Community resources
Community resources
Community resources
Jira Service Management
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I am getting a strange error in Jira Service Management. I am the sys admin and a project admin on this particular project. I'm getting the error below in the atlassian-servicedesk log. I have no ide...
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Hey guys, I need to perform a mathematical operation function that works like this in Automation: {{customfield_12345}}*{{customfield_10321}}/100 I.e: Field 12345 Multiplied by Field 10321 Divide...
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Hi. I'd like to send a weekly email summary to our agents that advises them, in one email of all of their requests that includes the link and request summary that they have not updated in 21 days. I...
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We need a customer approval for some Service Desk Scenarios. Tipically customers not requires license. Can we implement a approval step to the customer whitout license ?
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requirement example : when =issue created condition = request type =off boarding action =create subtask ( here i need to change the due date automatically in created subtask based on employee end ...
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Hi Community! I installed Asset Discovery on my local Windows machine to try some things out. I chose all patterns in the configuration. When I import the result into Jira I can see my own PC and...
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I have set up the Assist chat feature so customers can raise requests from Slack. I added the request types that I want them to use as well. I tested everything to make sure it works. I have one requ...
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Hi, while testing my Service Management Project I discovered an edge case (at least I think it is one), for which I couldn't figure out a solution yet and also couldn't find anything i...
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Dear sir/ madam, I am admin to our projects and I have a total view to all company projects. I can see active sprints, issues, reports, backlog. However, in one project I have view rights in...
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Anyone on Jira Cloud thrilled about Automation price changes.
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Hello I am hoping someone could help me. I am trying to create sub tasks using automation. I have to be missing something since the automation is set up exactly as other sub task...
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We have a Jira user account wich is disabled for some time as a person is not working int he company anymore. We restored him as, after removing him it caused some issues with automations and flows i...
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Good morning! I need a script that i can put on create status of a workflow that will automatically time stamp the issue when it's created. Can anyone help me with this please? What should the scrip...
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Hi everyone. When the rate of the satisfaction survey gets under 3 stars, I need to receive an e-mail notification about it. Furthermore, I'd like to add a text field to the satisfaction survey.&nbs...
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I have a form and when i run an automation to pull back the values of some assets it works perfectly well with single values. If i have 2 or more selected i get a null return - whats wrong with the q...
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Hello, Community! I would like to get some step-by-step guidance on how to create a prompt in the "Create issue" screen, please. I am thinking of a multiple choice question where depending on the an...
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Hi, We are working on some report to have more visibility on where tickets are created, and found request-channel-type issue property. According to this: https://confluence.atlassian.com/jirak...
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Dear Support, I would like to ask about AD authetication. We use MS Azure and we would like to use Jira Service Management (cloud) with this kind of authentication. Is there any otions without...
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I've spent the better portion of the day attempting to add associated domains for email verification to my Atlassian account. I've added 6 total domains, all are showing good (green) except the...
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En el estado 'rechazado/cerrado', el cliente puedo dar respuesta. Esto no debería ser así. ¿Cómo puedo configurar para que el cliente no tenga permiso para responder una vez que la incidencia esté en...
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Hello, Is there a feature planned for a summary page for JSM? Like the one in JWM https://community.atlassian.com/t5/Jira-Work-Management-Articles/A-new-and-improved-Summary-page-in-Jira-Work-Manag...
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I'm getting "Authentication failed" error when trying to link JIRA software issues or JIRA service management requests to an OpsGenie incident
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- opsgenie
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i want customers from the same organization to be able to see all cases within their organization. what is the best way to do that without creating new users?
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Hi! I am currently speeding up processes by making multiple approval parallel to eachother. Previously I made an SLA which timed from the moment the status was set to waiting on team xx (whi...
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Hi! I created a Service Project for a team in our company. They have a lot mail correspondence with people outside our company, which is fine. But they have a wish that a customer outside our comp...
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