Community resources
Community resources
Jira Service Management
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Hi all, We are trying to simulate the consolidation logic for new similar issues -- when a new issue is created that is similar to an existing issue, do something on the new issue. Atlassian h...
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Hi all, I got a custom field "Resolution comment" which becomes mandatory when issue is resolved. How can I send the content of that custom field to the Reporter when the issue is set to reso...
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Hello Team, How can we Auto assign the tickets to those who are online in the organization based on the shift timings.(it should not be assigned to the offline member). **Online-peop...
250 views 1 0 Deleted user November 8, 2023 -
Backlog of issues in a project were created with a form that attached to the ticket. Currently, that form is outdated and isn't capturing all the data that is required for the issue. It's requiring m...
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Hi All, Schema = Users ObjectType = Users Attribute = Account Status Selections = Active, Inactive Looking for assistance, I'm trying to create an automation rule that looks at an account's stat...
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Hey everyone! Yesterday, when I was working on an automation rule I saw the Reopen forms action and I got really excited to use it. Today, I cannot see it in the Forms section: I have tried to ...
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First off, I've turned off Unassigned in my project as tickets can get lost. Issue: Whenever someone creates a ticket, it gets automatically assigned to me if they didn't specify who the assignee is...
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As a tester, the only category I ever need with our custom labeled Tasks is "Development." Depending on the tests we may end up needing 15+ test subtasks. So while it's not hard to make that selectio...
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I'm configuring JSM as the ticketing tool for my organization and I would like to limit the status that's enlisted in the drop down. This drop down consists of status that has been created acro...
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...ections": [{ "activityTitle": "There are currently " + issueLookupSizeHere + " in the queue that require a laptop to be shipped out:", "text": "", "markdown": true }] } ) }}
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I'm working with an automation to linked an object in a bidirectional way when is added in the Object Type field attibute. I need to fill the field in the another object referenced if i update only ...
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I am looking for generic Atlassian video training that goes over the Incident Management and the Change Management modules within Jira Service Management.
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Hello, I have a Jira SM portal were there are two types of customers: the ones that open requests and add comments, and the ones that only should browse the tickets opened in the organization....
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Hi, I'm trying to tag the Custom Field Assignee in an automated Slack message using: @{{Project Lead.displayName.split(" ").first}}. But the Slack message returns: @firstName without tagging the...
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Hello, in Confluence there is a great feature that allows us to know who is editing or viewing a page, if they are making changes and where... Wouldn't it be great to have that same functionality...
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I would like detailed information on how to make information public in a dashboard. I'm new here, and I can not assign the "public" role to the dashboard. Is there a system setting that I w...
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We receive our tickets via Email This Issue and have the problem that PNG files, which are in the signature as a logo, are repeatedly attached to the ticket when we reply multiple times. We have alr...
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Following the guide here I have setup Jira with Slack integration. However I am concerned about this message: "You're accessing Slack as John Doe. Does this mean the whole integration depends on...
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There seems to be a max of 100 "records" in webhookdata for Jira Cloud Automation - how can I workaround that limitation ?
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Hello, i try to setup the functionality, that someone with Jira Project Admin rights cant Add, Delete or Update Project Roles. The Goal is, that this functionality is limited to Global Jira A...
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HI Hoping this feature is available - can you enable the timeline view on a support project? I can only get it to work in a Software project Thanks
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Is there a way in JIRA by which we can limit the number of hours logged per day by any user? Current people are able to log even more than 24h on a single day, which create problems with the dashboar...
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I can't I add a Pharagraph type custom field into Context fields in Request type part, it does not let mw. I was able to do it for different Request types with a different Pharagraph field some...
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Hi ! We are thinking to change all automations to be owner: Jira Automation, and not a specific person. What are the proc and cons of it? If notify on Error is set for - owner if the automation in ...
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