Community resources
Community resources
Community resources
Jira Service Management
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Hi All, I believe this should be achievable, however I wanted to confirm if anyone had done this. Currently with Change approvals, we have setup a Change group for internal approvers and ha...
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Hello everyone! I see that in my JIRA service management there are several duplicate screens with correlative numbers.... how can they be eliminated? Thanks!!!
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Is there a "created at" timestamp variable/dynamic field that can be used as part of an incident rule? We would like to include a timestamp in the incident message if possible.
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Hi! I'm currently working out how to map my asset imports and running into a few issues. I have some objects in one schema called parts: I have an attribute on all the parts to link to...
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Hello, on some requests we need to change the issue to an approval issue so that internal users like CEO or CTO can approve an request. What i read in the forum is that approvers are typically cu...
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Hello, Kinda came across a blocker and was wondering if it's possible to create a status named 'Draft' that will to transition to Open? Thanks, Zahin
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Hello, i already followed many topics but i'm unable to import issues through csv with multiple comments in a service management project. here my csv: summary,Assignee,Reporter,Description,comment,...
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How to filter where Request Type is blank? I can see there are some issues where Request Type is blank, so how can I find all of them? Attempt 1: project = ... AND issuetype in (Change, Problem) AND...
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we are using assets/insights to populate fields for data like a 'product' in jira service and software. Anything I should be worried about with doing this? We started this before Assets w...
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Hi, new to JSM and been tasked with setting up a helpdesk. We work with a variety of products which have support backed of to 3rd parties. We need to see all calls as they first come in, for ...
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I'm trying to connect from Qlik Sense to JSM with Qlik connector for Jira. I have 3 project in JSM. With two of them it works without problem, but with one of them shows the following error: The ...
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Hi all, I am trying to set up some automation for a particular field to be populated that is locked and does not appear in the list when doing Edit issue fields. The field that is locked is called Te...
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Hi for my Jira Service Management Project, one email is default provided by Atlassian and one custom email is provided, does any upgradation or other option enable me to add multiple custom email opt...
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Hello, I am having issues with hiding url link of View request. I tried everything but probably I am just not familiar with this. Whenever an email notification is sent to a cust...
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Hi folks, In a Jira Service Management Project, one email request id is default provided by Atlassian and another option is to add 1 custom google/microsoft/other email id, can this custom email id ...
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I have installed the "Microsoft Outlook for Jira" add on. This works in outlook, some questions: If I made a ticket from an email, default I am the reporter. Is it possible that by default the emai...
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The status attributes in Assets all have a category (as it is for Issues also). For Issues there is a possibility to search Issues using these categories rather than the actual status value. For exam...
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Hi , I have set up a automation rule for one of the project. Automation rule executed whenever someone closes the ticket. However when we close the ticket, 2 emails are going to request...
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Hello, My use case is ; When the Jira user request a VM, I want to use Jira to trigger vRealize Automation REST API codes and deploy blueprint (cloud template) or service catalog. What is the best w...
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I am not using this service I keep getting charged money. I want to cancel this service. Tell me how to do it. If you check the access log, you will see that I did not use it.
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- halp
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Here are ten common mistakes users make and how to sidestep them: 1. Routing Directly to a Schedule Users sometimes wonder why their escalations aren't triggered. If a routing rule points s...
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- opsgenie
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We have an Automation rule that Copies text and Images when attached from project A to Project B. But In Project B while copying it show's preview unavailable Any input to fix this will be h...
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Hi, I created a custom field named Office Location. I added these fields to issue types incident, service request, change request, and problem. I also added this field in the request type Hardware R...
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Hello! I need a help to make a better Time Series Chart. I am building a chart by using 'Rich Filter Time Series Chart'. X-axis is the month and Y-axis expresses numeric values in one of the ...
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