Article types

[David Romeo]

Is is possible to add a new article types in JIRA service desk?

At the moment I can only chose:

How-To or Troubleshooting

But I would like to chose a custom created template to the options. 

[Bryan Guffey]

Hi David,

Welcome! You can select templates from the pre-built template gallery in Jira Service Management. At this time, there's not currently a way for admins to create more templates in Jira Service Management. 

For more information, I suggest you check out these articles:

• Jira Service Management Cloud - Use templates to create articles 
• Jira Service Management Cloud - Create knowledge base articles 

I hope this helps!