Community resources
Community resources
Community resources
Jira Service Management
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I have at least one internal agent who reports that a customer can reply to a ticket, and it can take up to an hour for the agent to receive an email alerting them to the addition. However, oth...
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I'd like to know if it is possible to have a field like Category, that when: Request Type: "Access Request" Category: ["Device","Accounts","Physical"] I know there might be a different way...
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We have been told by our clients that they have been receiving every issue’s updates, though they can’t change the status on them. We would like to allow the customer to change an issue’s status on t...
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Wanting to configure canned response with only first name of reporter. Currently only have {{issueReporter}} with pulls, example, John Doe. Wanting to pull only "John". Found some codes in...
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Hi Team, We are currently working on a new project for a customer. We are able to make Feature tickets visible to the customers. However, we cannot make "EPIC" tickets visible for the customer who a...
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I'm running jira server locally - version 9.11.1 I went into Administration and installed the 'Zephyr Squad' app. It downloaded the app, generated a trial license and installed successfully. But I w...
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Добрый день. На бесплатном тарифе я пытаюсь настроить работу с тикетами. Предполагается, что клиент без логирования заходит на портал и заполняет форму тикета. При этом, у клиента есть роль в проект...
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I like to find all parent links of stories in the actual sprint. First step is searching for stories in the actual sprint: project = "xyz" AND issuetype = Story AND sprint in openSprints() Br...
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HI Im trying to have new slack channel created automatically when an incident is created. All set up is complete with JSM Chatops (AFAIK) and it looks like the channel is creating (I can see the cha...
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We receive alerts via email integration and each time a comment is made on the ticket a new alert is created and initiates a new call. I would like to suppress the alerts when comments are made...
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When I tried to change to assignee part some users can be assigned however some users cannot. All users except administrations have same features. What I am missing? thanks
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Hello, Is it possible to allow a specific group of people to only see tickets that have a specific request or issue type. Examples: We have a Jira service management board, but i...
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I am trying to create a slack channel and add various users to it. Everything is in the ticket. A custom field called "squad" contains a list of jira account ids added via a user lookup. My automat...
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Buenas, estoy tratando de compartir una incidencia con un cliente y no le llega mail avisandole. Yo lo que hago es crear la incidencia, y luego lo agrego en el campo "Request participants", lo cual e...
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We are running Jira Discovery 3.1.10.0 and is set up to upload scanned data from the scheduled scans to Jira Cloud. It fails to connect to JiraCloud with message saying: Failed to get Get...
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Hi, after creating some tasks I trie to kategorize them. Some concern the finances, some marketing and some content. Now, I'd like to kategorize them by colores or by labeling them somehow. ...
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Hello folks, I want to copy a numeric customfield "customfield_11900" to the system field "timeoriginalestimate. I was trying different ways an one for e.g. but this rule doesn't...
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whenever I am Exporting created tickets-->open/closed/all from CSV the CSV file captures only a Few Fields even if I select all visible fields it captures only "reference/summary/status/service...
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Hello together, is there a simple way to send lookupObjects as full JSON to email, webhook or other external systems. --- My first try was using the lookup object action. and sending th...
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In the customized plugin that we created , we need to fetch and pass currently logged in user values to populate in front end screen after some validation. We are getting the current logged use thro...
- Question
- jira-service-desk
- jira-service-management
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wie stelle ich ein, eine E-Mail oder Slack Nachricht zu bekommen, wenn jemand (Kunde) eine Anfrage in Jira Service Management Project erstellt? Die Anfrage ladet im Project aber wir bekommen keine Be...
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Hi We have an incoming mail account that users send requests to. I need to change the password for this account in AD. Do i need to update Jira with this password? If so how do i do that? ...
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Does Atlassian / Jira have a license administration integration? I work for an IT company and we sell licenses to our own systems. I'm looking for a place to store those licenses in an organized way...
- Question
- jira-service-management
- jira-software
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Hello, Its possible to get the name of the person who edit an issue? e.g. When a field is updated, add a comment: Updated by user.displayname
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Hi JIRA Community! Good day! I just discovered that if you put two components in a single ticket it will create only 1 ticket. Is there a way to separate this 2 components thru automation? Or autom...
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