Community resources
Community resources
Community resources
Jira Service Management
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We have a requirement like only on checking the checkbox of custom field, other multiple user picker field is to be enabled. How can we achieve this?
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I have a good number or records that are pulled with this automation. I cannot find a method to sort the output numerically low to high or by due date. Please help {{...
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We need to add validations for the custom date field in the issue create screen. How can we achieve that?
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In Jira software management, I have a plan (advanced roadmap) that shows a filter (=all Epics with a specific label). I would like to see the progress of these Epics by seeing the child issues deliv...
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Hi Folks , I need to create recurring task like Month 1 , Friday 1 : Task 1 Month 1 , Friday 2 : Task 2 Month 1 , Friday 3 : Task 3 Month 1 , Friday 4 : Task 4 Month 2 , Friday 1 : Task 1 Mont...
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Hi there, This is a strange case but our customer has decided to convert 12 JSM projects to JSW to avoid paying for the agent licenses when they migrate to Cloud. I am assuming it wil...
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Hi, I am trying to set a custom field (Assets object) using Jira Automation. The custom field is configured as Multiple = True. In Jira issues I can select multiple objects in this custom field. I...
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I have recently setup a service management desk, i have a few request types were i am trying to add an approval step into their work flows, i have somehow fluked it in one request type but would like...
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Hi Together, i have the problem that Jira Service Desk puts all request participants of an Request by Email in BCC instead off cc. Thats a bit Confusing for the Customer. Is there any setting i coul...
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Hi all. I have been tasked to document the configuration of our project in JSM - documenting workflows / automation etc. for change management reasons. I know this question has already be...
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Salut, hier le TXT n'était as valide, aujourd'hui plus rien ne fonctionne Les entrées sont bonne, vous auriez une idée ?
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My colleague Lungile Motsweni is unable to access Atlassian applications. Please advice where I can raise the issue. We are working on very high priority deliverables and JIRA access is very much n...
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Hi all, Strange thing happened. I created several custom fields for our new project. All is working well, except for 1 field = Resolver group. I cant seem to add it to the Issue view in the configu...
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¿Puedo crear varios centros de ayuda en un mismo proyecto? Tengo un sitio Jira Service Managment con 2 proyectos distintos y 2 portales (URL) de ayuda, sin embargo no quiero que los formular...
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If we are looking for the DC version of Jira service manager do we need to host the core jira software also or just the JSM as a stand alone?
452 views 3 0 Deleted user October 2, 2023 -
When a customer goes to create a ticket these are the errors I get. I only have two option for ticket creation. Any ideas on what this could be? I created a new request with the same fault. This is a...
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Is there a way to set a counter to an issue? Thanks!
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We are moving out of Kayako to JSM. We currently have a mechanism to create a custom follow up on issues to which reopen the issue with a specific status and have it add internal notes or post a repl...
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Is it possible to pin internal notes to the top of the activity thread in a request? Or is there a method to filter out responses and only view the internal notes?
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I am using a form that has a mutiuser picker field, that is linked to Request Participants JIra field. I would like to Prepopulate this in the form with users already chosen. Is this possible?
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I have several users that are transitioning over from customers to agents. I added them to the agent user group in admin.atlassian.com and gave them access to the project queues. Unf...
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is good real
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Hello! We have detected that some users have been able to create tickets using emails other than the company's and I would like to be able to get all the tickets that were created with a reporter ot...
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Hi, I have a legal assistance management project to have a control of the contracts, but I want that when the contract is finished, the forms are sent to the client. The problem is that I do not kno...
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I am not seeing a way to make an SLA that calculates the time a ticket was created to assigned to an agent. I do not care about the ticket comments as we do not always comment when we assign a ticket...
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