explain how we can filter only certain emails from our email address support@xyz.com to create service desk tickets in JIRA. At the moment all e...
-
I inherited automation rules from someone no longer at the company, and I only know the basics of JSON. The rules are a mess and errors are logged 50% of the time, so I'm trying to clean them up. M...
-
Hi, I hope I can explain this well enough. I am trying to create a Confluence page in a specific format using Jira Service Management Automation by sending a web request. I am also taking data from...
-
We are rolling out Atlassian assist as a secondary channel for raising support requests but we're seeing some really inconsistent and unreliable behavior from the Slack app. In-channel, everyth...
-
Hello Opsgenie/Atlassian community, I'm currently exploring ways to implement custom workflows and prompts in Opsgenie alerts and incidents. Specifically, I want to enforce a process similar to what...
-
Hi guys, could you help me please? I want to create a gadget within my dashboard that would provide average customer satisfaction information for each employee service. Something very similar to th...
-
Hi, my problem is that the linked issue does not inherit the content of Parent field. Thanks in advance for the answers
-
We are importing our client contacts from Hubspot to Assets. We would like the Assets Object Schema "Client Customers" to create and maintain the users access, including assigning/removing to a...
-
I am the organizations glbal admin but I am unable to add trial apps from the marketplace. When I go to the approve requests I am not sure how I approve the request or install it and I feel like I am...
Related collections
Atlassian Community Events
| Subject | Author | Posted |
|---|---|---|
| February 10, 2025 5:31 AM PST | ||
| February 5, 2025 9:31 AM PST | ||
| February 5, 2025 2:08 AM PST | ||
| January 28, 2025 6:53 AM PST | ||
| January 24, 2025 4:31 AM PST |