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Limit access to issues

Matthew Rogers
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February 5, 2024

We created a JSM project to capture finance related questions.  Given the potential sensitivity of the questions, we want to limit access to issues to only admins/agents and the individual that submitted the issue.  Right now, anyone with access to the submission form can see all issues in the queue.  Thanks.

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Jens Schumacher - Released_so
Community Champion
February 5, 2024

Hi Matthew, 

JSM has the concept of "internal customers", which you can use to restrict access. For more detail, see this announcement posted in the community last year: 

https://community.atlassian.com/t5/Jira-Service-Management/Limit-access-to-issues/qaq-p/2599452

Cheers,
Jens

 

0 votes
John Funk
Community Champion
February 5, 2024

Hi Matthew - Welcome to the Atlassian Community!

You should implement Issue Level Security. You can find more here:

https://support.atlassian.com/jira-cloud-administration/docs/configure-issue-security-schemes/

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