Community resources
Community resources
Community resources
Jira Service Management
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Hiding one of the issue linking type option in drop down field in all the screens. But the linking type section should be present in the issue view screen. How to achieve this functionality without ...
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I can not add recurring holiday in jira calendar I tried to add holiday by import xxx.ics but it only one holiday displayed
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Hi, I recently implemented SSO with Azure AD and now I am getting 404 errors after I get redirected to the Microsoft login page. This was working when I first configured it but it is no ...
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Hi all, I was making changes to the project when i noticed the action menus for issue level security and project level security is now gone. To add to this the custom fields area is gone too. Anyon...
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I'm having trouble running my automation rule where I'd like to do a schedule run, My jql search query is like this, When scheduled run every Friday JQL search query > Issue type = X ...
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When I click on the bottom left - Open Article in New Window - I get a message that I need to sign into Atlassian. Is there anyway to remove that? Or is there a feature when it's clicked...
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edit scheduled date custom field(date and time field) from scheduled date text in the issue descript
In Jira automation, Is it possible to update a date and time field from a date and time found in the description? Ive tried several different ways and the closest I got was the date right but the tim...
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Hi. I've set up a scheduled job using the following Cron expression and JQL statement Cron Expression: 0 49 15 ? * THU * project = ICSD AND labels = ICN_Test AND status not in (Closed, done, cancel...
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Hello community, I have the following problem. I am creating an automation that allows me to send an email daily with a list of issues based on certain criteria. The body of the email to be sent mu...
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Greetings, Coding isn’t my strength. I need to be able to create an automated outbound email that will pull the reporters name from the ticket that triggers the email and also pull the clien...
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We have some support tickets where different teams need to do different functions along the stages of the ticket. So, we will reassign tickets along the way. The ultimate person who will get 'credit'...
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How to Reset SLA in jsm when issue reopened
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We would like to use this tool for our case management for our customers but it is lacking reporting. It would need to have the this functinality so they can report on their issues and be able ...
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HI - we are looking to use Jira Assets for our contracts register. Essentially setting out details of contracts as an 'asset'. One of the things we want to be able to do is apply an alert/noti...
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Hiding the issue link section in view screen of particular issue type without any party add on.
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Hi All, I believe this should be achievable, however I wanted to confirm if anyone had done this. Currently with Change approvals, we have setup a Change group for internal approvers and ha...
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Hello everyone! I see that in my JIRA service management there are several duplicate screens with correlative numbers.... how can they be eliminated? Thanks!!!
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Is there a "created at" timestamp variable/dynamic field that can be used as part of an incident rule? We would like to include a timestamp in the incident message if possible.
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Hi! I'm currently working out how to map my asset imports and running into a few issues. I have some objects in one schema called parts: I have an attribute on all the parts to link to...
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Hello, on some requests we need to change the issue to an approval issue so that internal users like CEO or CTO can approve an request. What i read in the forum is that approvers are typically cu...
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Hello, Kinda came across a blocker and was wondering if it's possible to create a status named 'Draft' that will to transition to Open? Thanks, Zahin
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Hello, i already followed many topics but i'm unable to import issues through csv with multiple comments in a service management project. here my csv: summary,Assignee,Reporter,Description,comment,...
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How to filter where Request Type is blank? I can see there are some issues where Request Type is blank, so how can I find all of them? Attempt 1: project = ... AND issuetype in (Change, Problem) AND...
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we are using assets/insights to populate fields for data like a 'product' in jira service and software. Anything I should be worried about with doing this? We started this before Assets w...
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