Community resources
Community resources
Community resources
Jira Service Management
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Hello Team, We have one system field named "Organizations" which is showing locked. How can we unlock the field? Also, we need to add that field in the Issue security Group Custom Field values drop...
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Hi, I get this email repeatedly, but when I check the DNS in Admin, everything is OK. I clicked on Check, and it is still Ok. Why do I get this email? We're unable to confirm a match Hi xxx...
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Hi!!! It may be an absurd question but how do I remove a product from our subscription product list? Let me explain, we had to renew the licenses and a little less than a month ago, I install...
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Hi guys, If I have two service desk tickets that are the same issue exactly and I merge them and resolve duplicate the earlier-created ticket what happens to the time to first to response and ...
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We are having a Request type on the projects, and I want to update one of the fields to a new one. Will this change remove all the information for the field that I am planning to delete from the tick...
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Good day! We use Zabbix and Prometheus for monitoring. They are sending alerts to opsgenie and those alerts are routed to different Teams channels. So I was wondering can we silence alerts f...
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- opsgenie
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Hello! For business reasons we'd like to share portal with our premium customers, while leaving email channel for users with standard subscription, customers with trial license or potential custom...
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I want to set approval on workflow it's work fine but agent can move ticket to next status without approve or decline is there any way to set required approver on workflow. In above there is no fi...
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hello i d like to know if it possible to create a ticket form , and when a user fill it , and it it resolved , export the result in json format into S3 bucket
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Hi all, I am trying to retrieve a list of all objects associated with an employee through AQL. Employee is an object in my object schema which has multiple properties such as Name a...
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Hi all! Our project has 4 types of SLA that we have configured. There is a "Resolution Time" SLA and a "Client Response" SLA, the second SLA comes into effect under the following conditions: status...
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Hi, I usually receive a notification "This service project has configuration problems and may not work as expected." and i can link to this problem by click the smart link "View error details and re...
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Emails sent via public comment do not include the content of the comment. Instead there are 5 dots like this: [.....] Also if i check the mail template, the variable for this exact content is s...
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Is there any possible way to add multilevel cascading type of field on portal groups/request types. Ex.
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Hello, How can I check if reply's been sent to external requestors when using email channeling as customer support function. We do reply external requests and I'd like to understand if those...
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Is there any alternatives to Jira automation wherein I can auto assignee any issues or update custom fields basis some plugin but not through Jira automation
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Hi there, In an automation I pass a values from a field through a For each: Smart value. What I want to do is capture the lowest value from all the loops it perfoms and store that as a variable to ...
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Hi all, Basically I want to send an email if it was raised internally in JSM but not if its raised externally via the Portal. Is there an If statement field I can use for reported by/created by? T...
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Required a Good plugin to handle automations in Jira Cloud. Hi guys, required a good plugin to handle automations rules in Jira Cloud as the present limit of Jira cloud automations is being changed w...
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Just wondering if its possible if I have a custom field short text field in a ticket with a defined approver email for that reporter and when it comes to move the incident to the approval stage use a...
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All the date fields do not let us add a date that is more than 30 years into the future.
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So I know with Jira you can have external users send emails to submit tickets, is there a way to only haver our internal domains submit tickets? We want our Jira ITSM to be strictly for only...
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Hey Community, I have the following requirement. There are 2 projects in 2 different instances. If an issue is created in 1 project in instance A or an update happens, both instances A & B need...
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We have for some time now been looking into migrate our setup over to Atlassian cloud from datacenter.. But need to explore all the options first. In Change and Incident under Jira SM Cloud ...
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I need to add a new customer as a reporter to the jira service desk by parsing a contact form's description (or using the reply-to field) in an incoming emailed request. I have tried using Automation...
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