Community resources
Community resources
Community resources
Jira Service Management
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All employees of client org to view portal, submit tickets, and see others' tickets within their org
We are running a helpdesk for multiple organizations. While its a single helpdesk, we are giving access to multiple organizations. We want to accomplish the following: Employees from those organiza...
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Hello Team, I am not able to open JIRA Service management. the page showing the below error Error - Encountered a "403 - Forbidden" error while loading this page. I hav...
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Hi, my workflow starts with an approval step: - If approved: Go to next step (Step A) - If declined: Close issue That works just fine. However, after step A, there are also steps B to G. All thos...
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Hello, colleagues! I wanted to ask a question and ask for your tips, because in the issue section - in the SLA success rate report, display the Time to first responses metric not in % ratio,...
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Hey! I'm working on developing a dashboard to display two aspects of my project's SLA. 1. Monitor the punctuality of the assigned personnel. Obtain information about individuals actively involved ...
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I have a custom field called "Region" with list values (A, B, C for the sake of simplicity). Now I want to achieve this: Whenever I execute a certain transition, e.g. "Delegate to Region A", the valu...
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I want to embed a JIRA widget to a web page by [Atlassian’s docs][1]. The provided `<script>` snippet that embed the widget’s iframe includes a `data-key` attribute with a unique value. My que...
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Hello, I am trying to clone the jira comments into cloned tickets using automation. How can I achieve this? Thanks, Laxmi
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Hi, Hope you are well, I just created a new a project and I want to assign or associate a Jira workflow with this project that is already created in workflows but when I go to Jira Project settin...
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I have an email from you. And I was wondering if you could possibly contact me back with an explanation about Bitcoin. I don't know if this is the same company. But I hit your link and this is where ...
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Hi. I just installed JSM on Linux, LTS 5.12.2, and the end it gives following error: Please wait a few moments while Jira Service Desk starts up. Launching Jira Service Desk ... Your installation ...
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We have a simple approval step in our ticket workflow. During this approval step, we want the approver to fill out an additional custom field before the click 'approve' or 'deny'. I creat...
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Is Trello license included in Jira Service Management Enterprise license? I have reached out to Atlassian and have not received an answer to this question. Does someone know? Thanks.
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I'm working on importing a json into assets and using them as custom fields to fill in certain attributes. (JIRA Data Center JSM 5.4) Currently we have imported a few objects and created them with t...
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A bit of background on the setup of my instance. My Jira Cloud instance has both Jira Software and Jira Service Management. All users on it have licenses for both products. The IT Team has a service ...
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The below appears in the body of the ticket email. It seems the user may have clicked the "Turn off this request's notifications" hyperlink because they are no longer receiving email notification fr...
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This was working about a month ago but now it returns two errors... JIRA::REST Error[500 - Internal Server Error]: Can't connect to stratustech.atlassian.net:443 Code is Perl runni...
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How do you edit internal notifications with free plan? I do not not see the option or paywall here
371 views 3 0 Deleted user January 26, 2024 -
Hi all, I would like to know if there is any chance to edit the color of the workflow status. I know it is lined to the workflow category, but if it`s possible to edit the colors only for th...
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Following upgrade to .512.2 this appeared on our Service desk tickets. And automatically inserts this garbage. How can this be turned off (preferred) of the template edited to blank. ...
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I want to create a library of services in my company. Both to create a list of apps my managers can select for a newcomer, to link issues, monitor status and dependencies. The easiest example, ...
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Hello, I hope you are doing well! I would like to know more information about JSM I saw that the free version is for 3 agents. Can you explain a bit what is an agent. I am the Jira Admin - I am ...
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Good afternoon, I have premium licensing in Jira Service Management and I am going to use the option provided by Atlassian to generate a backup. I would like to know if the Assets are installed in ...
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Hi We are new to Jira Service Management and still evaluating the product. I have set up a number of our IT staff as "Service Desk Team" roles and testing their ability to manage tickets. We have ...
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I have created an automation rule "Transition to Waiting for Customer when support posts a comment" and I have tested this by having a status = Waiting for support. Tried to add "Reply to customer"...
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