Community resources
Community resources
Jira Service Management
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...s the fist one to be true. I dont know how to create a rule which will be executed for every linked slave ticket in case the master ticket gets a status update. I hope I manage to explain the p...
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Hello All! In Jira automation I'd like to extract the numeric value from a single dropdown and load into a a number field. Example client single select list: Client XYZ | 1234 Client ABC | 5678 ...
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The new 'Inform Stakeholders' feature in JSM has a 60 character limit for the summary field. Can this character limit be increased in any way? We are hoping to use the incident management...
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Hola, no se si alguien podra ayudarme con este inconveniente ya que necesito realizar que el campo de Activos se actualice en base a un texto simple. Intente hacerlo con automatizacion indicando que ...
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hi everyone I am trying to get the number of tickets that has A or B or C as one of the participants. issuetype = "Service Request" AND "Request participants" in (A, B, C) >> resu...
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Hi to all, i start a brand new project on Jira Service Managment. When i create a new issue as Task it takes the same SLA of a service request. Why this happen? What i want is to create a new task...
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Hi! I'm using the JiraAssets API and on the documentation we need to specify a Jira WorkspaceId in the URL. To retrieve the id we need to query this endpoint: /rest/servicedeskapi/insight/wor...
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Data Center Jira v9.10.1, JIRA Service Management v5.10.1 On date fields, help text gets partially obscured by the calendar icon: This was a new problem following a recent upgrade, but I d...
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I'm trying to block change requests being approved if the planned start date is in the past. I've set a validator to compare the planned start date with the current date but it seems that the approva...
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Hello all, I would like to know if there is a way to find all the organization the reporter is in via JIRA automation rule. I do want to check manually. I am trying to achieve - when a issu...
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Hi! Please advise on how can I configure the automation mistakes notifications to be despatched to a shared organization email so that every applicable group contributor has get right of ent...
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Hi, Today i saw weird situation, have approval system with mail notifications and I receive only every second mail. In portal system I see all of the tickets which need approval but mail notificatio...
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Hello, my client is able to see others clients projects, how can i manage his account so he can not visualize others projects?
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Hi All! My Team leader has told me to search if there is a way to integrate SNMP protocol to Jira Service Management to create automatically the tickets via this protocol. Can you provide me the solu...
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Hello, recently migrated from Halp to JSM, and just like in Halp recipes, I would like to create emoji shortcuts, I've searched through a lot of articles to confirm if there are any limitations to th...
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...ith: --------------------- The current user should match at least one of the following criteria: The user is a member of one of these groups: SG-internal The following script returns true f...
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According to https://support.atlassian.com/opsgenie/docs/search-queries-for-alerts/ I should be able to search by recipient, e.g. recipients: me@mycomany.com, however it does not seem to work. I...
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Hi all, We are trying to simulate the consolidation logic for new similar issues -- when a new issue is created that is similar to an existing issue, do something on the new issue. Atlassian h...
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Hi all, I got a custom field "Resolution comment" which becomes mandatory when issue is resolved. How can I send the content of that custom field to the Reporter when the issue is set to reso...
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Hello Team, How can we Auto assign the tickets to those who are online in the organization based on the shift timings.(it should not be assigned to the offline member). **Online-peop...
250 views 1 0 Deleted user November 8, 2023 -
Backlog of issues in a project were created with a form that attached to the ticket. Currently, that form is outdated and isn't capturing all the data that is required for the issue. It's requiring m...
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Hi All, Schema = Users ObjectType = Users Attribute = Account Status Selections = Active, Inactive Looking for assistance, I'm trying to create an automation rule that looks at an account's stat...
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Hey everyone! Yesterday, when I was working on an automation rule I saw the Reopen forms action and I got really excited to use it. Today, I cannot see it in the Forms section: I have tried to ...
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First off, I've turned off Unassigned in my project as tickets can get lost. Issue: Whenever someone creates a ticket, it gets automatically assigned to me if they didn't specify who the assignee is...
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As a tester, the only category I ever need with our custom labeled Tasks is "Development." Depending on the tests we may end up needing 15+ test subtasks. So while it's not hard to make that selectio...
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