Community resources
Community resources
Community resources
Jira Service Management
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Hello everyone, I want to manage and centralize all the equipment delivered to the employees (laptops, tablets, mobiles .... ) with an acknowledgement of receipt. In this way I pretend to achie...
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Hello, I would like to upgrade tier of my Service Management so I will be able to add more agents/users. Your documentation Atlassian Cloud Licensing | Atlassian for annual payments redirects t...
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Hi there, hope you are well. I have an SaaS B2B product and use Jira Servise Desk for help center. I have multiple customers(organisations) with multiple users for each customer. I allow them to c...
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Hi! Would like to ask for help. I'm trying to create a filter of User Stories under the status of "In Progress" and with linked bugs Thanks!
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I have build one request form while using Service Management and i want to share the URL to non-JIRA users. (i,e who are not added in JIRA). Will the person able to open the form and submit the reque...
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Hello, I am using Jira service management data center and i'm looking to hide issues from a request type(incident for exemple) to some users. Those users should not be able to see those issues even ...
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Is there a support for languages like German for Atlassian Intelligence in Service Management?
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Hello! All good? I hope so! We are doing a test with the 3 free Jira Service Management licenses, we created a project and registered an internal control email (monit_reporting@hst.com.br) w...
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Hi. We have certain types of users where they will only be needing to see the details of the issue. These users should not be able to edit any value or change the status of the issue. ...
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How to build a Dashboard PIE with the amount of payment with breakdown per provider and ability to filter by year? We have a: 1. Field - mount of payment 2. Field - Provider
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Hello, I've set up an automatic system that sends an e-mail to the reporter when a ticket is moved between two projects. I can't get the old ticket number to put in the e-mail. Thank you in advanc...
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When we're adding new customers in Jira Service Management, admins are always getting informed, even there is no approval required. I have tried to configure the user access settings to prevent that...
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Hi , I have a ticket summary: "[Triggered on {host:server1-1.test.io,node_number:test-02}] [Account]" and I would like to follow: 1. host value in host field: I have a custom field named host and...
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REST APIを利用してJira Service Management(Cloud)で課題のステータス変更時に合わせてdescription(説明)の記載内容変更をしたいと考えています。 以下2点の質問があります。 1. 課題のステータス変更時に合わせてdescription(説明)の記載内容変更はできますでしょうか。 descriptionの内容変更をfieldsまたはupdate...
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I have two projects running in JSM (Cloud). I am trying to add new external customers which is working except after going through the account creation steps the portal they get presented with i...
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Hi, Sir. I want to find issues by using comparison operators. The (custom) fields are both numbers, so my JQL is basically like "A(field)" > "B(field)" but it doesn't work. It only works when ...
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When I'm viewing a KB article as a customer on our portal I get the following error at the top of the page Unable to load all page data. Try and reload the page. Then the article is ...
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The Stories or the Tasks created as child issues under the EPICs are not apearing correctly underneath the epics on the timeline? If I add a subtask under a story of Tasks it looks corect in the Tim...
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I activated the Customer Service Management feature and created fields like email address, company, phone number that we want to capture for each of our customers. We use the customer portal and...
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Hallo I have the following problem: the autoresponder service set up on my project automatically generates a new ticket instead of inserting the response into the ticket opened by the customer (who d...
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I am tying to access my DevOps in JSM via the GraphQL api. Specifically I am trying to query the connected services list in Change Management (specifically github) to get a list of services tha...
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Greetings everyone, Thank you in advance for your suggestions. I have a select list (cascading) that triggers a secondary select option. I want to be able to change the secondary selection ...
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Is it possible to open an OpsGenie alert initiated by a DataDog log or DataDog event vs a DataDog monitor threshold? I've tried many different combinations of tags but no luck so far. From the docum...
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Al ir al apartado de Aplicaciones de Jira y seleccionar una aplicación, me aparece la opción de probarla gratis, al seleccionar la opción aparece como "Aplicación solicitada" "Gratis" pero no me da l...
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Hello, I would like to know if in JIRA Service Management, the checklist feature is integrated like in JIRA Cloud, or if it's necessary to download an app within JSM to have the checklist option. Th...
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| October 27, 2025 8:46 PM PDT | ||
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| July 29, 2025 10:24 AM PDT |