Community resources
Community resources
Community resources
Jira Service Management
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I went into internal access and set all the administrator roles, but for some reason those people who I have set this role do not have access to change the status, to change the execution. I created ...
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Is there an automated way to add a group of external customer contacts (ie Their Helpdesk team) to a JSM case but only so that they have access to view the cases if they needed to? They do not want t...
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I followed this instruction and it was working earlier. But I am getting authorization error now. https://dev.to/amin/atlassian-saml-sso-with-auth0-idp-2jg6 Now, I am getting an error "bu...
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Hi here, I would like set the field priority based on the Impact field that is selected during the issue creation(from customer portal). If Impact is High, Priority should be set as High and same wa...
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Hi everyone, I would like to link some Confluence pages to the customer portal. According to some suggestions at Jira Community, it is supposed to work if we add the Confluence page to...
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...eso_comment = getFieldById("customfield_10215"); logger.info('Value : '+ reso_1call.getValue().name); if(reso_1call.getValue().name == 'Yes'){ reso_comment.setVisible(true); &n...
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I'd like to make automation of change of asset object attribute but I can' t resolve this error. Please help me out. 【What I want to automate】 When: When the PC owner (asset object field) is edited...
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I have 2 automation rules that are triggered by adding labels to Jira tasks: - Rule 1: Label A will change field Assignee (multiple) to project member (X, Y) - Rule 2: Label B will change field Ass...
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Hello Community, I'm trying to create an automation rule to update the Company, Department and Office asset object fields based on the value in my "All branches" assets objects type field. ...
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I have an automation for parent issues with sub-tasks. If one of the sub-tasks is In Progress, then I want the parent issue to be In Progress. Below is the rule I'm using. Also, I know it's an if-els...
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I am doing a trial of Jira Service Management. I can't find clear, simple instructions anywhere on how to enable Approvals for Change requests submitted to the portal. Once Changes are submitted to m...
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When calls are received we would like to be able to have a ticket created with the caller's information.
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We want to know how releases are communicated, what the impact is likely to be and how we can be prepared for incoming releases, from Atlassian. Is there advanced communications with instructi...
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Hello, I would like to copy a project, i.e. its whole configuration, to another JSM cloud site. Is it technically possible and if yes, how? I've seen a few older similar questions in the community ...
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Guys, I have a question and I looked for an answer but I couldn't find it. Why does the "AQL" option sometimes appear as a "Branch" option in Automation, and other times this option does not appear?...
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I'm trying to filter down to requests that were declined by a specific user group (we set approvals by user groups, allows the team to delegate review and approval). Is there a way to do this? ...
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Hi, I'd like to know how to set up these links that show up on the widget settings page. We want to link to a user manual article on confluence that shows above the 'contact us about' sectio...
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For Jira Service Management (v5.6.0 with Jira 9.6.0) -- where is the file location of when it's looking for the files or where is the uploaded file located? Object Schemas -> Configure -> Impo...
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Please advise the pros and cons to change the default workflow for JSM service request. So an issue can be transitioned to In Progress from Waiting for Customer status directly. Thanks much!!
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Hi All, we need basic JSM implementation clarifications. the Customers are raizing issues on an email address like support@company.com that has no password, so can't be configured in JSM instead th...
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I'm using the AssetIT app with service desk (currently testing) Is it possible to automatically pick a linked device when a ticket is created?
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Hello, We have 2 objects in assets: Systems Squads - which has referenced attribute (id-224) to Systems Catalog For both object I can have Custom Fields. Purpose: When someone pi...
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Dear all, I have 20 customers, each with their own Customer Portal (& customer service project). I want to add Confluence Pages to the Customer Portal, which would be project specific doc...
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Hi, currently we serve 20 customers and thus would like to have 20 distinct customer portals. Ideally with customized colors, logos, welcome message, announcement etc. So while each o...
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