Community resources
Community resources
Jira Service Management
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Hey everyone! Yesterday, when I was working on an automation rule I saw the Reopen forms action and I got really excited to use it. Today, I cannot see it in the Forms section: I have tried to ...
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First off, I've turned off Unassigned in my project as tickets can get lost. Issue: Whenever someone creates a ticket, it gets automatically assigned to me if they didn't specify who the assignee is...
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As a tester, the only category I ever need with our custom labeled Tasks is "Development." Depending on the tests we may end up needing 15+ test subtasks. So while it's not hard to make that selectio...
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I'm configuring JSM as the ticketing tool for my organization and I would like to limit the status that's enlisted in the drop down. This drop down consists of status that has been created acro...
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...ections": [{ "activityTitle": "There are currently " + issueLookupSizeHere + " in the queue that require a laptop to be shipped out:", "text": "", "markdown": true }] } ) }}
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I'm working with an automation to linked an object in a bidirectional way when is added in the Object Type field attibute. I need to fill the field in the another object referenced if i update only ...
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I am looking for generic Atlassian video training that goes over the Incident Management and the Change Management modules within Jira Service Management.
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Hello, I have a Jira SM portal were there are two types of customers: the ones that open requests and add comments, and the ones that only should browse the tickets opened in the organization....
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Hi, I'm trying to tag the Custom Field Assignee in an automated Slack message using: @{{Project Lead.displayName.split(" ").first}}. But the Slack message returns: @firstName without tagging the...
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Hello, in Confluence there is a great feature that allows us to know who is editing or viewing a page, if they are making changes and where... Wouldn't it be great to have that same functionality...
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I would like detailed information on how to make information public in a dashboard. I'm new here, and I can not assign the "public" role to the dashboard. Is there a system setting that I w...
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We receive our tickets via Email This Issue and have the problem that PNG files, which are in the signature as a logo, are repeatedly attached to the ticket when we reply multiple times. We have alr...
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Following the guide here I have setup Jira with Slack integration. However I am concerned about this message: "You're accessing Slack as John Doe. Does this mean the whole integration depends on...
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There seems to be a max of 100 "records" in webhookdata for Jira Cloud Automation - how can I workaround that limitation ?
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Hello, i try to setup the functionality, that someone with Jira Project Admin rights cant Add, Delete or Update Project Roles. The Goal is, that this functionality is limited to Global Jira A...
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HI Hoping this feature is available - can you enable the timeline view on a support project? I can only get it to work in a Software project Thanks
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Is there a way in JIRA by which we can limit the number of hours logged per day by any user? Current people are able to log even more than 24h on a single day, which create problems with the dashboar...
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I can't I add a Pharagraph type custom field into Context fields in Request type part, it does not let mw. I was able to do it for different Request types with a different Pharagraph field some...
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Hi ! We are thinking to change all automations to be owner: Jira Automation, and not a specific person. What are the proc and cons of it? If notify on Error is set for - owner if the automation in ...
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Hello everyone, I am looking for a way to create a report in Jira Service Management, which shows all created vs. resolved tickets per customer organization we have. Ideally, this should als...
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...d0a884343444bc3f627e306f63d118?d=https%3A%2F%2Favatar-management--avatars.us-west-2.prod.public.atl-paas.net%2Finitials%2FD-6.png" }, "displayName": "dkatrandzhiev", "active": true, "t...
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...gile_global_admin_condition=true&flexboards=true&jag=true&jaguser=true o Line: 9 o Column: 265 Environment Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like G...
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Hello! For some reason a line appears in the template even though it is not set. I only experience this with one project. I copied the html and css code of another project into this template (where ...
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I've noticed that I can't search for a user's name to check permissions. The user box keeps loading but doesn't show the dropdown list. Can someone please advise me how to resolve this issue? I ur...
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Atlassian Community Events
| User | Count |
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| 18 | |
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| 5 |
| Subject | Author | Posted |
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| 6 hours ago | ||
| Thursday | ||
| August 26, 2025 3:48 PM PDT | ||
| August 12, 2025 8:27 AM PDT | ||
| August 11, 2025 12:57 AM PDT |